Aachal Choudhary
Hyderabad
Summary
Customer Support Specialist with 3.8+ years of experience at Accenture handling high-volume inbound calls and resolving complex customer issues. Skilled in escalation handling, case management, and delivering high customer satisfaction. Experienced in mentoring new hires and improving team productivity through process support and training.
Overview
4
4
years of professional experience
Work History
Senior Associate – Customer Support
Accenture Solutions Pvt Ltd
06.2022 - 03.2026
- Achieved consistent performance in upselling and customer engagement
- Managed escalations, ensuring resolution within SLA requirements to enhance customer satisfaction
- Tracked and prioritized cases to facilitate timely closure and improve service efficiency
- Maintained performance trackers and supported team productivity
- Provided accurate information on banking products and services
- Acted as point of contact for process updates, streamlining communication across teams
- Trained and mentored new hires through onboarding sessions
Education
MBA - Human Resources
Hyderabad, IndiaBachelor’s Degree -
Hyderabad, IndiaIntermediate -
Hyderabad, IndiaSSC
Hyderabad,IndiaSkills
- Customer Support
- Issue Resolution
- Escalation Management
- Call Handling
- CRM Tools
- Case Tracking
- Customer Engagement
- Upselling
- Process Improvement
- Team Support
- Mentoring
- Problem Solving
- Communication
Accomplishments
Encore Award, Q2 FY2024, Accenture
Disclaimer
I hereby declare that the above-mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above-mentioned particulars.
Languages
- Hindi
- English
- Telugu
Timeline
Senior Associate – Customer Support
Accenture Solutions Pvt Ltd
06.2022 - 03.2026
MBA - Human Resources
Bachelor’s Degree -
Intermediate -
SSC