Your Name
Fort Myers,FL
Summary
Experienced Receptionist offering excellent skills in patient relations and office management. Skilled using Square and Booker appointment scheduling system to manage over 60 patients weekly. Organized and accurate in managing patient and client flow. Skilled at collecting and processing payments, setting appointments, and organizing and maintaining filing systems. Available for flexible hours weekly, including weekends and evenings.
Overview
4
4
years of professional experience
Work History
Medical Spa Receptionist
Jefferson Health
04.2021 - Current
- Maintained patient databases and updated information in alignment with HIPAA protocols.
- Pulled charts and prepared for nurse and doctor assessment.
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Supported office staff and operational requirements with administrative tasks.
- Maintained records by recording, obtaining and updating personal and financial information.
- Scheduled appointments for doctor visits and procedures using desktop calendar software.
- Scheduled, rescheduled and handled cancelled appointments for patients.
- Filed and retrieved patient records for provider.
- Enhanced office efficiency by handling high volume of callers per day.
- Received, recorded and filed medical payments by check, cash and credit card.
- Organized paperwork such as charts and reports for office and patient needs.
- Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
- Handled office inventory by ordering new supplies and scheduled equipment services and repairs.
- Invented new promotions monthly to bring in new and diverse clientele.
- Created social media marketing posts.
Hair Salon Receptionist
The Ranch At Laguna Beach
01.2021 - Current
- Escorted clients to correct spa areas including treatment rooms and offices.
- Learned details of types of treatments and procedures in order to answer questions from spa guests.
- Practiced safety procedures by implementing policies to keep clients and staff safe from potential hazards.
- Consistently kept reception area clean and tidy and maintained presence at desk area.
- Developed relationships with guests to meet client needs and encourage repeat service.
- Communicated with spa team members if clients canceled or changed appointment times.
- Tracked scheduled treatments using Booker.
- Trained new hires on new appointment scheduling, opening, closing duties and generating and balancing daily revenue reports.
- Listened closely to customer complaints and responded appropriately to issues.
- Achieved specified sales targets by promoting special treatments, additional services, and products.
- Kept calendar with scheduled appointments and scheduled massage therapists for appropriate treatments and time slots.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Sorted and distributed mail correspondence between departments and personnel, including parcel packaging, preparation and efficient shipping.
- Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Balanced employee availability, customer schedules and maximum load levels when scheduling appointments.
- Cleaning, stocking and supplying designated facility areas (dusting, sweeping, vacuuming, mopping, cleaning ceiling vents, restroom cleaning, washing towels) Performing and documenting routine inspection and maintenance activities. Carry out heavy cleaning tasks and special projects.
- Created social media marketing posts.
Fine Dining Hostess
The Bungalow
07.2020 - 11.2020
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Assisted in preparing dining room for special upcoming functions, including decorating and generating and printing out special group menus.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Assisted FOH and BOH staff with preparing for events to coordinate smooth execution to maximize guest satisfaction.
- Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
- Supervised server balance and monitored table turnover to accurately seat customers.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Assessed large restaurant and lounge according to state and federal cleanliness standards.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Conducted dining room and server checks to assess readiness for expected customer loads.
- Answered customer questions about hours, seating and menu information.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
Education
High School Diploma -
La Habra High School
La Habra, CA05.2020
Skills
- Appointment Scheduling
- Critical Thinking
- Cleaning and Sterilizing
- Administrative Tasks
- Organization and Time Management
- Customer Service
- Verbal and Written Communication
- Invoice Preparation
- Data Entry Software
- Detail-Oriented
- Adaptable and Flexible
- Cash Handling
- Computer Proficiency
- Social Media Marketing
Timeline
Medical Spa Receptionist
Jefferson Health
04.2021 - Current
Hair Salon Receptionist
The Ranch At Laguna Beach
01.2021 - Current
Fine Dining Hostess
The Bungalow
07.2020 - 11.2020
High School Diploma -
La Habra High School
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