Amanda McLaughlin
Timmonsville,SC
Summary
Detail-oriented professional offering management experience, customer service, and communications skills. Maintains medical records systems in compliance with federal and state requirements. Provides a central point of contact for support and assistance in investigating and resolving problems with Electronic Medical Records (EMR).
Overview
1
1
Certification
28
28
years of professional experience
Work History
Assistant Manager / Customer Service
The Hot Plate Café
Olanta, SC
02.2019 - Current
- Train new employees, supervise staff, and serve as point of contact for all servers.
- Handle cash, take customer orders, serve tables, and clean customer and employee areas.
- Provide leadership by creating a positive work environment and building effective employee relationships.
Lead Cashier / Customer Service
Bath and Body Works
Florence, SC
07.2018 - 06.2019
- Serve as Lead Cashier, oversee cashiers during holiday season, and provide excellent customer service.
- Maintain cash between registers, train new employees, and stock and front shelves after hours.
- Assist with returns and exchanges, operate cash register, and accept customer payments.
- Handle cash, stock inventory, troubleshoot cashier issues, and provide cash drawers with change.
Student Shadow
Florence School District 1
Florence, SC
11.2014 - 11.2018
- Ensured children got to and from classes safely and supervised during lunch time.
- Assisted with homework and conducted one on one activities with special needs students.
- Transported children to and from bus to ensure safe transportation to and from school.
Customer Service Representative
ADP Tax Credit Services
Florence, SC
11.1998 - 02.2012
- Completed data entry tasks, filed paperwork, sent out mail, and provided customer service.
- Assisted with certifications, loss prevention, faxing, and verification research.
- Contacted State and Federal Agencies to verify information and verified missing information on forms.
Education
Professional Development Certificate Program -
PRO Solutions Training
Associate of Science Degree - Healthcare Management
Ultimate Medical Academy
01-2019
Skills
- Accounting, Payroll, and Banking Systems
- Healthcare Law
- HIPAA Compliance
- Charting
- Filing
- Processing Co-Payments
- Human Resource Management
- Organizational Improvements
- Appointment Scheduling
- Insurance Billing Procedures
- CMS1450
- UB04
- CMS1500
- Healthcare Claim Cycle
- Insurance Verification
- Interpersonal Professional Communications
- Business Office Operations
- Medical Office Procedures
- Medical Practice Management Systems
- Practice Structure
- Leadership & Management
- Medical Terminology
- Anatomy & Physiology
Certification
Pediatric First Aid / CPR.
Timeline
Assistant Manager / Customer Service
The Hot Plate Café
02.2019 - Current
Lead Cashier / Customer Service
Bath and Body Works
07.2018 - 06.2019
Student Shadow
Florence School District 1
11.2014 - 11.2018
Customer Service Representative
ADP Tax Credit Services
11.1998 - 02.2012
Associate of Science Degree - Healthcare Management
Ultimate Medical Academy
Professional Development Certificate Program -
PRO Solutions Training
Awards
Honors / Awards: Ultimate Medical Academy Dean’s List and Honor Roll.