Yusuf Meera Mohammad
Front Office Supervisor
Doha
Summary
I am applying for a position of Front Office superior. I find myself suitable for this position because I have good knowledge of the Front Office Operations and have sound knowledge of computer skills including Internet, e-mail and possess good communication skills. I do have sound knowledge and experience of working on IDS.
I am an inherently open, cheerful and communicative person. I enjoy
working with people and I like having direct contact with them. Even though my curriculum vitae may not reflect the required qualification as expected by you but I would like to inform you that my practical exposure would certainly fit in your requirement. If selected to work for your organization, I promise to work hard at any task I am assigned to, and to perform my job in a prompt and efficient manner.
Thank you for taking the time to review my curriculum vitae for your kind perusal. Anticipating a favorable and affirmative reply at your convenience.
Overview
8
8
years of professional experience
1
1
year of post-secondary education
Work History
Front Office Associate
Lavilla Hospitality
Doha
04.2021 - Current
- Processed and prepared documents such as business or government forms and expense reports.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Produced high-quality communications for internal and external use.
- Ensure setting up the systems and procedure of the Hotel.
Support the overall strategic management of the Hotel. - Increase the brand image of the Hotel. Ensure proper
inventory and rate management to achieve the maximum
average room rate(BAR) through inventory - Work closely with the sales & marketing department in
planning room requirements & assignment, price allocation
and rooming list etc……. For all the tours & convention
groups as well as important guests. - Coordinate guest service. Maintaining the proper reservation
status. - Maintain the accurate room status information and room key
inventories Maintain guest account, monitoring credit limits
(High Bills) and follow up the pending bills and payments. - Ensuring proper Billing Reports hot logs, feedback to Duty
Manager about the Suggestions/drawbacks/complaints /area
where need improvements
Front Office Supervisor
The Park Visakhapatnam
Visakhapatnam
12.2017 - 02.2020
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Prepared agendas and took notes at meetings to archive proceedings.
- Created, prepared and delivered reports to various departments.
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Created, documented and updated company policies to guide front office personnel in service excellence and industry best practices.
- Assisted staff with troubleshooting and resolution of software and hardware issues to minimize downtime.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
Senior Front Office Assistant
ITC Group
Visakhapatnam
04.2016 - 11.2017
- Inventoried and ordered office supplies to maintain availability of products.
- Maintained high levels of customer satisfaction by quickly and professionally greeting guests and offering beverages.
- Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel.
- Organized and transferred incoming mail and checked correctness of outgoing mail.
- Collect patient and client documents and information upon referral.
Front Office Associate
ITC Group
Viskhapatnam
11.2012 - 03.2016
- Processed and prepared documents such as business or government forms and expense reports.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Produced high-quality communications for internal and external use.
- Completed patient check-in processes by verifying insurance and submitting forms to nursing team.
Education
High School Diploma -
Sri Vani Convent High School
Katreni Kona 05.2011 - 05.2012
Skills
Problem-solving skills
Timeline
Front Office Associate
Lavilla Hospitality
04.2021 - Current
Front Office Supervisor
The Park Visakhapatnam
12.2017 - 02.2020
Senior Front Office Assistant
ITC Group
04.2016 - 11.2017
Front Office Associate
ITC Group
11.2012 - 03.2016
High School Diploma -
Sri Vani Convent High School
05.2011 - 05.2012
Similar Profiles
Mohamed Amr AlhefnawyMohamed Amr Alhefnawy
General Practitioner at Lavilla Dental GroupGeneral Practitioner at Lavilla Dental Group
Mike StovesMike Stoves
Task Force Executive Chef at United Hospitality/Transformation HospitalityTask Force Executive Chef at United Hospitality/Transformation Hospitality
Henry HiranoHenry Hirano
Campus Finance Manager at Aimbridge Hospitality / Evolution HospitalityCampus Finance Manager at Aimbridge Hospitality / Evolution Hospitality