Tamyra Anfield
Fairburn,GA
Summary
Dependable and hardworking certified nursing assistant with a solid background in providing patient care services to a diverse population. Demonstrated ability to thrive in a stressful environment while effectively educating patients and families. Self-directed and resourceful, with a strong background in patient assessment and medical intervention. Highly experienced in providing direct patient care in accordance with established care plans, and deeply committed to creating an environment that promotes patient care and positivity. Nurturing and patient-focused, with extensive experience in providing direct and indirect patient care services to ensure adherence to individualized healthcare plans. Possesses effective interpersonal skills to interact with patients and families, effectively communicating their concerns to registered nurses.
Overview
14
14
years of professional experience
Work History
Dialysis Tech
Fresenius Medical Care North America
08.2019 - Current
- Working under the directions of Fresenius Medical Care of North America
- Cannulating vascular access
- Monitoring vital signs and dialysis treatment, communicating changes to RN
- Initiating and terminating dialysis treatment
- Stocking supplies
- Monitoring and documenting dialysis treatment and vital signs
- Troubleshooting dialysis machine alarms
- Dispose of blood or other biohazard fluids or tissue, in accordance with applicable laws, standards, or policies
- Dispose of contaminated sharps, in accordance with applicable laws, standards, and policies
- Draw blood from veins by vacuum tube, syringe, or buĴerfly venipuncture methods
- Draw blood from arteries, using arterial collection techniques
- Monitor blood or plasma donors during and after procedures to ensure health, safety, and comfort
Customer Service Representative
Apple
03.2022 - 01.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
PCT Preceptor
Fresenius
05.2018 - 01.2022
- Enhanced PCT trainee skills by developing comprehensive simulation exercises and hands-on practice sessions.
- Maintained up-to-date knowledge of healthcare regulations, trends, and advancements in patient care techniques.
- Promoted a culture of excellence within the PCT program by setting high expectations for both academic achievement and professional conduct among students.
- Mentored PCT students, providing individualized guidance and support to help them achieve their career goals.
- Ensured a safe and supportive learning environment by enforcing strict adherence to clinical policies and procedures.
- Improved trainee learning outcomes with tailored instructional materials and teaching methods for diverse learning styles.
Front Desk Receptionist
LeapFrog Enterprises
06.2014 - 08.2018
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
janitor
Hartsfield jackson atlanta international airport
01.2011 - 05.2013
- Service, clean, or supply restrooms
- Gather and empty trash
- Clean building floors by sweeping, mopping, scrubbing, or vacuuming
- Follow procedures for the use of chemical cleaners and power equipment to prevent damage to floors and fixtures
- Clean windows, glass partitions, or mirrors, using soapy water or other cleaners, sponges, or squeegees
- Dust furniture, walls, machines, or equipment
- Clean and polish furniture and fixtures
- Notify managers concerning the need for major repairs or additions to building operating systems
- Clean laboratory equipment, such as glassware or metal instruments, using solvents, brushes, rags, or power cleaning equipment
Education
High School Diploma -
Atlanta Job Corps Center
Atlanta, GACertified nursing assistant -
Faks Allied Health Education Center
Atlanta, GASkills
- Active Listening
- Social Perceptiveness
- Customer and Personal Service
- Monitoring
- Critical Thinking
- Judgment and Decision Making
- Reading Comprehension
- Transportation
- Complex Problem Solving
Timeline
Customer Service Representative
Apple
03.2022 - 01.2024
Dialysis Tech
Fresenius Medical Care North America
08.2019 - Current
PCT Preceptor
Fresenius
05.2018 - 01.2022
Front Desk Receptionist
LeapFrog Enterprises
06.2014 - 08.2018
janitor
Hartsfield jackson atlanta international airport
01.2011 - 05.2013
High School Diploma -
Atlanta Job Corps Center
Certified nursing assistant -
Faks Allied Health Education Center
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