STEPHANIE ERIN HAYES

Work History

Tavares Chamber Of Commerce

07.2022 - Current

Led organizational strategy to enhance operational efficiency and drive mission alignment.
Developed and implemented policies that improved program effectiveness and stakeholder engagement.
Oversaw budgeting and financial management to ensure sustainable resource allocation.
Fostered partnerships with community organizations to expand outreach and service delivery.
Directed team initiatives, mentoring staff to promote professional development and collaboration.
Facilitated board meetings, presenting data-driven insights for informed governance decisions.
Advocated for organizational growth through innovative program development and evaluation strategies.
Oversaw financial management, ensuring fiscal responsibility and long-term sustainability for the organization.
Forge strong relationships with board members, providing regular updates on organizational progress and soliciting their expertise when needed.
Used QuickBooks to manage bookkeeping and payroll for.
Conducted performance management reviews, ensuring alignment with organizational goals and individual development plans.
Mentored junior HR staff, fostering professional growth and enhancing team capabilities in human resources practices.
Managed conflict resolution processes, promoting a positive workplace culture and employee satisfaction.

CJ's Seafood Company

05.2018 - 01.2020

Developed and implemented policies and procedures to streamline operations
Oversaw and coordinated daily business activities to ensure efficiency
Supervised, trained, and motivated staff to maintain high performance
Managed operational costs and maintained accurate financial records
Ensured exceptional customer service and resolved any service-related concerns
Improved administrative workflows and internal processes
Recruited, hired, and trained new employees
Assisted staff with day-to-day operations including food service, bartending, and front-of-house support
Managed weekly wine and liquor inventory and placed all orders
Handled opening and closing procedures for the restaurant
Regularly engaged with customers to gather feedback and enhance service
Maintained full shift coverage and managed employee schedules
Implemented the Clover POS system and provided training for all staff members.

Lake Square Mall

01.2014 - 03.2018

Collaborated with cross-functional teams to improve product positioning and messaging.
Developed and executed targeted marketing campaigns to enhance brand visibility.
Utilized CRM systems to track customer interactions and streamline communication efforts.
Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
Managed social media accounts for optimal audience engagement and increased online presence.
Analyzed market trends to identify new opportunities, adjusting marketing plans accordingly for maximum effectiveness.
Managed budgets, allocating funds strategically towards high-impact initiatives that supported overall business goals.
Managed social media accounts, engaging with followers and creating loyal brand community.
Oversaw budget allocation for marketing initiatives, ensuring cost-effective spending and financial accountability.
Created and managed social media campaigns to increase brand engagement.
Oversaw preparation of marketing copy, images, videos, emails, and other collateral.

Viaport Florida (Lake Square Mall, Simon Properties)

01.2014 - 03.2018

Led development and execution of marketing strategy for all company initiatives.
Managed all social media platforms and boosted brand reputation using geo-targeting and geofencing tactics.
Coordinated internal and public events including birthday parties, corporate events, and promotions.
Collaborated with the sales team to produce marketing collateral and drive leads.
Oversaw marketing budget, campaigns, digital content, and PR efforts.
Directed a team in achieving branding and outreach goals, increasing event revenue significantly.
Managed social media platforms, increasing engagement through tailored content strategies.
Coordinated email marketing initiatives, optimizing open rates and conversions.
Negotiated with vendors and service providers, securing favorable terms and supporting budget objectives.
Executed email marketing campaigns to nurture leads and convert prospects into customers.

Phillips Toyota

07.2012 - 01.2014

Provided excellent customer service experience to all customers; took thorough messages as it related to the callers and their inquiries.
Provided basic information to callers that had general inquiries, placed follow up calls for service and sales functions, and assisted management with various clerical duties.
Assisted with filing duties and other administrative tasks as needed.
Verified all cash, checks, and credit card payments on hand at end of every shift.
Communicated any discrepancies in the totals to the appropriate unit. Verified parts and service invoices to batch posting report and account for all invoices closed from the previous day.

Via Entertainment (Lake Square Mall)

12.2007 - 07.2012

Developed and implemented brand strategy.
Developed the marketing strategy for new and existing products
Oversaw all implementation of the marketing strategy - including campaigns, events, digital marketing, and PR.
Worked closely with the company’s sales team; enabling them to meet their commercial objectives by providing them with appropriate tools, materials and presentations
Guided the day-to-day activities of the marketing team.
Ensuring that the marketing team implements the marketing objectives.
Work closely with product management team to define marketing materials and programs.
Manage social media presence and direct programs to improve social media reputation and recognition.
Delivered marketing and communication strategies for the company.
Produced all ideas for all corporate parties, birthday parties and promotional events and organized them efficiently, which in turn created a vast majority of the revenue within the company
Ran all areas of social media and public relations within the company including Geo Targeting and Geo Fencing
Viaport Florida (Same Company)