Kelly Brisbane
Taftville,Connecticut
Summary
Compassionate Medical Assistant with a knack for completing tasks efficiently and productively. Possess specialized skills in patient care, medical record management, and clinical procedures. Excel in communication, empathy, and adaptability, ensuring seamless support to healthcare teams and providing exceptional service to patients.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Pet Service Specialist
Petco Animal Supplies Stores Inc.
Lisbon, Connecticut
11.2023 - Current
- Provided excellent customer service to guests and answered inquiries regarding services, products, and prices.
- Developed and maintained positive relationships with customers through courteous interactions and prompt resolution of issues.
- Assisted in resolving customer complaints by utilizing problem-solving skills.
- Processed payments for services rendered accurately and efficiently.
- Created detailed reports documenting activities performed during each shift as well as any problems encountered along the way.
- Conducted regular maintenance checks on tools or equipment used in service operations according to manufacturer specifications.
- Responded promptly to customers' concerns and coordinated swift resolutions to handle service issues.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Developed strong customer relationships to encourage repeat business.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Administered medications as prescribed by veterinarian.
- Monitored the health of all animals in care and reported any changes to management team.
- Educated customers about proper nutrition for their pets based on breed and age requirements.
- Answered phone calls from customers regarding their pet's needs or concerns.
- Adhered to local laws pertaining to animal safety and welfare regulations.
Veterinary Nurse
South Bay Vet
Narragansett, RI
01.2021 - 08.2022
- Provided nursing care to animals, such as administering medications and vaccinations.
- Conducted laboratory tests and collected specimens for analysis.
- Assisted veterinarians in the examination of animals, including restraint and minor surgical procedures.
- Maintained accurate medical records on all patients.
- Monitored vital signs and administered medication according to prescribed protocols.
- Educated clients on proper animal health care techniques, nutrition, preventative medicine.
- Dispensed medication as directed by veterinarian or veterinary technician supervisor.
- Assisted in surgery preparation by prepping instruments and equipment for use during surgery.
- Maintained a clean and organized work environment, including kennels, exam rooms and treatment areas.
- Coordinated with other animal healthcare staff members to ensure quality patient care.
- Provided emotional support to pet owners dealing with difficult diagnoses or treatments.
- Performed euthanasia when necessary following established protocols.
- Adhered to safety standards while handling hazardous materials such as drugs and chemicals.
- Observed animals for any changes in behavior or condition that may indicate illness or injury.
- Administered first aid treatment to injured or sick animals.
- Counseled clients regarding preventative healthcare measures for their pets.
- Evaluated patient progress after treatment or surgery was completed.
- Scheduled appointments for examinations and follow-up visits with veterinarians.
- Restocked supplies used in daily operations of the clinic and hospital.
- Cared for animals in post-operative recovery by closely monitoring vital signs and progress.
- Documented, logged and secured controlled drugs to properly fill prescriptions and administer medications.
- Triaged scheduled or emergency patients to route to appropriate surgeon or treatment area.
- Reviewed medical records and notes to discern nature of visit and tests or procedures needed.
- Conducted initial exams on pets, took vital signs and collected samples for lab.
- Performed routine laboratory procedures for hematology, urinalysis and serology.
- Recorded observations and baseline measurements to maintain accurate medical records.
- Assisted veterinarian with surgical procedures by assembling and sterilizing instruments and administering anesthesia.
Life Skills Instructor
The Arc of New London County
Norwich, Connecticut
08.2017 - 09.2019
- Helped clients to build and recognize strengths and self-worth.
- Promoted independence by teaching basic living skills such as budgeting, cooking, cleaning.
- Trained program staff on assistive technologies for rollout to physically and developmentally disabled individuals.
- Empowered patients and families to negotiate with resource providers and make decisions on own behalf.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Monitored client progress and updated case files accordingly.
- Implemented behavior modification techniques to help clients effectively manage emotions and behaviors.
- Provided guidance and support to clients in order to develop life skills such as communication, problem-solving, organizational, and time management.
- Consulted and collaborated with other professionals to provide continuity of patient-family care.
- Maintained detailed records of client interactions and progress reports.
- Guided clients through transition to independent living within community.
PCT/EKG Technician
Backus Hospital
Norwich, Connecticut
11.2008 - 05.2016
- Maintained patient records according to HIPAA regulations.
- Performed EKG tests on patients of all ages, including neonatal and geriatric.
- Recorded observations and baseline measurements to maintain accurate medical records.
- Maintained accurate records of patient data, test results, and other relevant information.
- Monitored patients' blood pressure and heart rates before, during and after procedures.
- Assisted with stress tests, holter monitors, pacemaker checks and other diagnostic procedures as needed.
- Operated a variety of medical equipment including defibrillators, pulse oximeters, blood pressure cuffs and electrocardiographs.
- Provided excellent customer service by effectively communicating with patients, families, staff and staff in other hospital departments.
- Assisted in training technicians, medical students or other staff members.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
CMA
American Professional Educational Services
Norwich, CT09-2024
Liberal Arts
Three Rivers Community College
Norwich, CTSkills
- Medical record management
- Customer service
- Problem resolution
- Communication skills
- Data collection
- Medical terminology in [languages]
- Team collaboration
- EMR / EHR
- Clinical and administrative support
- Vital sign monitoring
- Clinical documentation
- Medical procedures
- Patient relations
- Electrocardiography (EKG)
- Patient assessments and care
Certification
- Certified Clinical Medical Assistant
- Basic Life Support
- Stop the Bleed
Timeline
Pet Service Specialist
Petco Animal Supplies Stores Inc.
11.2023 - Current
Veterinary Nurse
South Bay Vet
01.2021 - 08.2022
Life Skills Instructor
The Arc of New London County
08.2017 - 09.2019
PCT/EKG Technician
Backus Hospital
11.2008 - 05.2016
CMA
American Professional Educational Services
Liberal Arts
Three Rivers Community College
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