Clarissa VanRoss
Oklahoma City
Summary
Adept at navigating high-stress customer service scenarios, I enhanced loyalty and satisfaction at Costco through empathetic conflict resolution and critical thinking. As a Manager at Sonic, I spearheaded recruitment and training programs, boosting team productivity. My expertise includes Microsoft Excel and active listening, ensuring operational excellence and superior customer relations.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Costco
08.2023 - 11.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Addressed customer inquiries regarding products and services.
Janitorial Lead
Theo Janitorial
01.2021 - 01.2023
- Improved facility cleanliness by developing and implementing effective janitorial procedures.
- Increased customer satisfaction with consistently thorough attention to detail in all assigned areas.
- Ensured prompt response to emergency situations, minimizing downtime and potential hazards.
- Streamlined inventory management with systematic organization of cleaning supplies and equipment.
Team Leader
Sodexo Food Service
09.2021 - 11.2022
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Customer Service Representative
All Around Business Development
01.2019 - 02.2020
- Handle 80+ combined inbound and outbound per day
- Answer questions from providers and members about benefits and eligibility for dental insurance
- Escalate calls to the necessary department
- Address patient requests and needs in a professional manner
- Collect and maintain patient health, demographic, insurance and financial information
- Document notes each call
- Activity monitoring schedule to ensure providers meet daily goals
- Process incoming payments, follow up with patient request
- Handle insurance verification and eligibility checks
Customer Service Representative
Liberty Dental
01.2018 - 01.2019
- Handle 80+ call inbound and outbound
- Collect and maintain patient health, demographic, insurance and financial info
- Document notes each call
- Activity monitoring schedule to ensure providers meet daily goals
- Process incoming payments, follow up with patient request
- Handle insurance verification
Manager
Sonic
04.2012 - 12.2017
- Coordinated recruitment efforts to attract top talent.
- Managed budgets for various departmental initiatives.
- Streamlined communication processes to foster transparency among departments.
- Conducted performance evaluations to identify areas for employee growth.
- Implemented training programs for enhanced employee skills.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
Education
Medical Tech -
Francis Tuttle Technology Center
Oklahoma City, OKHigh School Diploma -
US Grant
Oklahoma City, OK05.2007
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Call center experience
- Computer proficiency
- Microsoft Excel
- Payment processing
- Customer satisfaction measurement
- Call center operations
Timeline
Customer Service Representative
Costco
08.2023 - 11.2024
Team Leader
Sodexo Food Service
09.2021 - 11.2022
Janitorial Lead
Theo Janitorial
01.2021 - 01.2023
Customer Service Representative
All Around Business Development
01.2019 - 02.2020
Customer Service Representative
Liberty Dental
01.2018 - 01.2019
Manager
Sonic
04.2012 - 12.2017
Medical Tech -
Francis Tuttle Technology Center
High School Diploma -
US Grant
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