Yolanda Masters Jones
Lilburn,GA
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
20
20
years of professional experience
Work History
Administrative Assistant /Data Entry Clerk
The Home Depot Pro / Interline Brands
04.2004 - 10.2023
- Developed administrative processes to achieve organizational objectives and improve office efficiency
- Managed approximately 100 plus physical and digital files, monitored spreadsheets and updated reports to coordinate project materials
- Provided secretarial and office management support while building cooperative working relationships
- Inventoried and ordered supplies for office
- Coordinated appointments, meetings and conferences
- Answered phone calls and emails to provide information, resulting in effective business correspondence
- Managed office duties, ordered materials, organized work spaces, answered emails and made phone calls
- Answered phones to direct callers, schedule appointments and provide general office information.
- Contributed to cost reduction efforts by identifying opportunities for process improvements and negotiating vendor contracts.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
RGA Clerk / Receiving Lead
The Home Depot Pro / HD Supply
04.2004 - 10.2022
- Double-checked cargo inventories for documentation for accuracy
- Unloaded pallets for deliveries, organized products in warehouse
- Compared shipping orders, invoices against contents received to verify accuracy
- Regularly reviewed invoices by double-checked orders
- Worked with inventory managers, loaders to plan deliveries
- Communicated with vendor representatives to resolve damaged shipments, item shortages
- Investigated, adopted optimal shipping/receiving strategies by selecting best carriers, routes, methods to minimize costs. enhance schedules
- Corresponded with carrier representatives to make arrangements providing instructions for shipment, delivery of orders
- Operated equipment while observing standard safety procedures
- Used handheld scanners to efficiently track, maneuver freight throughout distribution network
- Verified quantity, description of materials received by checking merchandise against packing list
- Shipped material, performed boxing, packing, labeling, preparation of related documents
- Arranged items at destination according to customer requests and instructions
- Received and inspected customer's returns on product and appliances
- Processed customer credits for damages, shortages, warehouse errors, defective product and appliances
- Set up deliveries for incoming freight and returns
- Perform physical cycle counts coordinator duties
- Perform administrative assistance duties to managers including creating receiving reports also reports for returns
- Receiving Team Leader for 20 plus employees.
- Drove customer loyalty, consistent sales through friendly service by being knowledgeable with product assistance.
- Informed plus supported business leaders through consistent communication and administrative support duties.
Secretary - Julia K. Neal #582
The Order of the Eastern Star
01.2017 - 12.2017
- Coordinated appointments, meetings and conferences for 30 plus members
- Assistant to OES President which duties included keeping time and minutes of monthly meetings
- Reaching out to old / new members for reinstatement
- Receiving and monitored mail for payments
- Assisting leaders in annual meetings and fund raisers
- Right hand for President handling all tasks at hand required for Grand Chapter dues, fees, and traveling out-of-town for National meetings
- Worked with Treasurer for bookkeeping for records of funds being received and distributed out
- Developed organized filing systems for digital and analog files
- Received and screened telephones calls, visitors, and incoming correspondence.
- Collaborated with cross-functional teams on special projects to achieve successful outcomes within deadlines.
- Composed inter-office correspondence and provided product and service information to customers.
Secretary
NAACP Gwinnett Branch #5664
01.2017 - 12.2017
- Assisted NAACP President with meetings times and appointments
- Recorded meeting minutes and took notes for archives
- Contracted and reached 80 plus new and old members to increase memberships monthly and annually
- Worked closely with treasurer to ensure accurate checks and balances
- Received and screened telephone calls, visitors, and incoming correspondence
- Sent out meeting minutes and notifications to board members, group along with correspondence to State for political actions to be administered
- Documented payments and expenses to keep financial records current.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
Education
Bachelor's (1 Semester From Completion) in Bachelor of Science in Psychology - Cognitive Psychology / Psychology of Everyday Life
Walden University
Minneapolis, MN01.2013
Associate of Applied Science - Business Administration And Management
Tarrant County College District
Fort Worth, TX05.1995
High School Diploma -
Eastern Hills High School
Fort Worth, TX05.1991
Skills
- Customer Experience
- AR/AP
- Data entry documentation
- Account reconciliation
- Clerical Support
- Database Maintenance
- Minute Taking
- Medisoft
Timeline
Secretary - Julia K. Neal #582
The Order of the Eastern Star
01.2017 - 12.2017
Secretary
NAACP Gwinnett Branch #5664
01.2017 - 12.2017
Administrative Assistant /Data Entry Clerk
The Home Depot Pro / Interline Brands
04.2004 - 10.2023
RGA Clerk / Receiving Lead
The Home Depot Pro / HD Supply
04.2004 - 10.2022
Bachelor's (1 Semester From Completion) in Bachelor of Science in Psychology - Cognitive Psychology / Psychology of Everyday Life
Walden University
Associate of Applied Science - Business Administration And Management
Tarrant County College District
High School Diploma -
Eastern Hills High School
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