Kyarington George
Aurora,Colorado
Summary
Compassionate and detail-oriented Patient Services Representative with over five years of experience in customer-facing roles within the healthcare industry. Currently pursuing an Associate Degree in Medical Assistance, demonstrating a strong commitment to patient care and support. Proven ability to manage patient interactions effectively, resolve inquiries, and maintain accurate records in fast-paced environments. Excellent communication and organizational skills, dedicated to enhancing patient satisfaction and operational efficiency.
Overview
6
6
years of professional experience
Work History
Patient Service Representative
Otolaryngology - CU Medicine
Highlands Ranch, CO
05.2024 - Current
- Facilitate patient check-ins and provide exceptional customer service to ensure a positive experience.
- Manage appointment scheduling and coordinate with medical staff to optimize patient flow.
- Address patient inquiries regarding treatment options, insurance coverage, and billing procedures.
- Maintain accuarate and up-to-date patient records in electronic health systems.
- Collaborate with the healthcare team to support patient needs and enhance overall clinic efficiency.
Patient Service Representative
SCLHealth Lutheran Medical Center
Wheat Ridge, CO
05.2021 - 05.2024
- Managed patient check-ins and check-outs, ensuring a smooth and welcoming experience for all visitors.
- Handled patient inquiries and resolved issues related to appointments, insurance, and billing.
- Coordinated with healthcare providers to optimize patient flow and appointment scheduling.
- Maintained accurate patient records and data entry in electronic health record systems.
- Assisted with administrative tasks, including insurance verification and processing referrals.
Member Services Specialist
Navy Federal Credit Union
Pensacola, FL
08.2018 - 05.2021
- Assisted members with account inquiries and transactions, providing excellent customer service in a high-volume environment.
- Educated members on financial products and services, helping them make informed decisions.
- Resolved member concerns efficiently, enhancing overall member satisfaction and loyalty.
- Collaborated with team members to streamline processes and improve service delivery.
Education
Medical Assistant
Bryan University
Tempe, AZ04-2024
High School Diploma -
Pine Forest Highschool
Pensacola, FL05-2018
Skills
- Reception Management
- Recording histories
- Routing lab results
- Eligibility Determination
- Strong communication and interpersonal skills
- Proficient in [relevant software or tools, eg, EMR systems, MS Office]
- Patient care and support
- Organization and time management
Timeline
Patient Service Representative
Otolaryngology - CU Medicine
05.2024 - Current
Patient Service Representative
SCLHealth Lutheran Medical Center
05.2021 - 05.2024
Member Services Specialist
Navy Federal Credit Union
08.2018 - 05.2021
Medical Assistant
Bryan University
High School Diploma -
Pine Forest Highschool
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