Marcela Mihanovich Murphy
Summary
Global HR executive with strategic outlook and end-to-end execution. Accomplished strategic HR advisor to senior Business leaders. Proven record of leadership and achievement on organisational and talent development engaging key stakeholders and partners.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Global HR Head Private Bank and Wealth at Work
Citi
New York, NY
04.2023 - Current
- Provided leadership with the people strategy for the business and HR teams.
- Led initiatives to foster positive employee relations, workforce engagement and inclusive work culture.
- Enabled business transformation by aligning the sales model.
- Facilitated and coach key leadership transitions, and talent development plans.
- Lead Trust Fiduciary Services divestiture across seven markets.
- Drive retention strategies such as employee engagement, development, and recognition plans.
Regional HR Head Asia & EMEA Consumer - Legacy Franchise
Citi - Singapore
02.2022 - 07.2023
- Lead HR teams through LF divestitures and wind-down strategies across Asia and EMEA, Consumer Business.
- Covering over 20,000 employees across 13 markets
- Negotiated with buyers, employee employment terms during the divestiture process.
- Developed and executed the Employee Transfer Strategy for each buyer, partnering with regional and country HR teams.
- Worked with the business leaders and HR stakeholders to retain talent.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Regional HR Director Asia & EMEA GCB
Citi
Singapore
09.2018 - 01.2022
- HR Advisor for Global Consumer Regional Business Heads in Singapore, covering 17 countries/markets and over 19,000 employees across Asia and EMEA.
- Providing broad-based strategic value as an HR partner in executing the HR plan aligned to key business goals and strategy.
- OD in focus areas for a business future-ready strategy: partner with business heads to assess the organization and go-to model, and execute across countries in partnership with local management.
- HR Strategy with a focus on Talent Development, Acquisition, Campus, Diversity, and Engagement - lead the HR strategy exercise to define the 2020+ plan and partner with specialists to ensure execution and measurement.
- HR coach for new leaders in the management team, reducing assimilation time, and building culture.
- Project Leader for Consumer Refresh Strategy and Growth Strategy across wealth businesses, engaging with countries, regions, and global key stakeholders.
- Analyzed labor market trends and developed strategies for recruiting qualified candidates from diverse backgrounds.
Country Head of HR, Citi Malaysia
Citi
Malaysia
02.2016 - 09.2018
- Provide leadership and innovation by building an HR strategy aligned with the business vision.
- Lead the full range of HR functions for a franchise with full business representation and three centers of excellence, with 5,500 employees across three locations.
- Develop and execute the HR strategies and activities that fostered growth, innovation, and organizational effectiveness.
- Ongoing review of business priorities that translate into an HR agenda with clear goals across talent management, employee relations, compensation, career, and leadership development.
- Implement leadership training for 90% of managers by 2018, my career and IDP workshops, the creation of two diversity committees, and the revamp of the LEAD program focusing on innovation.
- Talent acquisition strategy with top universities, locally and abroad, resulting in the top 10 best graduate employers.
- Alignment of HR/HRSS products and processes across the franchise, creating an audit-ready organization.
- 2017 HR Awards: Gold for Excellence in Effective Use of Social Media, and Silver for Excellence in Learning and Development.
- Negotiated collective bargaining agreements with labor unions, improving union engagement.
- Develop strategies for improving organizational culture through employee engagement initiatives.
SVP HR Generalist, Consumer Business
Citi
Singapore
01.2012 - 02.2016
- HR Head for Consumer Business, Commercial Bank, and Regional team in Singapore, covering over 2,500 employees.
- Collaborating with Consumer CBM, the senior management team, and regional leaders in Singapore to define and apply human resources practices that reflect the business strategy and priorities.
- Implementation of branch restructure, team reorganization, and change management workshops to facilitate these transitions.
- Lead programs to attract talent into key areas of the organization, and development and retention actions for key talent.
- Manager and employee development, creating greater retention of employees via leadership development, career development workshops, and role paths.
- Attraction and Development of Talent: implemented the SWAP program and Mid-Career Consumer Management Program, University and Polytechnic partnership via internships, roadshows, and teaching.
SVP HR Generalist, Operations and Shared Services
Citi
Singapore
01.2011 - 01.2012
- The HR Head is responsible for Operations and Shared Services organizations in Singapore, covering over 1,400 employees locally.
- Strong partnership with Operations and Shared Services teams to define and apply Human Resources practices that reflect the business strategy and priorities.
- This involved recruitment, ongoing development, and retention of talent.
- Business alignment is based on common needs and breaking silos. An Operations Council team was created where key topics are discussed and raised for review, impacting the overall organization.
- Retention of Talent: New Onboarding Program with key initiatives for critical business areas.
- Attraction of Talent: Developed a Mid-Career Operations Management Program to address a talent gap need.
SVP Regional HR Generalist, Information Technology Asia Pacific
Citi
Singapore
01.2007 - 01.2011
- HR Head responsible for the overall CIO and Risk and Control organization across Asia, covering over 3,200 employees in the region and local oversight for 1,300 employees in Singapore
- Partnered with multiple technology groups to apply O&T Human Resources practices and programs
Sr. HR Generalist, International Personal Banking
Citi
New York, NY
11.2005 - 07.2007
- HR Generalist for IPB and NRI businesses, with employees in New York, San Francisco, and Los Angeles.
- HR Generalist duties include rolling out results for VOE, Talent Review, Employee Relations, Recruiting for various sales positions, Training and Development, and managing Recognition and Variable Compensation programs for the sales teams.
- Conducted workplace investigations to address allegations of harassment or discrimination, ensuring a safe work environment.
- Identified opportunities to improve HR programs and proposed solutions to increase efficiencies.
Learning Channels Manager, Latin America Training and Dev Center
Citi
Ft. Lauderdale, FL
11.2003 - 11.2005
- Introduced and deployed a learning channels strategy, supported by a regional Latam Learning Portal.
- In just 18 months, and with less than $150K in development costs, we generated over 500,000 visits, fully supporting all cross-business training and development initiatives.
Training Specialist, HRMA Program (2nd Rotation)
Citi
Ft. Lauderdale, FL
02.2003 - 11.2003
- Lead projects such as the Coaching Workshop for HR Generalists, Diversity Initiatives like Respect @ Work for Latam, and the standardized process for Translation Services.
- Defined and implemented standard processes for the implementation of different e-learning courses to be used by employees across the Latin America region.
HR Generalist for Consumer Bank, HRMA Program (1st Rotation)
Citi
Brazil
01.2002 - 02.2003
- As part of the HR team, which has a population of 630 employees, we participated in the implementation of compensation actions throughout the year, the Talent Inventory Review process, and were responsible for the recruitment of talent for the new Affluent Project, conducting group pre-screenings and final interviews.
- Participated in the implementation of the New Manager Assimilation Program, targeted at new managers.
Human Resources Analyst
McDonald's Argentina
Argentina
02.1998 - 12.2001
- Responsible for resourcing across middle office areas and the Fast Track Talent Program.
- Managed internal communication vehicles fostering engagement across over 100 branches with in-house newsletters, billboards, posters, flyers, and videos.
- Developed motivational programs and benefits for the employees.
- Developed or implemented recruiting strategies to meet current or anticipated staffing needs.
Human Resources Team Assistant
Omint S.A. Medical Insurance
Argentina
01.1996 - 01.1997
- Coordination and control of employee's administrative issues: entries, leaves and employee's modifications
- Administration of employee benefits: tickets, uniforms and holidays
- Planning and organization of training activities
Education
Business Administration Graduate Degree -
Cavendish College
01.1998
B.A. - HRM - HR Management
El Salvador University
01.1997
Skills
- Analytical and critical thinking
- Teamwork and collaboration
- Global HR experience
- Diversity and inclusion
- Talent management
- Compensation design
- Recruitment strategies
- Workforce planning
- Succession planning
- Retention strategies
- Strategic planning
- Relationship building
- Flexible and adaptable
Certification
- Citi Courses Certified Facilitator: Influencing Skills, Leadership 3, Diversity, Performance Improv. Workshop, Interviewing Skills, Executive Presence, Respect @ Work, Power of One
- NLP - NeuroLinguistic Programming certified Practitioner
- Level 2 Points of You Facilitator
- IDEO online courses & eCornell HR Strategy & Leadership Program
- ICF ACC Certified Newfield Ontological Coach
Hobbies and Interests
- Volunteer Coach @ ASB MY masters students, Save the Children coach to Managers, Beyond Services in Singapore, Newfield Asia and Protagonista de Cambio
- Mentor students part of Semillero Digital and
- Facilitator at NTU 1st and 2nd year students, Monash Universities, invited to public Seminars and now at St Catherine Support Circle
- ISKL Girls Scout Troup Leader; MSRI Volunteer - Support Program for Women Refugees
- Triathlon Mom, Marathon runner, learning gardening skills
Timeline
Global HR Head Private Bank and Wealth at Work
Citi
04.2023 - Current
Regional HR Head Asia & EMEA Consumer - Legacy Franchise
Citi - Singapore
02.2022 - 07.2023
Regional HR Director Asia & EMEA GCB
Citi
09.2018 - 01.2022
Country Head of HR, Citi Malaysia
Citi
02.2016 - 09.2018
SVP HR Generalist, Consumer Business
Citi
01.2012 - 02.2016
SVP HR Generalist, Operations and Shared Services
Citi
01.2011 - 01.2012
SVP Regional HR Generalist, Information Technology Asia Pacific
Citi
01.2007 - 01.2011
Sr. HR Generalist, International Personal Banking
Citi
11.2005 - 07.2007
Learning Channels Manager, Latin America Training and Dev Center
Citi
11.2003 - 11.2005
Training Specialist, HRMA Program (2nd Rotation)
Citi
02.2003 - 11.2003
HR Generalist for Consumer Bank, HRMA Program (1st Rotation)
Citi
01.2002 - 02.2003
Human Resources Analyst
McDonald's Argentina
02.1998 - 12.2001
Human Resources Team Assistant
Omint S.A. Medical Insurance
01.1996 - 01.1997
Business Administration Graduate Degree -
Cavendish College
B.A. - HRM - HR Management
El Salvador University
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