Jasmine McClendon
Altamonte Springs,FL
Summary
Over the past few months, I’ve taken on the role of a caretaker, which allowed me time to focus on personal and professional growth. During this period, I immersed myself in learning new skills through the LinkedIn eLearning platform, where I obtained my professional Microsoft certification. This certification has equipped me with the technical proficiency needed to excel in a technical support role, including expertise in the essential tools and software commonly used in a business environment.
In addition to mastering Microsoft Office Suite, I completed over 20 hours of Human Resources training, earning several certifications. While my ultimate goal is to transition into Human Resources, I recognize the value of starting in a technical support role to gain hands-on experience in troubleshooting, communication, and problem-solving—skills that will be invaluable in both technical support and HR.
Though I am new to the technical support field, I bring a strong work ethic, adaptability, and an eagerness to learn. My recent experiences have sharpened my ability to resolve issues under pressure, manage multiple tasks efficiently, and provide excellent customer service. I am confident that these skills, coupled with my training in software and technical systems, will allow me to contribute effectively in a technical support capacity.
My time as a caretaker has also enhanced my interpersonal skills, teaching me patience, empathy, and clear communication—traits that are crucial when assisting individuals with their technical needs. I see technical support as a strong foundation from which I can continue to grow, with the aim of eventually moving into a Human Resources role where I can apply my HR knowledge to support both technology and people within an organization.
If you're looking for a dedicated individual with the technical skills, a customer-focused mindset, and a clear goal of advancing into Human Resources, I would love the opportunity to contribute to your team in a technical support role. I am eager to learn, grow, and bring value to your organization.
Overview
11
11
years of professional experience
1
1
Certification
Work History
In-Home Caretaker
Self Employed Services
12.2023 - 08.2024
- Assisted with daily living activities, such as bathing, dressing, grooming, and eating.
- Organized and monitored medication schedules according to physician instructions.
- Assisted with light housekeeping tasks including laundry, vacuuming, dusting and meal preparation.
- Provided assistance during rehabilitative exercises prescribed by a physical therapist or doctor.
- Communicated effectively with family on changes in well-being.
- Maintained a clean and well-organized environment for happiness and safety.
Bartender
AMC Theatres
Jacksonville, FL
04.2023 - 12.2023
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Processed payments accurately and efficiently with POS system.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Attended regular training sessions to stay updated on new products or trends.
- Developed good working relationships with fellow employees through effective communication.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Participated in weekly team meetings to discuss goals and objectives set by management.
Sales Associate
Harris Jewelry
Colorado Springs, CO
07.2018 - 03.2021
- Greeted customers and provided exceptional customer service.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Developed promotional strategies to increase sales volume.
- Analyzed customer feedback data to recommend improvements in service quality.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Developed trusting relationships with customers by making personal connections.
- Received and displayed product shipments on store retail shelves upon delivery.
- Used technology resources to assist customers in locating and selecting items.
Aviation Structural Mechanic
USN
07.2013 - 03.2017
- Performed inspections and maintenance of aircraft components, including engines, wings, and landing gear.
- Repaired structural damage to aircraft in accordance with manufacturer's specifications.
- Replaced defective parts on aircraft frames using hand tools and power tools.
- Tested all installed components for proper operation prior to returning the aircraft to service.
- Removed damaged or worn out parts from airframes and replaced them with new ones.
- Applied sealants and adhesives to ensure a secure fit between different components of an aircraft frame.
- Inspected rivets used in the assembly of various types of aircraft structures according to established standards.
- Operated overhead cranes or forklifts to lift heavy objects during maintenance activities.
- Read blueprints and technical manuals for understanding the structure of an aircraft before repairing it.
- Maintained records related to inspection results, repairs done and spare parts used during maintenance activities.
- Performed troubleshooting operations on malfunctioning airplane systems such as hydraulic lines or fuel tanks.
- Ensured that safety regulations are followed at all times while performing repair or maintenance tasks.
- Performed daily postflight and preflight inspections.
- Inspected, removed and replaced components of hydraulic systems and replaced gaskets and wipers in hydraulic components.
- Documented maintenance actions and repairs in aircraft logs and maintenance records.
- Ensured compliance with aviation safety standards and regulations.
- Trained junior mechanics in aircraft structural maintenance techniques and safety protocols.
- Performed corrosion control and applied protective coatings to aircraft structures.
Education
High School Diploma -
Valdosta High School
Valdosta, GA05-2013
Skills
- Respectful and Compassionate
- Quality program protocols
- Flexible Schedule
- Strong Ethics
- Problem-Solving
- Records Maintenance
- Dependable and Responsible
- Time Management
- Client documentation
- Compassionate communication
- Community activities
- Relationship Building
- Documentation
- Appointment Scheduling
- Inbound and Outbound Calling
- Data Entry
- Multi-Task Management
- Critical Thinking
- Calendaring
- Customer Service
- Adaptive team player
- Shipping and receiving understanding
- High-energy attitude
- Organizational Skills
- Microsoft Office and Docusign
- Remote Office Availability
- Generative AI by Microsoft certified
Certification
- Professional Certificate in Generative AI by Microsoft
- Introduction to AI Certification
- Ethics in the Age of Generative AI Certification
- Microsoft 365 Copilot Certification
- Strategic Human Resources Certification
- HR Foundations Certification
- Navigating Employee Relations Certification
- Setting and Managing Realistic Expectations Certification
- How to Boost Your Productivity with AI Certification
- Using Neuroscience for Effective Learning and Development Certification
- Highly Effective Leadership Certification
Affiliations
Outside of my professional pursuits, I enjoy reading, writing, and dancing, which help me stay creative and energized. I also prioritize spending quality time with my loved ones, as they are a vital source of support and inspiration. Additionally, I volunteer my time transcribing documents for the Library of Congress, a role that allows me to contribute to the preservation of important historical records while giving back to the community. Balancing these aspects of my life keeps me well-rounded and grounded, both personally and professionally.
Timeline
In-Home Caretaker
Self Employed Services
12.2023 - 08.2024
Bartender
AMC Theatres
04.2023 - 12.2023
Sales Associate
Harris Jewelry
07.2018 - 03.2021
Aviation Structural Mechanic
USN
07.2013 - 03.2017
High School Diploma -
Valdosta High School