Lisa Hicks
College Station,Texas
Summary
Focused Waitstaff/Server successful at multi-tasking and delivering prompt and friendly service to all customers. Maintains a positive attitude, great work ethic and a great sense of humor during peak hours. Focused on efficient teamwork and complete customer satisfaction. Seeking full-time position with a flexible schedule.
Overview
29
29
years of professional experience
Work History
Small Engine Mechanic
Lonny's LawnMower Repair
02.2008 - 07.2021
- Contributed to a positive work environment by demonstrating a strong work ethic and dedication to customer satisfaction.
- Reduced equipment downtime by performing routine maintenance on lawn mowers, snow blowers, and other small machinery.
- Provided excellent customer service, addressing concerns and answering technical questions regarding equipment maintenance and operation.
- Applied strong problem-solving skills when faced with unusual problems or challenges during repairs, ensuring optimal solutions were put into action.
- Maintained up-to-date knowledge on various engine models, staying ahead of industry trends in order to provide accurate diagnoses quickly.
- Expanded client base through word-of-mouth recommendations due to exceptional service quality.
- Optimized inventory control by maintaining accurate records of parts usage and restocking as needed.
- Delivered high-quality repair service, ensuring customer loyalty and repeat business.
- Enhanced customer satisfaction by diagnosing and repairing small engines for various types of equipment.
Waitstaff/Server
Carriage Inn Retirement Home
12.2016 - 12.2018
- Consistently provided professional, friendly and engaging service
- Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards
- Set dining tables according to type of event and service standards
- Routinely cleaned work areas, glassware and silverware throughout each shift
- Immediately reported accidents, injuries or unsafe work conditions to manager
- Developed and maintained positive working relationships with others to reach business goals
- Demonstrated genuine hospitality while greeting and establishing rapport with guests
- Guided guests through menus while demonstrating thorough knowledge of the food beverages and ingredients
- Provided friendly and attentive service
- Inventoried and restocked items throughout day
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously
- Restocked the salad bar and buffet, refilled condiments, organized pantry area and swept and mopped floors
- Received frequent customer compliments for going above and beyond normal duties
- Delivered quality service by providing a warm and welcoming environment
- Assisted co-workers whenever possible
- Consistently monitored dining rooms for seating availability, service, safety and well-being of guests
- Consistently kept kitchen areas clean and free of debris and water
- Routinely removed trash and debris from restaurant
- Washed and disinfected kitchen area, floors, tables, tools, knives and equipment
- Inspected, pulled and stacked cleaned items and sent soiled items back for re-scrubbing and re-washing
- Soaked and washed flatware
- Bussed and reset tables and kept dining room and work areas clean
- Quickly set up and cleared tables and stocked all service stations
- Folded napkins throughout the day to maintain an adequate supply
- Routinely carried large loads of dishes to kitchen for washing
- Maintained high standards of cleanliness and sanitation.
Certified Nursing Assistant
Calvert Nursing Home
01.1993 - 03.1996
- Assisted nurses with wound care for pressure ulcers, bed sores, and surgical site wounds
- Followed safe lifting techniques and individual resident lifting instructions
- Assisted patients with bathing, oral hygiene, grooming, feeding and elimination
- Monitored vital signs, such as blood pressure and pulse
- Answered call lights and aided in patient comfort and safety by adjusting beds, lights, bed rails, pillows, patients' clothing and bedside tables/equipment.
Certified Nursing Assistant
Hearne Nursing Home
07.1992 - 01.1993
- Answered call lights and aided in patient comfort and safety by adjusting beds, lights, bed rails, pillows, patients' clothing and bedside tables/equipment
- Followed safe lifting techniques and individual resident lifting instructions
- Assisted patients with bathing, oral hygiene, grooming, feeding and elimination
- Monitored vital signs, such as blood pressure and pulse
- Assisted nurses with wound care for pressure ulcers, bed sores, and surgical site wounds.
Education
High School Diploma -
Hearne High School
Hearne, TX01.1992
Skills
- Organized and efficient server
- Committed team player
- Courteous, professional demeanor
- High energy
- Flexible schedule capability
Timeline
Waitstaff/Server
Carriage Inn Retirement Home
12.2016 - 12.2018
Small Engine Mechanic
Lonny's LawnMower Repair
02.2008 - 07.2021
Certified Nursing Assistant
Calvert Nursing Home
01.1993 - 03.1996
Certified Nursing Assistant
Hearne Nursing Home
07.1992 - 01.1993
High School Diploma -
Hearne High School
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