Karen Onderko
Ashburn,VA
Summary
Dynamic, motivated Manager of Operations, Professional with extensive experience in highly competitive Transportation/Travel and Tourism environments. Proficient at managing key accounts, maintaining continuous client communications, and ensuring outstanding customer service.
Overview
36
36
years of professional experience
Work History
Regional Manager IAD/Mid Atlantic
CommutAir DBA United Express
North Olmsted, OH
04.2017 - Current
- Manages personnel issues and implemented corrective actions.
- Oversee flight operations for 20 locations over Mid-Atlantic area for United Express including Washington Dulles.
- Ensuring all are updated on Transportation Security Administration (TSA) and Federal Aviation Administration (FAA) revisions.
- Performing on-site station visits and audits.
- Coordinated with airport management, cabin and cockpit crew and aircraft maintenance team to make sure all the points are covered for a smooth departure.
- Station signatory for badges and parking passes.
- Established and maintained operational standards for all locations.
Regional Manager Midwest/West/Newark/Philadelphia/Pittsburgh
Republic Airways Holdings Inc
Indianapolis, IN
04.2003 - 03.2017
- Oversee flights operations in thirty-one (31) cities in my region operating in partnership with United, Delta, and American Airlines.
- Conduct daily interface with over fifty Station Managers across supervised territory.
- Respond to all irregular operations and emergency scenarios and report to leadership.
- Perform on-site station audits involving all records, employee compliance, status of aircraft appearance, and regulatory safety and compliance adherence.
- Attend Airport Managers Meeting throughout territories and monthly meetings.
Customer Service Agent/Flight Attendant
TWA/American Airlines
St Louis, MO
11.1985 - 03.2003
- Managed multiple gates and agents to run the organization effectively and efficiently.
- Vital Role within the security program; insure compliance with all Federal Aviation Regulations.
- Assist Customers with interaction among various agencies, including: Customs, Immigration, Agriculture.
- Problem Solving and quickly diffused escalated situation between multiple departments and customers.
- Worked as a flight attendant for 7 yrs on MD80,747 and L1011.
- Traveling and pursuing a dream as a flight attendant.
- Serving customers needs
Education
Airline/Hotel/Motel School - Airline industry
Southeatern Academy
Kissimmee, FL1985
Associate of Arts - Business
Southwestern Illinois College
Belleville, IL1984
Skills
- Operations Management
- Key Relationship Building
- OSHA
- Regulatory compliance
- Safety
- Liaison Skills
- Security Inspections
- DOT
- TSA
- Team leadership
- Self-motivated
- Staff recruiting
Accomplishments
- Served as primary point person for all operational issues.
- Promoted to Red Coat Supervisor for Customer Service.
- Awards for outstanding performance.
- IAD Business Partners Recognition-Core4 Value-Caring
Timeline
Regional Manager IAD/Mid Atlantic
CommutAir DBA United Express
04.2017 - Current
Regional Manager Midwest/West/Newark/Philadelphia/Pittsburgh
Republic Airways Holdings Inc
04.2003 - 03.2017
Customer Service Agent/Flight Attendant
TWA/American Airlines
11.1985 - 03.2003
Airline/Hotel/Motel School - Airline industry
Southeatern Academy
Associate of Arts - Business
Southwestern Illinois College
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