Alana Jones
Elkins Park,PA
Summary
Reliable employee seeking Benefits Analyst position. Offering excellent communication and good judgment.
Overview
21
21
years of professional experience
Work History
Associate Benefit Specialist
CBIZ
New York, Philadelphia, PA, NY
07.2017 - Current
- Multitasking associate benefit specialist looking to expand into a social media and/or brand ambassador position
- Willing to, Process HSA and flexible spending claims in accordance with IRS rules and regulations and also in accordance with the terms and conditions of the plan
- Handle participant inquiries regarding claims and HSA/flexible spending rules and regulations
- Audit payroll and participant records to assure proper administration of flexible spending accounts
- Set-up direct deposit accounts
- Attend client orientation and informative meetings regarding HSA and flexible spending processes and procedures
- Providing daily support for the administration of Qualified Retirement Plans
Workflow Specialist
AmeriHealth Administrators
Philadelphia, PA
07.2010 - 09.2016
- Evaluated current processes to develop improvement plans.
- Produced detailed and relevant reports for use in making business decisions.
- Compiled research data and gave professional presentations highlighting finds and recommended optimizations.
- Reviewed internal systems and organized training plans to address areas in need of improvement.
- Evaluated diverse organizational systems to identify workflow, communication and resource utilization issues.
Claim Processing Specialist
Amerihealth Administrators
Horsham/Ft Washington, PA
04.2000 - 07.2010
- Followed up with customers on unresolved issues.
- Reviewed new files to determine current status of injury claim and to develop plan of action.
- Modeled exceptional customer service skills and appropriate diagnostic sales techniques to team members.
- Implemented improvements in manual and electronic billing procedures.
- Checked documentation for accuracy and validity on updated systems.
Education
Bachelor of Arts - Broadcasting, Telecommunications & Mass Media
Temple University
Ambler, PABachelor of Arts - Theatre
The University of The Arts
Philadelphia, PASkills
- MS Office, Excel, Familiar with PowerPoint and Access
- Customer service skills in retail and call center
- Customer Service
- Microsoft Office
- Flexible & Adaptable
- Collaboration
- Self-motivated professional
- MS Office
- Written Communication
- Interpersonal Communication
- Adaptability
- Responsible
Podcasts, bowling, MC Host skills
Sports podcast "Birds of A Feather"-Sports opinion and other pop culture topics
Bowled a 224 once in a youth bowling league
MC Host for Sabroso! an artist talent showcase for three years
Studying Voice Acting to book narrator gigs
Languages
French
Limited Working
Timeline
Associate Benefit Specialist
CBIZ
07.2017 - Current
Workflow Specialist
AmeriHealth Administrators
07.2010 - 09.2016
Claim Processing Specialist
Amerihealth Administrators
04.2000 - 07.2010
Bachelor of Arts - Broadcasting, Telecommunications & Mass Media
Temple University
Bachelor of Arts - Theatre
The University of The Arts
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