Diane Gelsinger-Umetsu
Kahului,HI
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
Work History
Specialty Order Writer
Whole Food Market
11.2023 - Current
- Achieved a high level of customer satisfaction, addressing concerns promptly and providing comprehensive resolutions.
- Supported company-wide initiatives by actively participating in cross-functional projects aimed at improving overall business operations.
- Enhanced order accuracy by meticulously reviewing and verifying customer information and product specifications.
- Reduced processing time with diligent attention to detail, ensuring accurate data entry and timely submission of orders.
- Maintained up-to-date knowledge of products, pricing, and promotions to ensure accurate order placement for customers.
- Exhibited high energy and professionalism when dealing with clients and staff.
R. Field Dept. Manager
Foodland
12.2020 - 11.2023
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Led a team of professionals to consistently achieve or exceed performance targets.
- Developed strong relationships with suppliers, securing better deals and ensuring timely deliveries.
- Championed customer-first approach, significantly enhancing customer experience and loyalty.
- Recognized for Department of the Year 2023.
- Streamlined inventory management processes, resulting in more efficient replenishment system and reduced stock shortages.
Wine Steward
Safeway
12.2016 - 09.2018
- Trained service staff on wines, spirits and cocktails to maximize revenue and maintain stellar reputation for service.
- Managed cellar and beverage storage maintenance to prevent inventory spoilage.
- Handled questions and concerns skillfully and redirected customers toward higher profit items to increase per-ticket revenue.
- Set up wine tastings to bring in business and promote special offerings.
- Implemented new promotional strategies, dramatically increasing business.
- Represented establishment professionally with guests and earned consistent repeat and referral business.
- Top producing Wine Steward in The Northern California Liquor Division by establishing and developing relationships with customers by educating them about wines.
Manager
Ali'i Lavender Farm
- Maintained store staff by recruiting, selecting, orienting and training employees.
- Complete store operational requirements by scheduling and assigning employees work schedules: following up on work results.
- Identify current and future customers by establishing a rapport, making connections and ensuring customer satisfaction.
- Ensure merchandise availability and maintain inventory.
- Complete financial register and balance daily operations.
- Accomplished multiple tasks within established timeframes.
- Established team priorities, maintained schedules and monitored performance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Property Manager
Solstice Collection
- Destination Manager for Solstice Collection, Indian Gap in Napa, along with Luxury Property Manager for Paul and Sandy Otellini in Kenwood.
- Scheduling/coordination repairs and services, troubleshooting repairs as necessary.
- Managing a full-service luxury housekeeping staff and facility maintenance services.
- Planning, coordinating and supervising various activities of daily operations including ground maintenance, service programs and improvement projects.
- Worked directly with member services to ensure the ultimate family experience.
- Assuring the home’s readiness for occupancy, demonstrating impeccable ambiance.
- Provided outstanding personal assistant services, responding to each family’s needs and concerns.
- Responsible for ordering property supplies, purchasing family grocery requests and special amenities.
Education
Associate of Arts - Interior Design
Santa Rosa Junior College
Santa Rosa, CA06.1990
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Marketing
- Product Management
- Teamwork and Collaboration
- Decision-Making
- Customer Service
- Positive Attitude
- Multitasking
- Attention to Detail
Timeline
Specialty Order Writer
Whole Food Market
11.2023 - Current
R. Field Dept. Manager
Foodland
12.2020 - 11.2023
Wine Steward
Safeway
12.2016 - 09.2018
Manager
Ali'i Lavender Farm
Property Manager
Solstice Collection
Associate of Arts - Interior Design
Santa Rosa Junior College