Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Amina Sulejmanovic

Saint Petersburg

Summary

Remarkable Front Service Clerk with experience delivering superior level of customer service to guests and prospective guests. Proven to run front desk, keep customers satisfied and resolve any conflicts. Technically-savvy, friendly, punctual and always prepared for any challenge. Honest Cashier skilled at managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. Consistently accurate in drawer reconciliation. Hardworking team member skilled at counting money, processing payments and building relationships. Precisely handles funds to maximize accounting accuracy and meet strict compliance standards.

Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

4
4
years of professional experience

Work History

Sales Associate

Bath & Body Works
08.2023 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Summer Intern

HCA Largo Medical Center
06.2024 - 07.2024
  • Managed multiple tasks simultaneously while consistently meeting deadlines under high-pressure situations during the internship period.
  • Maintained a strong work ethic and positive attitude throughout the summer internship program, earning recognition from supervisors for outstanding performance and commitment to team success.
  • Participated in weekly meetings with mentors and colleagues, sharing insights from various learning experiences throughout the internship program.
  • Gained valuable industry knowledge through attending seminars, workshops, and conferences related to the field of expertise during the summer internship program.
  • Analyzed problems and worked with teams to develop solutions.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Exceeded expectations by taking on additional responsibilities and completing tasks beyond the scope of the initial internship role, demonstrating initiative and dedication to personal growth.

Cashier

Panera Bread
10.2022 - 08.2023
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Answered customer questions and provided store information.
  • Collected payments and provided accurate change.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Helped customers find specific products, answered questions and offered product advice.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Worked closely with front-end staff to assist customers.
  • Trained new team members in cash register operation, stock procedures and customer services.

Front Service Clerk

Publix
10.2021 - 05.2022
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Welcomed large volume of guests and improved overall customer service.
  • Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Prioritized and organized tasks to efficiently accomplish service goals.

Education

High School -

Northeast High School
St. Petersburg, FL
05.2024

Bachelor of Arts - Business Management

St.Petersburg College
St. Petersburg, FL

Skills

  • Listening Skills
  • Cash and Credit Card Transactions
  • Administrative Skills
  • Cash Transactions
  • Accuracy and Efficiency
  • Product Knowledge
  • Merchandise Display Maintenance
  • Hospitality Services
  • Friendly, Positive Attitude
  • Good Work Ethic
  • Reliable & Trustworthy
  • People Skills
  • Customer Service
  • Team Building
  • Flexible Schedule
  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Listening skills
  • Multi-tasking strength
  • Problem-solving
  • Excellent people skills
  • Reliable and punctual
  • Exceptional customer service
  • Relationship building
  • Outgoing personality
  • Goal oriented
  • Money handling
  • Flexible schedule
  • Cash handling
  • Cash register operation
  • Upselling
  • Professional demeanor
  • Cleaning techniques
  • Friendly and outgoing
  • Upselling and cross selling
  • Excellent communication skills

Languages

Croatian: Native/ Bilingual
Bosnian: Native/ Bilingual
Serbian: Native/ Bilingual
English: Native/ Bilingual

Timeline

Summer Intern

HCA Largo Medical Center
06.2024 - 07.2024

Sales Associate

Bath & Body Works
08.2023 - Current

Cashier

Panera Bread
10.2022 - 08.2023

Front Service Clerk

Publix
10.2021 - 05.2022

High School -

Northeast High School

Bachelor of Arts - Business Management

St.Petersburg College
Amina Sulejmanovic