ALLISON DANIELS
Arlington,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Rooms Coordinator
Grand Hyatt DFW
DFW Airport, TX
12.2023 - Current
- Provided customer service regarding inquiries about accommodations, reservations, and other related services.
- Researched new technologies or methods to improve efficiency in the department.
- Communicated regularly with other departments such as housekeeping, maintenance, and security regarding guest requests or concerns.
- Worked closely with sales team members to coordinate special offers or discounts for potential customers.
- Assisted with front desk operations during busy seasons including check-ins, check-outs, reservations and payment collections.
- Oversaw day-to-day operations of front desk, housekeeping and concierge services.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Delegated work to staff, setting priorities and goals.
GPGS PBX Specialist
Hyatt
Omaha, NE
04.2023 - 09.2023
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships
- Answered, screened and processed high volume of calls daily with call management system and web-based communications
- Assisted customers with inquiries and transactions to meet productivity goals and achieve profit growth
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks
- Experience with systems Opera, Colleague Advantage, and Reserve
Night Auditor, Guest Service Agent
Hyatt Place Dewey Beach
Dewey Beach, DE
03.2022 - 04.2023
- Balance revenue and settle accounts nightly, maintain files, and reset the system for the next day of operations
- Directed and trained new staff on procedures, service standards and productivity strategies and provided assistance and mentoring
- Understand basic principles of auditing, balancing, and closing out accounts
- Performing Guest Service Agent tasks and duties
- Experience with using Opera, Colleague Advantage, and Reserve
- Audited and balanced cash and credit transactions daily and reset register for next day's operations
- Maintained cleanliness of bathrooms, lobby and front desk
- Assessed checklist on daily basis and planned shift accordingly.
Assistant, Administrative Specialist
Delaware Technical Community College
Georgetown, DE
09.2017 - 12.2022
- Secures event venue
- Ensures supply of events merchandise
- Prepares financial report on events with the event coordinator
- Establishing and maintaining relationships with vendors and venues
- Planning event details and aspects, including seating, dining and guests
- Creating reliable financial reports and collecting payments on time
- Remaining under budget with all costs
- Checked stock to determine inventory levels and maintain office supply products
- Served as contact person and source of information to maintain good communication with clients
- Answered incoming calls and recorded accurate messages
- Prepared correspondence, reports and other documents in final formats with correct punctuation, capitalization, grammar and spelling
- Instituted new employee training procedures to reduce onboarding process time length.
Hostess
Lupo
Rehoboth Beach, DE
03.2017 - 04.2022
- Greeting guests as they enter, and putting them on a waiting list as necessary
- Providing guests with menus and answering any initial questions
- Seating guests at tables or in waiting areas
- Assigning guests to tables they prefer, while keeping table rotation in mind so that servers receive the right number of customers
- Engaging with guests to ensure they're happy with food and service
- Responding to complaints and helping to resolve them
- Answering phone calls, taking reservations and answering questions
- A knowledge of the menu
- Helping out with other positions in the restaurant as needed
- Providing great customer service.
Education
High School Diploma -
Cape Henlopen High School
06.2017
Skills
- Microsoft Office
- Opera
- Reserve
- Envision
- Hospitality
- Employee Training
- Adaptability
- Technical Writing
- Supervising
- Accounting
- Organizing
- Project Management
- Scheduling
Timeline
Rooms Coordinator
Grand Hyatt DFW
12.2023 - Current
GPGS PBX Specialist
Hyatt
04.2023 - 09.2023
Night Auditor, Guest Service Agent
Hyatt Place Dewey Beach
03.2022 - 04.2023
Assistant, Administrative Specialist
Delaware Technical Community College
09.2017 - 12.2022
Hostess
Lupo
03.2017 - 04.2022
High School Diploma -
Cape Henlopen High School