Emma Stackhouse
Philadelphia,Pennsylvania
Summary
Dedicated Front End Supervisor with over three years of experience within retail stores, seeking a position that upholds the value of prioritized customer satisfaction and happiness. Most recent place of employment began with an entry-level cashier position and provided various promotions up to the position of Front End Supervisor over the span of less than two years. Learned and upheld positions of cashier, self-scan attendant, customer service associate, and bookkeeper, all of which were used in the supervision and running of the front end, along with experience in the HR department. Proven ability to handle many responsibilities and tasks with the promise of eagerness to learn and succeed within the position.
Overview
4
4
years of professional experience
Work History
Front End Supervisor, Bookkeeper, Customer Service
ShopRite Of Morrell Plaza
05.2021 - Current
- Enhanced customer satisfaction by effectively managing front-end operations and addressing customer concerns promptly.
- Streamlined checkout processes for increased efficiency, resulting in shorter wait times for customers.
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Implemented improved cash handling procedures, reducing discrepancies and ensuring accurate financial records.
- Worked as an assistant to the HR representative for four months, handling orientations, completing paperwork, handling employees' files, creating employee profiles and editing them in the online system, and providing support to both the department and the store's employees before the promotion to Front End Supervisor.
- Maintained knowledge of all responsibilities and tasks to be completed throughout the front end and ensured their completion in an efficient and timely manner, including all of the registers, self-scan machines, the customer service counter, and the bookkeeping office.
- Oversaw timing of breaks, shifts, and enforcement of policies for both customers and employees.
Retail Sales Associate
Spirit Halloween
08.2020 - 11.2020
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Conducted sales through proper use of the register and gained support and contribution through means of donations to the company's charity.
Education
High School Diploma -
New Foundations Charter High School
Philadelphia, PABachelor of Science - Secondary English Eductation
Temple University
Philadelphia, PA12.2025
Skills
- Leadership
- Cash counting
- Complaint resolution
- Customer service
- Opening and closing procedures
- Team supervision
- Problem-solving skills
- Verbal communication
- Time management
- Resourcefulness
Timeline
Front End Supervisor, Bookkeeper, Customer Service
ShopRite Of Morrell Plaza
05.2021 - Current
Retail Sales Associate
Spirit Halloween
08.2020 - 11.2020
High School Diploma -
New Foundations Charter High School
Bachelor of Science - Secondary English Eductation
Temple University
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