PRAIRIE TODD
Summary
Results-driven professional with exceptional communication, interpersonal, and organizational skills. Dedicated to surpassing expectations, demonstrating reliability and a strong work ethic. Able to quickly adapt to new tasks and environments. Proven expertise in ensuring efficient and accurate registration processes, with a track record of reliability and flexibility in meeting changing needs. Committed to fostering team collaboration and achieving outstanding results. Proficient in data entry, customer service, and problem-solving, while consistently maintaining a high standard of work.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Registration Specialist
Kansas Surgery and Recovery Center
08.2022 - Current
- Full time employee; 40-50 hours/week
- Streamlined front desk operations for increased efficiency by effectively managing phone calls promptly and professionally, registering patients, and collect co-payments while provided exceptional customer service.
- Managed high-volume workloads while managing numerous tasks simultaneously consistently meeting deadlines.
- Assembled, updated and filed medical record charts to include physician orders, patient demographics and lab work, while maintaining a high level of confidentiality adhering to HIPAA regulations.
- Maintained a comprehensive understanding of medical terminology, insurance regulations, and hospital policies to effectively assist patients during the registration process.
- Served as a point of contact for other departments requiring access or updates to patient information, fostering efficient inter-departmental collaboration.
- Assisted in training new Registration Specialists, sharing best practices and helping them become proficient in their roles.
Custodian
BuzzClean
01.2022 - 09.2022
- Part time employee; 30 hours/week
- Demonstrated ability to perform detailed cleaning tasks in a timely and efficient manner
- Assisted in inventory management to ensure adequate supplies were always available for custodial needs.
- Collaborated with other custodial staff to complete larger projects efficiently and effectively.
- Streamlined communication with management regarding maintenance needs, leading to quicker resolution times.
Child Care Supervisor
Pathway Church
11.2018 - 05.2019
- Part time employee; 20 hours/week
- Provided mentorship and coaching support for new employees regarding job duties or program expectations
- Organized daily schedules for programs including meals, nap times, outdoor playtime and educational activities
- Streamlined daily operations by creating efficient scheduling practices for staff responsibilities and child-to-caregiver ratios.
- Provided exceptional customer service when addressing parental inquiries or concerns regarding their child''s experience at the center.
Hair Stylist
a La Spa
03.2003 - 12.2009
- Self Employed; 60 hours/week
- Built strong relationships with customers by providing personalized advice based on their individual needs
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
Customer Service Call Center Representative
Spiegel Catalogue
05.2001 - 06.2003
- Full time employee; 40 hours/week
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Handled escalated calls professionally while maintaining composure under pressure from distressed or dissatisfied customers
- Demonstrated ability to prioritize tasks and manage time effectively
- Maintained up-to-date knowledge of company products and services
Customer Service Call Center
Southwestern Bell Telephone
09.1999 - 04.2001
- Full time employee; 40-50 hours/week
- Demonstrated proficiency in providing excellent customer service, resolving customer inquiries and complaints, and maintaining a professional demeanor
- Improved call center functionality and service capacity by promptly resolving customer complaints
- Continuously improved technical knowledge related to products and services provided by the organization
Education
Liberal Arts -
Butler County Community College
Andover, KSCosmetology -
Xenon International School of Hair Design
Wichita, KS01.2003
Skills
- Healthcare experience
- Admission support
- Patient registration
- Insurance verification
- Maintaining documents and records
- Medical terminology
- HIPAA compliance
- Patient rapport
- Organization
- Teamwork and collaboration
- Interpersonal and written communication
- Multitasking and prioritization
Certification
Cosmetology
Timeline
Registration Specialist
Kansas Surgery and Recovery Center
08.2022 - Current
Custodian
BuzzClean
01.2022 - 09.2022
Child Care Supervisor
Pathway Church
11.2018 - 05.2019
Hair Stylist
a La Spa
03.2003 - 12.2009
Customer Service Call Center Representative
Spiegel Catalogue
05.2001 - 06.2003
Customer Service Call Center
Southwestern Bell Telephone
09.1999 - 04.2001
Cosmetology -
Xenon International School of Hair Design
Liberal Arts -
Butler County Community College
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