Dominique Thompson

Assist Claims department by opening, sorting and scanning in claims. Enter Data to track claims. Reviewing incoming documents, research claims. Forwards misdirected mail to the correct entity; Ensures paper claims and nonstandard documents are routed appropriately to our Plan Partners and internal departments within the required timeframe.

• Collect specimens, such as blood, urine or tissue samples, in medical laboratories
• Perform data entry tasks, get samples ready for additional laboratory testing and processing
• Transport the samples to different facilities
• Verify Insurance
• Verify Patient Demographics

• Organized and managed electronic files/documents for patients
• Performed administrative duties, including photocopying, filing, greeting visitors, and responding to queries
• Prepared medical records and charts for clinics following policy and procedures
• Answered incoming calls and greeted/screened visitors in a friendly and professional manner
• Managed incoming mail and arranged appointments, maintaining schedules and calendars
• Assisted with prescription management and coordination
• Ensured accurate scanning and periodic quality checks of documents
• Provided excellent continuity of care and assistance with insurance or financial inquiries

• Scheduled work for personnel and successfully resolved customer issues within specified timeframes
• Consulted with customers in a call center environment, understanding their technical needs and resolving issues
• Prepared reports for workload analysis and conducted quality assurance to enhance customer care service
• Analyzed customer case feedback and recommended improvements to enhance customer satisfaction
• Provided specific information about company services and products to customers

• Provided face-to-face customer service at the Entergy New Orleans Customer Care Centers
• Initiated new electric and gas service, resolved credit issues, and assisted business customers with their accounts
• Independently resolved various customer service issues and maintained department productivity goals
• Collaborated with different departments and employees to meet customer needs and resolve complaints