Marlana Efird
Customer Relations/Hospitality Industry
Benton ,AR
Summary
Energetic Crew Member offering outstanding skills in customer service, food safety and inventory restocking. Well-trained in operating kitchen equipment to prepare food and complete sales. Customer-focused food service worker devoted to meeting team and customer needs. Goal-oriented Crew Member with excellent interpersonal skills and 15+ years of experience in serving food and beverages. Proficient in customer service and kitchen equipment operations. Highly focused with excellent work ethic.
Overview
13
13
years of professional experience
1
1
year of post-secondary education
Work History
Crew Member
Palacios Enterprises/McDonald's
Haskell, Arkansas
11.2021 - Current
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Assisted other team members to achieve goals.
- Took orders, prepared meals and collected payments.
- Addressed guest needs, questions or concerns to create optimum experience onboard.
- Became familiar with products to answer questions and make suggestions.
- Offered upgrade items and showcased daily specials to promote restaurant products.
- Worked front counter, drive-thru and other areas.
- Trained new team members on procedures, customer service and sales techniques.
Server Trainer
Ozark Waffles
Bryant, Arkansas
07.2006 - 11.2013
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Provided continuous evaluation and feedback to server employees.
- Discussed proper procedures for requesting identification and provided practice opportunities to trainees.
- Observed participants and provided corrective measures for skill improvement.
- Created, updated and implemented training plans in collaboration with restaurant management.
- Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
Store Manager
SUBWAY Restaurants
Alexander, Arkansas
02.2011 - 09.2012
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
Sandwich Artist
SUBWAY Restaurants
Bryant, Arkansas
04.2008 - 05.2012
- Assisted customers in choosing menu items by providing food complementing information.
- Shared information with customers about menu items, preparation methods and ingredients.
- Executed sandwich artistry duties with very low occurrence of errors.
- Organized freezers, refrigerators and storage rooms by receiving, recording and moving food and beverage supplies and products.
- Greeted guests, promoted specials and took orders.
- Prepared salads, soups and sandwiches for customers.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Met sales targets by encouraging customers to buy extra food items such as drinks, desserts and sides.
- Operated manual and electric appliances to peel, slice and trim food.
Education
GED -
Benton Adult Education Center
Benton, AR 01.1998 - 10.1998
Skills
Cash Handling
Interactive communication skills
Customer engagement
Product promotion
Cleaning and organization
ServSafe
POS system use
Sales expertise
Performance improvement
Timeline
Crew Member
Palacios Enterprises/McDonald's
11.2021 - Current
Store Manager
SUBWAY Restaurants
02.2011 - 09.2012
Sandwich Artist
SUBWAY Restaurants
04.2008 - 05.2012
Server Trainer
Ozark Waffles
07.2006 - 11.2013
GED -
Benton Adult Education Center
01.1998 - 10.1998