Staci Broadwater
Fresno,CA
Summary
Ready to offer exceptional leadership and planning abilities to take on new role in Operations setting. Demonstrated expertise in cultivating and managing exceptional teams to meet and exceed demanding targets. Well-versed in IT standards and market trends. Experienced Operations Director proficient in managing Business operations with exceptional team supervision, project coordination and analytical problem-solving skills. Optimizes resource use to achieve challenging targets. Diplomatic in resolving disputes and coordinating diverse teams.
Overview
28
28
years of professional experience
2
2
years of post-secondary education
Work History
Customer Success
Automated Office Systems, Computing
Fresno
- Facilitate the Sale, Transfer and New Ownership of my former employer, Complete Computing, Inc.
- Facilitated the transfer and migration of Vendor Relations, Accounting, Client Lists, Inventory, Software Registration, Licensing to new ownership group.
- Developed project budgets and managed production costs of all implemented software and hardware for Clients.
- Project Manage all equipment installation, software installation and data migrations, audit licensing of all Complete Computing, Inc. Clients.
- Orchestrated license agreements for software and warranties, warranty and support contract renewal and vendor contracts.
- Coordinated implementation and work schedules and activities for Field Techs to continue to service client demands.
Live Sr. Expert Bookkeeper
Intuit, QuickBooks
05.2020 - Current
- Identified Client Pain Points within software and created and implemented solutions to continue to meet Client needs and metrics.
- Work with Clients to accurately account for expenses and income within software
- Work with Clients to develop billing, sales systems to meet the need of their own clientele.
- Work remotely within Intuit Team Structure to develop, review and implement Quality Assurance guidelines and metrics throughout QuickBooks Live product.
- Actively engage with 20-30 Clients every month to ensure accuracy of data within software.
- Work remotely within Intuit Team Structure to develop training for ongoing standards.
Owner
Broadwater Consulting
Fresno, CA
01.2009 - Current
- Work with small to medium size business to provide custom internal infrastructure
- All aspects of HR, Payroll, Insurance Administration
- Policy and Procedure development
- Provide guidance and oversight to implementation of Vendors, Equipment, Inventory Systems, Ordering Procedures, Workers Compensation training, Safety Trainings to all Clients, as needed
- Provide guidance and implementation of Facilities Management, from Policies and Procedures, to physical build out, to training fo staff to meet Clients goals.
- Provide strong Personnel Management and training in the field of Personnel Management
- Provide guidance for implementation of Insurance Policies for Clients
- Financial support from basic bookkeeping to forecasting, annual budgets, etc
- Management of staff and Management Training classes held for clients as needed.
COO
IT Solutions
Fresno, CA
04.2018 - 07.2020
- Facilitated the Sale and Ownership Transfer of my former company, Complete Computing, Inc.
- Transferred over Accounting practices, Client Lists, Inventory, Accounts Payable, Accounts Receivable.
- Currently, working with all IT Customers to facilitate licensing and equipment orders
- Project Management of ordering, install and configuration of network personal electronic equipment.
- Audit licensing to ensure industry and legal standards are met
- Prepare and maintain bi-weekly invoicing of all clients not on Managed Contracts through QuickBooks.
- Work to identify and develop Vendor contacts and relations. Routinely audit contracts to ensure best contacts currently in rotation.
CFO/Operations
Complete Computing, Inc
Fresno, California
04.2012 - 04.2018
- All Accounting functions within company including AP, AR, Monthly Reconciliation,
- Line Item Budgeting, Forecasts, Quarterly and Annual Taxes
- Complete administration of Employee HR Department, including Benefit Administration,
- Payroll, Payroll Tax Preparation, Agency reporting, etc
- Prepare and distribute monthly billing for all clients, $50,000 - $125,000 per month
- Reporting and negotiation of liability and comp insurance coverage
- Expense reporting and reimbursements
- Coordinate and book all travel arrangements for personnel
- Prepare and coordinate all company wide events
- Prepare and distribute Quarterly Newsletter to all clients, currently over 250 throughout 6 states
- Product line distribution and ordering
- Equipment Sourcing and ordering
- Software licensing and security audits.
HR Manager
Wathen, Hybrid Homes, Inc
Castanos
05.2005 - 02.2010
Education
Business, Human Relations
California State Univerysit, Fresno
Fresno, California 08.1996 - 05.1998
Skills
Customer Relations
Account updates
Training and mentoring
Research and due diligence
Team Building
Strategic planning and execution
Process improvements
Performance Analysis
Recruitment
Inventory management
Product development
Budget development
Scheduling
Employee reviews
Client account management
Effective leader
Accomplishments
- Gottschalks - Benefits Administrator 2003 - 2005 (2 years)
- Marjaree Mason Center - Human Resource Manager1999 - 2003 (4 years)
Timeline
Live Sr. Expert Bookkeeper
Intuit, QuickBooks
05.2020 - Current
COO
IT Solutions
04.2018 - 07.2020
CFO/Operations
Complete Computing, Inc
04.2012 - 04.2018
Owner
Broadwater Consulting
01.2009 - Current
HR Manager
Wathen, Hybrid Homes, Inc
05.2005 - 02.2010
Business, Human Relations
California State Univerysit, Fresno
08.1996 - 05.1998
Customer Success
Automated Office Systems, Computing