Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Websites
References
Timeline
Generic
Richard Scott shupe

Richard Scott shupe

1948 Primrose Ln Orrville,OH

Summary

Proven track record in inventory management and exceptional professionalism, honed across roles from Lot Manager at Ganley Ford to Service Advisor. Skilled in online sales photography and customer service, I've significantly enhanced inventory accuracy and customer satisfaction. Leveraging reliability and sales expertise, I consistently exceed targets, making a tangible impact on operational efficiency and profitability.

Overview

42
42
years of professional experience

Work History

Lot Manager

Ganley Ford
Barberton, OH
11.2003 - Current
  • Maintained cleanliness of the vehicle lot by scheduling regular maintenance services such as pressure washing and painting.
  • Coordinated with sales staff to ensure smooth delivery of vehicles to customers on time.
  • Established strong relationships with car dealerships to source additional cars for resale at competitive prices.
  • Assisted in setting up display areas within the lot according to the latest trends in the automotive industry.
  • Reviewed inspection reports submitted by technicians before releasing a vehicle into the market.
  • Arranged vehicles around the lot as directed, and filled new and pre-owned vehicles to the proper fuel level, implementing company cleanliness and signage standards.
  • Maintained display vehicles and inventory in the condition recorded upon arrival at the premises, closing windows, locking doors, and installing floor mats to minimize wear and tear on the vehicles in the lot.
  • I took and uploaded photos of repossessed vehicles that won at auction, purchased from private parties, and acquired new ones from manufacturers.
  • Maintained display vehicles and inventory in condition recorded upon arrival at premises, closing windows, locking doors and installing floor mats to minimize wear and tear to vehicles on lot.

Customer Service Representative

Best Buy
Wooster, OH
01.2012 - 01.2013
  • Greeted customers and provided exceptional customer service.
  • Assisted customers with product selection, sizing, and styling.
  • Provided accurate information about products, prices, and services.
  • Assisted customers with product selection, ordering, billing, returns, exchanges, and technical support.
  • Processed transactions using a point-of-sale system.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Upsold additional items based on customer interests and needs.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Engaged customers in friendly, professional dialogue to determine needs.

Deli Clerk

Walmart
Wooster, OH
01.2011 - 01.2012
  • Greeted customers in a friendly and professional manner.
  • Maintained cleanliness of the deli area and equipment.
  • Prepared all food orders according to customer specifications.
  • Stocked shelves with fresh items daily.
  • Assisted customers with selecting products from the deli case or menu board.
  • Operated cash register accurately and efficiently for customer transactions.
  • Provided accurate pricing information when customers requested it.
  • Offered suggestions for additional items that would complement customer's order selections.
  • Sanitized and kept work areas tidy by cleaning surfaces, equipment, and floors, removing trash, and maintaining machinery.
  • Updated food displays, cases, and other customer-facing areas to increase sales of special items.
  • Informed customers of deli specials to increase profits.

Customer Service Representative

Target
North Canton, OH
08.2010 - 01.2011
  • I greeted customers upon entering the store and assisted them in locating their desired items.
  • Assisted with stocking shelves, organizing merchandise, and maintaining the cleanliness of the sales floor.
  • Operated cash register to process customer purchases accurately and efficiently.
  • Maintained a friendly and professional demeanor while interacting with customers and colleagues alike.
  • Provided exemplary customer service at all times by being attentive, courteous, and helpful in responding to customer inquiries or requests.
  • Issued receipts, refunds, credits, or changes due to customers.
  • Stocked shelves with merchandise when needed.

Lot Supervisor

Autonation Ford
North Canton, OH
08.1995 - 04.2003
  • Cleaned and maintained new and pre-owned car inventory
  • Stocked supplies such as rags and cleaning solution
  • Processed vehicle exchanges, upgrades, and rentals
  • Distributed car keys to employees and customers
  • Monitored car lot inventory and secured new inventory for balanced model mixes to meet demand.
  • Filled vehicles with fuel to maintain gasoline levels
  • Maintained cleanliness of lot and building
  • Moved and relocated vehicles for smooth traffic flow throughout the facility.
  • Managed inventory control, ensuring accurate records of all vehicles on the lot at any given time.
  • It improved lot organization by efficiently allocating spaces and directing vehicle placement.
  • I communicated with management daily about lot conditions, vehicle statuses, and any relevant issues or concerns.
  • Provided exceptional service through excellent attention to detail in executing tasks related to vehicle readiness for delivery or test drives.
  • Coordinated with detailers to ensure vehicles were cleaned and prepared for customer pick-up, or showroom display.
  • Conducted regular inspections of a lot to assess cleanliness and organization, taking necessary actions to maintain high standards.
  • Kept facilities clean, neat, and organized to give areas a professional and fresh appeal.
  • Parked and retrieved vehicles to enhance the efficient use of parking space.
  • Sent cars to five detail locations, communicating with everyone.
  • Sent cars to the body shop and any other vendor.
  • Provided support for various duties including vacuuming interiors, cleaning windows, and applying tire shine when needed to meet demand or cover shifts for team members.
  • Evaluated vehicles' exteriors ahead of the car wash service to ascertain and relay all issues to customers.
  • He demonstrated excellent time management skills by effectively juggling multiple tasks during peak hours, and ensuring timely service for each customer.
  • Kept customer areas clean and tidy to maintain professional, hygienic standards.
  • Applied waxes and protective treatments to vehicles for high-quality finishes.
  • Managed car wash supplies and materials inventories for timely reordering and replenishment.
  • Delivered high-quality car wash services using high-pressure washers, vacuums, and detailing tools.
  • Inspected vehicles and equipment for visible damage.
  • Performed detailed vacuuming of the interior and exterior of vehicles and equipment.
  • Applied wax and sealants to the exterior of vehicles and equipment.
  • Suggested add-on services that would be helpful to customers, and improve the bottom line.
  • Documented problems and corrective actions to maintain records.
  • Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
  • Followed up with customers to offer additional support and check resolution satisfaction.
  • Suggested additional services to customers to meet up-sell goals.
  • I communicated with coworkers and managers about completed duties.
  • Maintained a strong work ethic and punctuality, consistently arriving on time and prepared for each shift.
  • Assisted in event set-up and tear-down, ensuring timely execution and seamless transitions between events.
  • Completed sweeping, mopping, and window cleaning.
  • Contributed to successful special events by coordinating parking logistics and assisting guests as needed.
  • Enhanced customer satisfaction through prompt assistance, clear communication, and a professional demeanor.
  • Maintained a safe work environment by enforcing safety protocols, and addressing potential hazards promptly.
  • Collaborated with sales and service teams to ensure smooth operations, and increased overall efficiency.
  • Maintained a professional appearance and demeanor at all times, serving as a positive representation of the company to customers and visitors.
  • Supported sales efforts by maintaining an organized showroom area that showcased available inventory effectively.
  • Streamlined check-in and check-out process for vehicles, reducing wait times for customers.
  • Organized key management system for all vehicles on the premises.
  • Managed inventory control, ensuring accurate records of all vehicles on the lot at any given time.
  • Supported sales efforts by maintaining an organized showroom area that showcased available inventory effectively.
  • Developed strong relationships with local towing companies to facilitate timely vehicle transport when necessary.
  • Conducted regular inspections of the lot to assess cleanliness and organization, taking necessary actions to maintain high standards.

Lot Coordinator

Mullinax Ford
North Canton, OH
11.1992 - 10.1995
  • Cleaned and maintained new and pre-owned car inventory
  • Maintained cleanliness of lot and building
  • Processed vehicle exchanges, upgrades, and rentals
  • Stocked supplies such as rags and cleaning solution
  • Monitored car lot inventory and secured new inventory for balanced model mixes to meet demand
  • Washed, vacuumed, and removed stickers from vehicles for an ideal appearance.
  • Filled vehicles with fuel to maintain gasoline levels
  • Received and entered vehicle information into the computer system to update inventory.
  • Distributed car keys to employees and customers
  • Moved and relocated vehicles for smooth traffic flow throughout the facility.
  • Used strapping, bracing, and padding to prevent load shifting and damage.
  • Obtained insurance coverage to protect [Type]s from losses.
  • Responded politely to customer inquiries, and assisted each person with locating products that meet specific needs.
  • Polished and cleaned all glass with anacleaning solution resulting in spot-free surfaces
  • Cleaned microfibers by using special detergents and foams, without damaging the material.
  • Removed trash, debris, and dirt from the interior of the vehicle.
  • Used hoses for washing and rinsing vehicles, headlights, taillight, and brake lights, and dried floor mats
  • Inspected cars and read work orders to plan efficient detailing work.
  • Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
  • Monitored and secured lot, reporting suspicious activity to management for quick resolution.
  • Managed inventory effectively, ensuring a diverse selection of vehicles was available to meet customer needs.
  • Suggested add-on services that would be helpful to customers, and improve the bottom line.
  • Documented problems and corrective actions to maintain records.
  • Pleasantly greeted customers and asked open-ended questions to better determine needs.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
  • Maintained a clean and professional lot appearance, contributing to a positive customer experience.
  • Streamlined vehicle check-in process by implementing an organized system for processing paperwork upon arrival.
  • Contributed to overall dealership success by actively participating in team meetings, and offering valuable feedback on operational improvements.
  • Coordinated with the sales team to ensure the timely delivery of vehicles to customers, resulting in fewer delays.
  • Collaborated with the service department to schedule maintenance and repairs as needed, keeping vehicles in optimal condition for sale.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate vehicle information.
  • Conducted regular inspections of vehicles on the lot, identifying any potential issues or damages that needed attention.
  • Streamlined inventory management processes for increased efficiency in tracking and updating vehicle data.
  • Parked and retrieved vehicles to enhance the efficient use of parking space.
  • Followed safety protocols for personal, guest, and automobile safety.
  • Parked and retrieved cars according to customer needs.
  • Conducted regular spot checks to verify the appropriate and safe parking of all vehicles.
  • Kept facilities well-lit and marked to improve safety and navigation.
  • Built working relationships with clients to foster loyalty, and encourage repeat business.
  • Improved lot organization by implementing efficient space allocation strategies.
  • Assisted with the preparation of vehicles for sale, ensuring each unit met company standards before being displayed on the lot.
  • Managed incoming and outgoing vehicle shipments, verifying the accuracy of paperwork, and coordinating logistics as necessary.
  • Maintained a clean and professional lot appearance, contributing to a positive customer experience.
  • Streamlined vehicle check-in process by implementing an organized system for processing paperwork upon arrival.
  • Conducted regular inspections of vehicles on the lot, identifying any potential issues or damages that needed attention.

Lot Porter

Freed Ford of Wadsworth
Wadsworth, OH
04.1991 - 04.1992
  • Inspected vehicles for damage, completed paperwork, and reported any issues to the supervisor.
  • Maintained lot cleanliness by sweeping, picking up trash, and removing debris.
  • Organized car keys and kept them secure at all times.
  • Assisted in maintaining an accurate inventory of cars on the lot.
  • Ensured that vehicle information was updated in the system accurately.
  • Cleaned interiors of returned vehicles using appropriate cleaning supplies and equipment.
  • Performed inspections of incoming vehicles to ensure they met company standards before being placed on the lot for sale.
  • Responded quickly to customer requests for information regarding vehicles on the lot.
  • Coordinated with other departments within the dealership when necessary.
  • Managed assigned tasks efficiently while working under tight deadlines set by management.
  • Assisted customers by communicating and collaborating with teammates.
  • Removed trash from all rooms and placed garbage and recycling receptacles in approved areas for trash pickup.

Meat Department Clerk

Buehlers Food Market
Orrville, OH
01.1985 - 01.1991
  • .
  • Provided customer service and answered customer questions regarding the selection, quality, and pricing of meats.
  • Organized displays of fresh fruits and vegetables in the store.
  • Rotated produce items to ensure freshness.
  • Checked for quality, ripeness, and overall condition of products before stocking shelves.
  • Greeted customers in a friendly and professional manner.
  • Prepared all food orders according to customer specifications.
  • Stocked shelves with fresh items daily.
  • Rotated products on shelves to ensure freshness.
  • Assisted customers in selecting cuts of meat according to their needs.
  • Trimmed and prepared various cuts of meat for display cases or customer orders.
  • Weighed, packaged, priced, and labeled items for sale in the department.
  • Restocked shelves with merchandise from the back room storage area.
  • Operated pallet jacks and forklifts to move products throughout the warehouse.
  • Assisted customers with locating items in the store or on the sales floor.
  • Assisted customers with product selection, ordering, billing, returns, exchanges, and technical support.

Cook

McDonald's
Orrville, OH
01.1983 - 01.1985
  • Assisted customers with menu selections, answered questions about ingredients, and provided pricing information.
  • Operated cash register to process customer payments accurately and efficiently.
  • Prepared food items such as hamburgers, fries, sandwiches, and salads. According to restaurant standards.
  • Maintained cleanliness of the work area by sweeping floors, washing dishes, and utensils, wiping counters and tables, cleaning windows, and mirrors, and mopping floors.
  • Replenished beverages throughout the shift, ensuring availability at all times.
  • Provided quality customer service by adhering to company policies and procedures.
  • Followed health department regulations regarding food storage temperatures and sanitation guidelines.
  • Correctly bagged orders for take-out customers while maintaining speed and accuracy of order fulfillment processes.

Education

High School Diploma -

Orrville High School
Orrville, OH
06.1991

Some College (No Degree) - Business

Akron Wayne College
Orrville, OH

Skills

  • Inventory Management
  • Professionalism
  • Reliability
  • Online sales photography
  • Customer service
  • sales
  • Detailing
  • car appraising
  • car auction
  • pricing
  • cashier
  • Service Advisor

Accomplishments

  • Supervised a team of 5 staff members.,Achieved top sales in junior achievement,excellent customer skills
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.

Certified through ford stars for new and used car check end process also in charge of ford certified program

Additional Information

ive been in the car business over 20 years and have worked with numerous other car dealerships throughout my carer i recently took some time off to take care of my father who recently passed away

top sales junior achievement 3 years 1988 to 1991

took numerous course work through ford stars

www.linkedin.com/in/richard-scott-shupe-62259627

References

References available upon request.

Timeline

Customer Service Representative

Best Buy
01.2012 - 01.2013

Deli Clerk

Walmart
01.2011 - 01.2012

Customer Service Representative

Target
08.2010 - 01.2011

Lot Manager

Ganley Ford
11.2003 - Current

Lot Supervisor

Autonation Ford
08.1995 - 04.2003

Lot Coordinator

Mullinax Ford
11.1992 - 10.1995

Lot Porter

Freed Ford of Wadsworth
04.1991 - 04.1992

Meat Department Clerk

Buehlers Food Market
01.1985 - 01.1991

Cook

McDonald's
01.1983 - 01.1985

High School Diploma -

Orrville High School

Some College (No Degree) - Business

Akron Wayne College

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Richard Scott shupe