Lauren Sullivan

Advanced my business operations and access management expertise in a fast-paced, highly regulated environment at Wells Fargo, taking on expanding responsibilities across onboarding, provisioning, and process improvement initiatives. These experiences strengthened my ability to manage complex workflows, collaborate with cross-functional teams, and proactively solve issues to maintain operational continuity.

• Managed and executed a wide range of access-related functions, including certification reviews, client link provisioning, secondary approvals, and role ownership
• Supported enterprise tools such as ServiceNow, IAM systems, MDCOP, BAM Portal, Lifecycle Management, ART & AIMS, and internal workflow platforms
• Monitored and triaged high-volume shared inboxes, resolving access and hardware issues efficiently and minimizing escalation risk
• Consulted across cross-functional teams to translate manual workflows into automation requirements, shape solution designs, and support testing for improved scalability
• Recognized for proactively identifying and resolving issues before escalation to senior leadership, helping maintain operational continuity and reduce risk exposure
• Provided ongoing support for user access needs with minimal supervision while continuously expanding expertise in access management systems and processes

This experience reinforced my skills in operational process management, cross-functional collaboration, and proactive problem-solving, while allowing me to contribute to efficiency, risk reduction, and modernization initiatives in a complex enterprise environment.

Advanced my financial services experience through two consecutive contracts with DISYS supporting Wells Fargo, gaining hands-on exposure to middle-office operations and onboarding escalations in fast-paced, compliance-driven environments. These roles strengthened my ability to manage complex processes, collaborate across teams, and ensure operational accuracy.

**Senior Securities Operations Representative – IRA Distribution Approvals & Processing Associate**
• Reviewed client documentation, account details, and service requests to ensure accurate, compliant, and timely processing
• Identified discrepancies and potential risks, earning recognition from team and divisional leadership
• Maintained clear documentation of processing decisions to improve workflow consistency and transparency
• Trained and onboarded new contractors within two months of starting
• Utilized SmartStation Worklists, Teamworks, and Microsoft Word to support daily operations

**Senior Securities Operations Representative – Onboarding and Escalations Associate**
• Managed escalations from CRG Field associates related to new hire onboarding, ensuring timely resolution of access and infrastructure issues
• Built and maintained tracking for all escalations, providing leadership visibility and reporting updates
• Cleared a significant backlog of onboarding issues through detailed documentation and follow-up
• Partnered with cross-functional teams to address root causes and reduce senior leadership intervention
• Supported daily operations and process improvements using SmartStation, AEE Admin, InfoMax, Teamworks, SharePoint, Excel, and Word

These experiences reinforced my skills in operational process management, problem-solving, and cross-functional collaboration while allowing me to take initiative and contribute to the success of complex, high-volume workflows.

Provided high-quality customer service while supporting branch operations and helping clients achieve their financial goals.

• Handled daily customer transactions with accuracy and efficiency, ensuring compliance with banking procedures and regulations
• Conducted guided financial reviews and recommended products to support customers’ short- and long-term financial goals
• Assisted with branch operations, including answering and making calls, branch upkeep, vault duties, and yearly training
• Recognized as one of the top five Financial Relationship Specialists in the area for production achievements
• Expanded responsibilities into banker-level functions through additional training and hands-on experience

This experience strengthened my skills in customer service, operational efficiency, and process management while providing insight into financial operations and team collaboration in a professional environment.

Led operations for two regional Smoothie King locations, overseeing day-to-day activities, team performance, and customer experience while maintaining compliance with corporate standards.

• Managed a team of 30+ employees, including hiring, training, scheduling, and assigning duties to ensure operational excellence
• Developed and implemented a training program for Team Members, Shift Leads, and Managers to improve efficiency and consistency across both stores
• Directed daily operations including payroll, deposits, inventory management, merchandising, and logbook maintenance
• Successfully reduced cost of goods percentage while maintaining budgets and operational standards
• Enhanced marketing efforts by creating and managing social media accounts (Instagram, Facebook, Twitter) and designing online promotions to increase engagement and traffic
• Provided hands-on support during peak periods, interacting directly with guests, resolving issues, and maintaining high-quality service

This experience strengthened my skills in leadership, operational management, and team development, while providing hands-on experience in process improvement, customer engagement, and cross-functional collaboration in fast-paced retail environments.

Supported the opening and operations of the St. Charles Fuzzy’s location, managing daily activities while fostering a high-performing team and ensuring operational excellence.

• Assisted with recruiting, interviewing, and training staff to build a skilled, reliable team
• Managed daily operations including scheduling, ordering, inventory management, cash handling, payroll, stock rotation, and line support
• Collaborated with the Marketing Manager to develop in-store and online promotions, including a monthly drink special adopted across regional locations
• Maintained vendor relationships, monitored costs and labor within budget, and ensured compliance with corporate standards for cleanliness, organization, and service quality
• Handled customer concerns and online feedback, maintaining positive guest experiences
• Contributed to operational decisions, workflow improvements, and inventory strategies as a key support to the General Manager

This experience strengthened my leadership, operational management, and process optimization skills while providing hands-on insight into team-building, customer service, and cross-functional collaboration in a fast-paced retail environment.

Advanced my culinary career right out of Culinary School through hands-on roles managing and supporting kitchens for educational institutions and catering operations, building leadership, operational, and organizational skills.

**Barat Academy – Head Cook**
• Independently managed the kitchen for 190 students and staff, overseeing daily meal preparation and service
• Handled inventory management, deliveries, vending operations, and proper storage of all food items
• Developed menus and prepared meals for exchange student dinners while planning lunches for the following month
• Supported specialized catering operations, executing events with high service standards

**Logan Chiropractic College – Prep Cook**
• Assisted a four-person kitchen team with daily breakfast and lunch service
• Supported inventory, meal prep, and deliveries while maintaining kitchen cleanliness and organization
• Collaborated in a team-based environment, contributing to efficient workflow and quality service

These experiences strengthened my ability to lead kitchen operations, coordinate complex workflows, and deliver consistent results in both large-scale and team-based culinary environments.

Started at McDonald’s as a crew member, quickly gaining hands-on experience in a fast-paced kitchen and customer service environment. Over time, I developed foundational skills in operations, team leadership, and efficiency that laid the groundwork for future culinary and managerial roles.

• Prepared food and maintained organization while following safety and quality standards during high-volume service periods
• Resolved customer issues professionally, ensuring positive guest experiences
• Participated in the Manager-In-Training program, learning scheduling, labor cost management, and operational efficiency
• Received mentorship in leadership and team management, preparing for greater responsibilities

This experience built a strong foundation in teamwork, operational awareness, and leadership, helping me develop the skills and mindset necessary to succeed in both culinary and business environments.

Completed a culinary internship in a fast-paced fine dining kitchen, gaining hands-on experience in professional food preparation, service, and kitchen operations under Chef Mathis. Balanced this role alongside a team lead position, strengthening time management, adaptability, and the ability to perform consistently in high-pressure environments.

• Assisted with menu preparation, inventory rotation, and kitchen organization
• Supported line operations during service, maintaining efficiency and presentation standards
• Contributed to catering events through prep, assembly, and service
• Invited back as a paid prep cook, continuing to support the kitchen during transitional periods
• Recognized for reliability, strong work ethic, and willingness to take on additional responsibilities

This experience provided a strong foundation in fine dining operations, teamwork, and kitchen leadership, shaping my approach to both culinary execution and overall business operations.

Began my first job at age 15 after obtaining a worker’s permit, gaining early experience in a fast-paced kitchen and dining environment. While primarily working as a dishwasher, I supported both front- and back-of-house operations wherever needed.

• Assisted with dishwashing, kitchen organization, and maintaining cleanliness standards
• Supported line operations, including pizza preparation and assembling to-go orders
• Helped buss tables and maintain smooth service flow during busy periods

This experience built a strong foundation in teamwork, work ethic, and adaptability, while sparking my long-term interest in the culinary and hospitality industry. Although the restaurant later closed, it reinforced my commitment to pursuing opportunities in food service and operations.