Karla Flores-Burgos
Rockville,UT
Summary
Seasoned professional in general and operations management with comprehensive experience leading teams, optimizing processes, and implementing cost-effective strategies. Skilled in strategic planning, staff development, and operational efficiency, consistently improving workflow and reducing costs. Proven track record of enhancing overall business performance through effective leadership and innovative problem-solving.
Overview
23
23
years of professional experience
Work History
General Manager
Guardians Complete Landcare
Darnestown, MD
02.2020 - Current
- Identified potential clients, built relationships, and negotiated contracts.
- Maintained a database of existing customers and prospective leads.
- Conducted research on industry trends, competitor activities, and customer needs.
- Drafted proposals for prospects in response to their requests for information.
- Analyzed customer feedback to identify areas for improvement in products and services offered.
- Monitored competitors' activities, prices, products, services., in order to stay ahead of the competition.
- Managed all aspects of client accounts including contract negotiations, project planning, budgeting, invoicing and payment processing.
- Maintained open and ongoing communication with clients to meet needs and expectations.
- Established new customer accounts using negotiation and sales closing abilities.
- Oversaw the development of business proposals and bids for new projects or contracts.
- Optimized operational processes to improve efficiency and effectiveness in business development activities.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Ensured compliance with local health department regulations regarding food safety standards.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Supervised employees through planning, assignments, and direction.
- Tracked monthly sales to generate reports for business development planning.
- Administered employee discipline through verbal and written warnings.
- Guided management and supervisory staff to promote smooth operations.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Prepared staff work schedules and assigned team members to specific duties.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Implemented campaigns and promotions to help with developing goods and services.
Business Development Manager
Kiparoo Farm Studio
Jefferson, MD
04.2012 - 01.2020
- Conducted market research to identify potential clients and industry trends.
- Created presentations to communicate product features, benefits, and pricing models to prospective customers.
- Developed customer outreach programs to maintain existing accounts.
- Monitored industry news and developments to stay abreast of current trends.
- Provided input on promotional materials including brochures, flyers, web content.
- Maintained an up-to-date database of contacts for potential customers.
- Identified areas where products or services could be improved upon or enhanced.
- Analyzed customer feedback data to determine areas of improvement within the organization.
- Developed and delivered progress reports, proposals, required documentation and presentations using Microsoft Office.
- Designed marketing campaigns, seminars, direct mail and email campaigns for target markets.
- Developed and implemented strategic business plans to achieve revenue growth targets.
- Monitored competitor activity and market trends to maintain a competitive edge.
- Oversaw the development of new products or services to meet market demand.
- Listened to customer needs to identify and recommend best products and services.
- Greeted and assisted customers to foster positive experiences.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
- Replenished and arranged items to maintain appearance.
- Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
- Operated register, handled cash and processed credit card transactions.
- Posed as models for advertising, artistic creation and display of goods.
- Reset store displays for special events and seasonal merchandise changes.
Owner
Self Employed Services
Rockville, MD
05.2002 - 03.2012
- Translated a variety of documents from English to Spanish, including legal contracts and medical records.
- Proofread translated documents for accuracy and completeness.
- Developed detailed glossaries and terminology databases.
- Worked with linguists to ensure that translations were accurate and culturally appropriate.
- Conducted research to ensure accuracy in translations.
- Provided interpretation services during meetings and conferences.
- Assisted non-English speaking clients with communication issues.
- Advised clients on cultural differences between countries or regions.
- Reviewed source documents prior to translation to ensure clarity and understanding of the content.
- Edited existing translations for grammar, spelling, punctuation, syntax, and style errors.
- Maintained up-to-date knowledge of industry trends and developments related to translation services.
- Interpreted verbal conversations in real time into another language.
- Translated client documents between languages.
- Delivered translation services to clients.
- Facilitated communication for people with limited language proficiency.
- Proofread, edited and revised translated documents.
- Identified and resolved conflicts in translation or interpretation of words or concepts.
- Provided appropriate contextual information to increase clients understanding of translations.
- Translated spoken words simultaneously orally or using hand signs, maintaining message content and style.
- Read legal documents, scientific articles or news reports and rewrote into specified language.
- Compiled background information on content and context of translations for intended audience.
- Translated software technical manuals to another language and culture.
- Adhered to ethical codes protecting information confidentiality.
- Adjusted translations to students' cognitive level and collaborated with other educational team members as necessary.
Education
Some College (No Degree) - Civil Engineering
University of San Andres
BoliviaSkills
- Advertising and marketing
- Sales
- Branding
- Staff management
- Sales expertise
- Time and resource optimization
- Strategy
- Communication skills
- Customer retention
- Staff training
- Exceptional interpersonal communication
- Team player
- Customer relations
- Team training and development
- Cross-cultural communications
- Staff development
Affiliations
- Garden design
- Community oriented volunteer translator
- Youth group activities organizer
- Elderly care volunteering
Languages
Spanish
Professional
Accomplishments
- Creation and management of website
- Reorganization and creation of business operations procedures
References
References available upon request.
Timeline
General Manager
Guardians Complete Landcare
02.2020 - Current
Business Development Manager
Kiparoo Farm Studio
04.2012 - 01.2020
Owner
Self Employed Services
05.2002 - 03.2012
Some College (No Degree) - Civil Engineering
University of San Andres
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