Summary
Overview
Work History
Education
Skills
Timeline
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Marlana Efird

Customer Relations/Hospitality Industry
Benton ,AR

Summary

Energetic Crew Member offering outstanding skills in customer service, food safety and inventory restocking. Well-trained in operating kitchen equipment to prepare food and complete sales. Customer-focused food service worker devoted to meeting team and customer needs. Goal-oriented Crew Member with excellent interpersonal skills and 15+ years of experience in serving food and beverages. Proficient in customer service and kitchen equipment operations. Highly focused with excellent work ethic.

Overview

13
13
years of professional experience
1
1
year of post-secondary education

Work History

Crew Member

Palacios Enterprises/McDonald's
Haskell, Arkansas
11.2021 - Current
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Assisted other team members to achieve goals.
  • Took orders, prepared meals and collected payments.
  • Addressed guest needs, questions or concerns to create optimum experience onboard.
  • Became familiar with products to answer questions and make suggestions.
  • Offered upgrade items and showcased daily specials to promote restaurant products.
  • Worked front counter, drive-thru and other areas.
  • Trained new team members on procedures, customer service and sales techniques.

Server Trainer

Ozark Waffles
Bryant, Arkansas
07.2006 - 11.2013
  • Taught servers to memorize menu ingredients and provide information on preparation methods.
  • Provided continuous evaluation and feedback to server employees.
  • Discussed proper procedures for requesting identification and provided practice opportunities to trainees.
  • Observed participants and provided corrective measures for skill improvement.
  • Created, updated and implemented training plans in collaboration with restaurant management.
  • Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.

Store Manager

SUBWAY Restaurants
Alexander, Arkansas
02.2011 - 09.2012
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
  • Managed inventory control, cash control and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.

Sandwich Artist

SUBWAY Restaurants
Bryant, Arkansas
04.2008 - 05.2012
  • Assisted customers in choosing menu items by providing food complementing information.
  • Shared information with customers about menu items, preparation methods and ingredients.
  • Executed sandwich artistry duties with very low occurrence of errors.
  • Organized freezers, refrigerators and storage rooms by receiving, recording and moving food and beverage supplies and products.
  • Greeted guests, promoted specials and took orders.
  • Prepared salads, soups and sandwiches for customers.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Filled out daily shift log to record amount of food prepared, used and leftover.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Met sales targets by encouraging customers to buy extra food items such as drinks, desserts and sides.
  • Operated manual and electric appliances to peel, slice and trim food.

Education

GED -

Benton Adult Education Center
Benton, AR
01.1998 - 10.1998

Skills

Cash Handling

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Timeline

Crew Member

Palacios Enterprises/McDonald's
11.2021 - Current

Store Manager

SUBWAY Restaurants
02.2011 - 09.2012

Sandwich Artist

SUBWAY Restaurants
04.2008 - 05.2012

Server Trainer

Ozark Waffles
07.2006 - 11.2013

GED -

Benton Adult Education Center
01.1998 - 10.1998

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Marlana EfirdCustomer Relations/Hospitality Industry