Summary
Overview
Work History
Skills
Languages
Timeline

Priscilla perez

Sunland,NM

Summary

Proven leader with extensive experience at Gold Star Finance, adept in customer service and team leadership. Excelled in enhancing employee skills and customer loyalty through effective decision-making and time management. Achieved significant improvements in productivity and service quality, demonstrating a strong ability to manage high-stress situations and resolve conflicts with empathy.

Overview

6
6
years of professional experience

Work History

Manager

Gold Star Finance
05.2024 - 01.2025


  • Managed budgets for various departmental initiatives.
  • Coordinated recruitment efforts to attract top talent.
  • Implemented training programs for enhanced employee skills.
  • Managed and motivated employees to be productive and engaged in work.

Customer Service Representative

Expeditors
11.2023 - 01.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Assistant Manager

Security Finance, Financial Services
08.2022 - 05.2023


  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Caregiver

Addus Home Health Care
05.2019 - 11.2022
  • Implemented individualized care plans to meet specific needs of clients.
  • Coordinated transportation and errands to support client independence and mobility.
  • Delivered personal care services, promoting dignity and respect for individuals.
  • Provided companionship and emotional support by engaging in meaningful conversations and activities.
  • Assisted clients with activities of daily living, promoting independence and quality of life.

Cashier Team Lead

Sunland Park Race Track Casino
09.2018 - 05.2019
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making

Languages

English
Native or Bilingual

Timeline

Manager - Gold Star Finance
05.2024 - 01.2025
Customer Service Representative - Expeditors
11.2023 - 01.2024
Assistant Manager - Security Finance, Financial Services
08.2022 - 05.2023
Caregiver - Addus Home Health Care
05.2019 - 11.2022
Cashier Team Lead - Sunland Park Race Track Casino
09.2018 - 05.2019

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Priscilla perez