Crystal James
Dover,DE
Overview
1
1
Certificate
24
24
years of professional experience
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Summary
Dedicated administrative professional Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Hard skills include MS Office, EHR, and multi-phone line systems coupled with thorough knowledge of medical terminology.
Skills
- Patient Care and Confidentiality
- Accurate Recordkeeping
- Online Systems Multi-Line Telephone Systems
- Database Management
- Client Needs Assessment
- Call Volume and Quality Metrics
- Microsoft Office
- Knowledge of HMO's, Medicare, and PPO's
- Familiar with Navinet, Availity, UHC, and Tricare health insurance portals
- Experience with vulnerable demographics: pediatrics, elderly and disabled
Certification
- CMAA - Certified Medical Administrative Assistant
- CPR\AED\First Aid, AHA - (2022)
Timeline
Medical Administrative Assistant
Primary Care Of Delaware
10.2022 - Current
Medical Assistant
Nemours Children's Health - Primary
05.2022 - 10.2022
Carpentry Laborer
NYCDCC
05.2012 - 08.2017
Client Services Associate
Madison Performance Group
02.1999 - 03.2009
Certification: NHA - CMA/CMAA -
Delaware Technical Community College
Liberal Arts
Hostos Community College
Work History
Medical Administrative Assistant
Primary Care Of Delaware
10.2022 - Current
- Answer incoming calls - average 80 per day- resolving issues between patients, healthcare facilities, and pharmacies.
- Maintain and updated patient records for accurate, current medical histories.
- Conduct insurance verification and pre-authorizations and managed patient charts.
- Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
- Document patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Greeted patients and provided required paperwork to facilitate services.
- Obtained payments from patients and scanned identification and insurance cards.
- Performed various administrative tasks by filing, copying and faxing documents.
Medical Assistant
Nemours Children's Health - Primary
05.2022 - 10.2022
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
Carpentry Laborer
NYCDCC
05.2012 - 08.2017
- Maintained variety of hand tools, portable power tools and standard measuring instruments on daily job assignments.
- Framed, remodeled and finished wood and metal structures.
- Inspected completed work for conformance with specifications and requirements and confirmed compliance with applicable building and safety regulations.
- Estimated cost, time and materials for carpentry projects.
Client Services Associate
Madison Performance Group
02.1999 - 03.2009
- Maintained and managed customer files and databases.
- Collaborated with other departments to develop ways to increase customer satisfaction.
- Trained and supervised junior customer service representatives on best practices to meet organization goals.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Provided high level of administrative support to executives.
- Key achievement: received Nemours "Gold Standard Award" within 90-days of employment for exceptional displays of patient relations.
Education
Certification: NHA - CMA/CMAA -
Delaware Technical Community College
Georgetown04.2022
Liberal Arts
Hostos Community College
Bronx, NY08.2015
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