Cassietta Jefferson
Las Vegas,NV
Summary
Experienced leader with versatile skills in project management, problem-solving, and collaboration. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability, collaborative approach and commitment to excellence.
Overview
10
10
years of professional experience
Work History
Clinical Administrative Support
Optum Healthcare
05.2022 - Current
- Onboarded and trained new Care Coordinators to ensure effective integration into roles.
- Management of corporate training class sizes of up to 20 adult learners.
- Served as subject matter expert in scheduling platform and Power BI reporting system.
- Reviewed reports for quality metrics, ensuring alignment with performance standards.
- Provided feedback to market leadership regarding best practices and standardization observations.
- Coached Care Coordinators regularly, delivering constructive feedback to boost effectiveness and enhance role understanding.
- Assisted in development, documentation, and implementation of departmental policies and procedures.
- Maintained relationships with market leadership to coordinate care and clarify departmental practices.
Medical Appointment Clerk
Signature Performance / Mike O'Callaghan Federal Hospital
01.2016 - 08.2018
- Scheduled patient appointments in accordance with Air Force regulations and clinic guidelines.
- Communicated military hospital processes, policies, and procedures effectively.
- Verified eligibility and benefits for Tricare and other health insurance programs.
- Registered patients in Composite Health Care System to ensure accurate data collection.
- Demonstrated adaptability by quickly learning new software systems for electronic health record management purposes.
- Collaborated with medical staff to address any schedule conflicts or changes, ensuring minimal disruption to patient care.
- Managed 100+ phone calls daily offering office information, answering questions, and directing calls to staff.
Patient Care Coordinator
Innovative Healthcare Delivery
01.2015 - 01.2016
- Communicated discharge instructions and available community resources to enhance patient understanding.
- Conducted patient education and verified insurance benefits for eligibility.
- Developed relationships with community organizations to keep abreast of available social services.
- Coordinated transportation logistics for medical appointments to improve access.
- Summarized aftercare plans to evaluate program effectiveness and satisfaction.
- Managed sensitive patient information in compliance with HIPAA regulations, ensuring confidentiality.
- Delivered exceptional customer service by addressing patient concerns and inquiries.
Education
Executive Master of Healthcare Administration - School of Public Health
University of Nevada Las Vegas
Las Vegas, NV05.2021
Bachelor of Science -
Wayland Baptist University
San Antonio, TX09.2012
Skills
- Friendly, positive attitude
- Problem resolution
- Excellent communication
- Attention to detail
- Critical thinking
- Quality Assurance
- Process Improvement
- Teamwork and collaboration
Affiliations
- Delta Sigma Theta Sorority, Inc.
- Active Member, Las Vegas Alumnae Chapter
- Chair, Arts and Letters Committee
- 2018 to Present
Timeline
Clinical Administrative Support
Optum Healthcare
05.2022 - Current
Medical Appointment Clerk
Signature Performance / Mike O'Callaghan Federal Hospital
01.2016 - 08.2018
Patient Care Coordinator
Innovative Healthcare Delivery
01.2015 - 01.2016
Executive Master of Healthcare Administration - School of Public Health
University of Nevada Las Vegas
Bachelor of Science -
Wayland Baptist University
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