Kervens Brutus

• Investigate, evaluate, and settle insurance claims.
• Determine whether the insurance policy covers the loss claimed.
• Negotiate the appropriate amount the insurance company should pay with Attorney/Public Adjuster/Roofer
• Ensure that claims are not fraudulent.
• Ensure compliance with regulatory standards, company policy and guidelines.
• Provide assistance to claims adjusters to manage the volume of cases.

• Ensure compliance with regulatory standards, company policy and guidelines.
• Supports workload surges and/or Catastrophe operations as needed to include working significant overtime during designated CATs.
• Provide assistance to claims adjusters to manage the volume of cases.

• Introduce clients to all available insurance policy options and clearly explain them; Evaluate the insurance need of clients; Promote and sell a variety of insurance products; Ensure that all medical and other necessary forms are filled out and filed; Arrange a payment method with the insured in writing; Maintaining client relationship; Calculate premiums based on medical information and other discussed factors; Interview prospective clients; Process all insurance policy requests.

• Make initial contact with the opposing appraiser and selecting an Umpire; Investigate and adjust the property loss for structural and nonstructural damages with the opposing appraiser; Preparing an estimate using Xactimate; Reviewing and identifying the discrepancies between all related estimates; Negotiate with the opposing appraiser in efforts to come to an agreement and to resolve with a signed Appraisal award.

• Investigate, evaluate, and settle insurance claims; Determine coverage based on policy; Handle Public Adjuster/ Attorney represented claims (large loss); Handled claims in the Management repair programs; Conduct thorough claim investigations in determining coverage, cause and origin, liability, damages in establishing final resolution of the claim according to claim best practices; Negotiate the appropriate amount the insurance company should pay; Perform strong communication, analytical, and decision-making skills; Ensure that claims are not fraudulent; Ensure compliance with regulatory standards, company policy and guidelines; Supports workload surges and/or Catastrophe operations as needed to include working significant overtime during designated CATs; Provide assistance to claims adjusters to manage the volume of cases; Consult with specialists such as lawyers.

• Acknowledge and greet all residents and guest in a smiling, friendly manner; Make travel arrangements; Answer telephone efficiently and pleasantly and determine nature of call to assist; perform moderate office duties; Serve as a customer service and information liaison for management; Maintain a professional appearance, departmental, company and community reputation; Responsible for the proper execution of assigned duties; Maintains regular, consistent attendance record; Knowledgeable of and adhere to all rules and regulations, policies, and orders; Interact with guests and employees in a professional manner; Prevent losses and damage by reporting irregularities; informing violators of policy and procedures; restraining trespassers; Interacts with local law enforcement agencies as required; Attends, and satisfactorily completes all required training as assigned and required; Performs other duties as assigned; Secures premises and personnel by patrolling property; monitoring surveillance equipment; inspecting buildings, equipment, and access points; permitting entry; Respond to fire and security alarms on property; Investigates vehicle and residential accidents that occur on property, including taking pictures and preparing reports; Provide field training for new and junior officers.