I am currently in transition from IT customer Service Technician to Medical Biller and Coder. Being an IT Customer Service Technician was a fulfilling job that has attributed to a friendly and cheerful tone while assisting End User. Helping people troubleshoot and solve issues with a smile is a strong attribute of mine. Being goal-oriented, organized and a meticulous employee is important to myself. Learning to work at a fast pace to meet tight deadlines, and being an enthusiastic team player ready to contribute to company success is a goal that is achieved. As a Talented Technical Support Representative with gift for understanding needs of both business and home users has taught myself to be versed in troubleshooting and desktop support on Windows, Linux and Mac systems. With proven skill in resolving problems quickly on first call, organized and dependable candidate successful at managing multiple priorities with a positive attitude has given myself a willingness to take on added responsibilities to meet team goals. I look forward to graduating UMA and appling these skills and more to Medical Billing and Coding.
Hi, I’m
Kaddie Dunn
Kingston
Summary
Overview
11
years of professional experience
1
Certification
Work History
General Dynamics
IT Support Specialist
10.2021 - 02.2025
Job overview
- Used ticketing systems to manage and process support actions and requests.
- Created help desk tickets, troubleshot and resolved desktop issues.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Determined hardware and network system issues using proactive troubleshooting techniques.
- Wrote and reviewed tickets to request maintenance to various types of equipment.
- Answered questions and provided information to customers about new software or hardware.
- Assisted with updating technical support best practices for use by team.
- Documented support interactions for future reference.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Managed high levels of call flow and responded to technical support needs.
Live Free Recovery
Recovery Coach
12.2020 - 06.2021
Job overview
- Provided group, family and individual counseling to support recovery goals.
- Gathered information about useful resources and helped coordinate referrals.
- Testified in court regarding client behavior, treatment goals and progress.
- Participated in multidisciplinary meetings focused on providing comprehensive assistance.
Hair ETC.
Cosmetologist
01.2016 - 04.2017
Job overview
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Answered phone calls and emails to schedule client appointments.
- Applied makeup to clients for special occasions to meet requirements.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Provided pre- and post-service consultations to accurately assess clients' needs.
J&K Flag Service
Driver, Oversize Loads
02.2014 - 11.2015
Job overview
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Delivered goods and products to customer on time and in excellent condition.
- I drove the pilot truck (flag truck), therefore working well under pressure and achieving load arrived at destination at a timely manner and in pristine condition.
Education
Ultimate Medical AcademyClearwater, FL
No Degree from Medical Billing And Coding
06-2025
University Overview
Sandra Academy of Salon Services, Inc.New Tazewell, TN
Completion of Hours & Passing of State Board from Cosmetology
05.2015
University Overview
Claiborne High SchoolNew Tazewell, TN
High School Diploma
05.2007
University Overview
Skills
- Collaborative Team Player
- Technical Support and Assistance
- Customer Communication and Empathy
- Remote Access Software
- Backup and Recovery
- User Experience
- Problem Description
- Closing Tickets
- Microsoft Windows and Office
- Friendly and Patient
- Support End-Users
- Tracking and Documentation
Certification
- HDI Support Center Analyst (HDI-SCA Help Desk Institute , Help Desk Institute, Jun 2022 - Dec 2999
- HDI Support Center Analyst (SCA) Training, June 2022
- Data Protection: Sensitive Data Briefing Training, October2022
Timeline
IT Support Specialist
General Dynamics
10.2021 - 02.2025
Recovery Coach
Live Free Recovery
12.2020 - 06.2021
Cosmetologist
Hair ETC.
01.2016 - 04.2017
Driver, Oversize Loads
J&K Flag Service
02.2014 - 11.2015
Sandra Academy of Salon Services, Inc.
Completion of Hours & Passing of State Board from Cosmetology
Claiborne High School
High School Diploma
Ultimate Medical Academy
No Degree from Medical Billing And Coding
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