Alnesia Dixon Edwards
221 Bandallon Pl,SC
Summary
Dynamic leader with a proven track record at Copart, enhancing team collaboration and client satisfaction. Excelled in roles requiring problem resolution and computer skills, notably improving loan approval turnaround times and negotiating repayment solutions. Achieved significant sales targets, demonstrating a blend of exceptional customer service and office administration capabilities.
Overview
5
5
years of professional experience
Work History
Team Leader
Copart
10.2021 - 08.2024
- Promoted teamwork and collaboration by actively participating in regular staff meetings, sharing insights, and supporting colleagues with their workloads.
- Served as a liaison between management and staff, effectively communicating updates on company policies and procedures.
- Managed escalated customer issues, ensuring swift resolution and maintaining positive relationships with clients.
- Conducted regular performance evaluations, setting clear expectations and providing constructive feedback to support professional growth.
- Provided backup to workers to step in to assist with various tasks whenever employee was absent or at lunch.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
Loss Mitigation Specialist
American Credit Acceptance
10.2020 - 09.2021
- Remained updated with latest information related to mortgage products and services being offered.
- Prevented unnecessary foreclosures by effectively communicating available options to borrowers and guiding them through the loss mitigation process.
- Conducted comprehensive loan reviews, identifying opportunities for modifications and alternative repayment plans.
- Managed a high-volume caseload of at-risk borrowers, successfully negotiating mutually beneficial repayment solutions.
Loan Specialist
SITEL Worldwide
07.2019 - 01.2021
- Reduced turnaround time for loan approvals by efficiently managing workload and prioritizing tasks.
- Enhanced customer satisfaction levels with clear communication and timely follow-ups on loan applications.
- Consistently met or exceeded monthly sales targets, contributing significantly to the department''s success.
- Resolved complex issues related to existing loans, effectively retaining clients while addressing concerns promptly.
Education
Associate of Applied Science - Business Management
Spartanburg Community College
Spartanburg, SC05-2022
Skills
- Customer service
- Problem resolution
- Computer skills
- Office administration
Timeline
Team Leader
Copart
10.2021 - 08.2024
Loss Mitigation Specialist
American Credit Acceptance
10.2020 - 09.2021
Loan Specialist
SITEL Worldwide
07.2019 - 01.2021
Associate of Applied Science - Business Management
Spartanburg Community College