Juvy Sarmiento
sarmiento
Summary
Highly skilled virtual professional with solid foundation in administrative support and digital communication. Adept at managing schedules, handling correspondence, and coordinating projects to drive efficiency and outcomes. Strong focus on collaboration and adaptability, ensuring seamless team dynamics and responsiveness to evolving needs. Demonstrates excellence in multitasking, problem-solving, and utilizing technology to optimize workflow.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Real Estate Virtual Assistant
Rajiv Homes, British
12.2021 - 03.2025
- Managed transaction coordination for real estate transactions, ensuring all paperwork and deadlines were met efficiently
- Updated and maintains property listings on MLS and other platforms, enhancing visibility and accuracy
- Facilitated client communication, scheduling appointments, and provided timely updates throughout the buying or selling process
- Provided administrative support, including email management, document preparation, and file organization
- Assisted with digital marketing efforts, such as social media management, email campaigns, and content creation
- Conducted market research and analysis to support clients in making informed decisions
Real Estate Virtual Assistant - Asst. Lead Manager
Super M-Power Solutions
09.2018 - 11.2021
- Conducted cold calls to pre-qualify prospective home buyers and sellers, identifying motivations and setting appointments to drive listing contract conversions
- Managed lead nurturing and follow-ups, ensuring a seamless transition from prospecting to appointment booking
- Promoted to Assistant Quality Manager for outstanding performance in lead generation and client engagement
- Monitored and evaluated agents' calls to ensure compliance with provided scripts and quality standards
- Provided coaching and feedback to enhance call performance, lead conversion rates, and overall customer experience
- XtDirect, LLC
OUTBOUND SALES AGENT
08.2017 - 09.2018
- Year 2 months)
- Costa Rica conducted outbound sales calls to potential customers, promoting satellite radio subscriptions and other telecommunications services
- Effectively communicated the value proposition of products, addressing customer needs and objections to drive conversions
- Utilized persuasive selling techniques to close deals for phone, TV, Internet, and subscription-based services
- Maintained a high sales performance, consistently meeting or exceeding monthly targets and KPIs
- Handled customer inquiries and objections, providing tailored solutions to increase subscription retention and customer satisfaction
- Managed lead follow-ups and re-engagement, ensuring potential clients received timely information to facilitate decision-making
- Documented and updated CRM records, tracking customer interactions and sales progress for accurate reporting and follow-ups
- Collaborated with sales teams and management, sharing insights and strategies to optimize sales processes and customer outreach.
Outbound Sales Specialist
ResultsCX
07.2015 - 08.2017
- Reached out to
- Car radio owners in the U.S.
- To offer services, channel subscriptions, and promotions to enhance customer loyalty
- Page 2 of 4 Assisted customers with
- Basic troubleshooting and technical support
- Resolving service issues efficiently
- Escalated unresolved technical concerns to Level 2 support for advanced troubleshooting
- Processed payments, refunds, and service cancellations while ensuring accuracy and compliance
- Provided excellent
- Customer support
- Addressing inquiries and concerns to improve overall satisfaction.
Customer Service & Chat Representative
TTEC Philippines
05.2013 - 06.2015
- Novaliches Handled new account processing while providing detailed product specifications to customers
- Assisted existing customers with account inquiries, billing explanations, and general support to enhance their experience
- Delivered exceptional customer service, ensuring prompt resolution of concerns and exceeding satisfaction expectations
- Strategically recommended and offered service subscriptions tailored to customer needs to maximize engagement.
Lead Generation Specialist/Data Entry, Lead Qualifier
Collective Solutions Inc, Quezon
03.2010 - 04.2013
- Utilized data mining and research techniques to source high-quality leads from various online platforms
- Maintained and updated lead databases, ensuring accuracy and organization for improved sales and marketing efforts
- Engaged with potential clients through strategic outreach and cold calling, increasing lead conversion rates and business opportunities.
- Cold called perspective customers to determine product or service needs, ascertain timelines and identify decision-makers.
- Streamlined the prospecting process for better efficiency, resulting in higher quality leads and improved conversion rates.
- Increased lead generation by implementing targeted email campaigns and personalized outreach strategies.
Education
General
System Technoligy Institute
1998
Skills
- Website Updating
- Canva
- Customer service
- Problem-solving
- Content creation
- Time management
- Attention to detail
- Multitasking and organization
- Microsoft office
- Data entry
- Document preparation
- Online marketing
- File organization
- Task prioritization
- Data confidentiality
- Relationship management
- Project management
- CRM management
- Spreadsheet management
- Calendar management
- Internet research
- Lead generation
- Report generation
- Expense tracking
- Social media updating
- Email management
- Online scheduling
- Meeting documentation
Certification
Graphic design essentials
EF SET English Certificate 63/100
(C1 Advanced)
Pampanga, Central Luzon, Philippines
Languages
English
Professional Working
Timeline
Real Estate Virtual Assistant
Rajiv Homes, British
12.2021 - 03.2025
Real Estate Virtual Assistant - Asst. Lead Manager
Super M-Power Solutions
09.2018 - 11.2021
OUTBOUND SALES AGENT
08.2017 - 09.2018
Outbound Sales Specialist
ResultsCX
07.2015 - 08.2017
Customer Service & Chat Representative
TTEC Philippines
05.2013 - 06.2015
Lead Generation Specialist/Data Entry, Lead Qualifier
Collective Solutions Inc, Quezon
03.2010 - 04.2013
General
System Technoligy Institute
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