Your Name
Summary
Compassionate, dedicated individual with superior skills in Bookkeeping and Accounting, scheduling, billing, Pricing and vendor/customer relations. Articulate and professional strong ability to minimize customer or patient conflict with cost effective resolution aimed at customer satisfaction. Hard-working and trustworthy with a strong work ethic and excellent organizational skills while multitasking.
Overview
14
14
years of professional experience
Work History
Special Needs/Autism Advocate and CareGiver
Medstar Health
03.2015 - Current
- Provide compassionate round the clock self-care.
- Social Media blogger and AUTISM advocate
- Multitask with ease
- High volume scheduling and record keeping
- Avid researcher
- Kind and Patient
Temporary Part Time Care Giver
Community Health Network
03.2016 - 06.2020
- Ran errands for clients and transported to appointments to maintain wellness and support daily living needs.
- Developed strong and trusting rapport with each patient to facilitate the best possible care and assistance.
- Worked to improve patient outlook and daily living through compassionate care.
- Completed data entries in charts and logbooks to document client progress.
- Provided mental and emotional support to keep clients happy and healthy.
- Monitored client behaviors and emotional states, reporting concerns to Upper Management and Family via daily charting
- Transported client to doctor's appointments and to complete other related errands.
- Monitored medications for patients with various conditions, including dementia and diabetes and kept watchful eye for side effects.
- Performed household tasks such as laundry, dusting, washing dishes and vacuuming.
- Monitored clients' progress to report necessary changes.
- Observed patient vital signs and medication reactions, reporting any health concerns or behavioral changes.
- Pleasantly greeted patients and families and displayed enthusiastic, compassionate attitude, effectively establishing long-term professional relationships.
Office Administration Coordinator
NATURALLY GREEN -RENO NV
06.2017 - 05.2019
- Maintained calendars and scheduled appointments based on Employee availability.
- Implemented successful customer and vendor relations strategies
- Maintained accurate customer databases
- Organized workloads to streamline tasks and efficiently oversee day-to-day operations under tight deadlines.
- Processed conflict resolutions with client billing and outside referrals
- Produced effective email marketing and Seasonal Reminders to customers
- Updated demographic databases and billing specific
- Facilitated High volume customer calls and scheduling while provided friendly, knowledgeable assistance.
- Maintained data entry of employee time cards, invoices and expense reimbursements.
- Supported clerical needs of Owner, including high volume inbound call volume and routing business correspondence.
- Interacted professionally with both customers and inside personnel,
- Scheduled appointments on behalf customers and sub contractor referrals.
Patient Account Representative
WestHills Hospital And Willow Springs
10.2010 - 07.2011
- Reached out to patients once insurance was billed in order to obtain payments due.
- Generated detailed reports outlining billing, flagged items and other important data.
- Submitted electronic bills following facility and legal compliance standards.
- Reviewed flagged items daily and resolved issues in accurate and efficient manner.
- Collaborated with all relevant parties to resolve billing issues, insurance claims and patient payments.
- Resolved inquiries from patients, families and external payers.
- Compared statements against patient files.
- Processed refunds, disbursements and payments.
- Checked claims for errors, corrected issues and mailed out in a timely manner.
- Ran statements each month to review outstanding balances and identify accounts in need of collection processing.
Education
Some College (No Degree) - Associate of Art- Focus Healthcare Administration
University of Phoenix ONLINE AXIA
Tempe, AZHigh School Diploma -
Edward C Reed High School
Sparks, NV08.1998
Skills
- Direct patient care and advocacy
- HIPAA and confidentiality
- Excellent oral and written communication
- File and records maintenance
- Medical billing and collections
- Knowledge of legal standards
- Written and verbal instructions
- Special needs support
- Budget planning and management
- Insurance procedures understanding
- Printing and affixing labels
- Patient care standards
- Strong writing and verbal skills
- Standard operation procedures
- Mac and PC proficiency
- Advertising and marketing
- Communication and presentation
- Claims analysis and review specialist
- Patient and caregiver education
Timeline
Office Administration Coordinator
NATURALLY GREEN -RENO NV
06.2017 - 05.2019
Temporary Part Time Care Giver
Community Health Network
03.2016 - 06.2020
Special Needs/Autism Advocate and CareGiver
Medstar Health
03.2015 - Current
Patient Account Representative
WestHills Hospital And Willow Springs
10.2010 - 07.2011
Some College (No Degree) - Associate of Art- Focus Healthcare Administration
University of Phoenix ONLINE AXIA
High School Diploma -
Edward C Reed High School