Babatunde Adegoke
Newark,NJ
Summary
Dedicated team player with proven leadership and communication skills positive, proactive, and dynamic customer service professional with more than 7 years of diverse experience in customer service, hospitality management, Environmental service, and overall customer satisfaction. Direct focus on customer satisfaction and improving the customer/client experience through training, employee development, and continual coaching, counseling, and development. Authorized to work in the US for any employer
Overview
6
6
years of professional experience
Work History
Operation Supervisor Environmental Services
Hackensack Meridian Health
12.2020 - Current
- The primary operation is to coordinate the operational activities of housekeeping
- Including day-to- day and nightly activities of maintenance and repair
- Development and implementation of operational standards and specifications
- Conduct coaching, training, and orientation of new hires; schedule staff appropriately; and respond to any staff shortage, i.e., participate in recruitment
- Maintain positive employee relations at the property and respond to employee concerns, needs, or complaints
- Inspect the property daily, document room inspections, and give coaching feedback to the director regarding any deficiencies
- Ensure compliance with company room inspections daily, utilizing 3-5 minutes
- Coach and counsel employees to discipline them when necessary, using proper documentation and proper techniques
- Ensure the accuracy of groups and rooming lists
- Prepares end-of-shift summaries and communications for the director
- Maintain a high level of cleanliness in assigned areas
- Participating in recruitment staff selections
- Maintains compliance with departmental programs such as patient surveys, quality control inspections, cycle cleaning programs, and performance improvement, among others
- Ensuring patients on high-priority units are visited within 24 hours of admission Obtaining a list of all dirty patient rooms and discharges to provide staff with cleaning and Determine the best time to round patients per unit
- Supervise Floor care scrubbing and burnishing, stripping, recoating, and waxing
- Ensuring housekeepers understand the signs for different infections and how to clean them, i.e., corvid rooms, contact rooms, airborne rooms, etc
- Ensuring and establishing a visual queue to set or reset patient expectations, i.e., welcoming newsletter, employee, etc
- Improved HCAHPS cleanliness from 66.8 to 79.2, exceeding the hospital goals
- And The best hospital in adult and children's health care
- Using the clavier to adjust fixed and adjustable schedules, schedules for PTO, legal holiday requests, etc.
Director of Environmental Services
Complete Care at Regent
01.2023 - 03.2024
- Oversees and supervises the VS team and offers and organizes organizational operations
- Create and execute cleaning methods and standards to adhere to regulatory mandates
- They are performing regular inspections to maintain stringent cleaning and sanitation requirements
- You are engaging in cross-departmental collaboration to tackle environmental service requirements and objectives
- Oversees the EVS budget, monitors expenditures, and maximizes cost-efficient strategies
- Enforce and uphold infection control protocols inside the institution
- We are addressing urgent cleaning inquiries and organizing specialized assignments
- Occasionally assuming administrative responsibilities.
Operations Manager
Crothall Healthcare
08.2019 - 12.2020
- Managing team members
- Conduct Take 5, which is known as huddles
- Adjust the payroll of team members and also fix a schedule for a team member
- Guild team members are responding to e-learning and other training needed for their work
- Implement workplace policies for team members based on their work ethics and also keep a record of their work attendance
- Overseeing the smooth operation
- Manager compliance regarding EVS and EOC regulations and standards as required by OSHA and federal, state, and local governments
- Schedules staff to provide coverage of all necessary assignments and adjusts the allocation of resources to match ongoing changes in work place needs (monthly, daily, hourly)
- Ensure terminal cleaning is carried out according to the safety data sheet, and also make sure L/D is terminally clean as well
- Assists in formulating and implementing goals and objectives for the department.
Resident supervisor
The Kintock Group
06.2018 - 08.2020
- Responsible for the supervision of the residents staying in the residential, overseeing their welfare, safety, and discipline at all times, as well as ensuring a smooth arrival and departure for all students and group leaders.
Housekeeping Supervisor/Inspector
Homewood Suites by Hilton
12.2018 - 03.2019
- Supervising a team of room attendants and housemen Ensuring that rooms and hotel public spaces are cleaned and attended to by adhering to the home wood suit standard
- Overseeing and issuing tasks to room attendants and housemen
- Clearly describe, assign, and delegate responsibility and authority for the operation of my department
- Conduct weekly meetings with housekeeping attendants and housemen
- Ensure that guest satisfaction is consistently obtained and maintained.
Education
IEHA's Education in Certified Environmental service specialist program -
IEHA's Education in -
RESE Registered Environmental service executive.
IEHA's Professional Education , subdiary of ISSA
BLS PROVIDER in Basic live -
M.P.A - Public Administration
Diploma - Hospitality and Hotel Management in Hospitality and Hotel Management
Bachelor's degree - Physics Education
Certificate of Teacher Education in Physics/Gigography Education -
Skills
- Microsoft Windows Server (4 years)
- Environmental Services (8 years)
- Floor Care (5 years)
- Operating Systems (6 years)
- Training & Development (4 years)
- Hospitality Management (8 years)
- Excellent Leadership abilities Excellent organization skills Excellent focus on Customer and Client
- Satisfaction Excellent Critical Thinking Ability and Analytical Skills (6 years)
- Team Management (8 years)
- Employee Orientation
- Learning Technology
- Team management
- Leadership
- Supervising experience (7 years)
- Customer relationship management (7 years)
- Hospitality
- Training & development
- Recruiting (7 years)
- Hospital experience
- Human resources
- Payroll (4 years)
- Guest services
- Transportation management systems
- Learning technology
- Conflict management
- Negotiation
- Customer service
- Office management
- Languages
- English - Expert
- SKILLS
- Innovative in teaching
- Good customer relations
- Problem solver
- Leadership skills
- Expert in emails and internet use
- Intermediate in
- Microsoft, excel and power point
Additional Information
- Certifications and Licenses , Certified Home Health Aide November 2018 to Present
Accomplishments
2022,2023 HMH Hall of famer.
Contribute to raise our goal from HCAHPS 70,9
Timeline
Director of Environmental Services - Complete Care at Regent
01.2023 - 03.2024
Operation Supervisor Environmental Services - Hackensack Meridian Health
12.2020 - Current
Operations Manager - Crothall Healthcare
08.2019 - 12.2020
Housekeeping Supervisor/Inspector - Homewood Suites by Hilton
12.2018 - 03.2019
Resident supervisor - The Kintock Group
06.2018 - 08.2020
IEHA's Professional Education , subdiary of ISSA - IEHA's Education in Certified Environmental service specialist program,
- IEHA's Education in,
America - BLS PROVIDER in Basic live,
Grand Canyon University - M.P.A, Public Administration
straford career institute - Diploma, Hospitality and Hotel Management in Hospitality and Hotel
Management
university of Ibadan - Bachelor's degree, Physics Education
College of Education Oro - Certificate of Teacher Education in Physics/Gigography Education,
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