Amethyst Cook
McDonough,Georgia
Summary
Professional technical support professional with strong track record in troubleshooting, problem-solving, and delivering exceptional customer service. Adept at collaborating with teams to achieve optimal results and adapt to changing demands. Skilled in software and hardware diagnostics, network configuration, and user training. Known for reliability, effective communication, and proactive approach to resolving issues.
Overview
16
16
years of professional experience
Work History
Technical Support Specialist
Terminix
Remote
04.2023 - Current
- Troubleshot networking issues including connectivity problems, slow speeds, or complete outages effectively restoring service functionality promptly.
- Provided remote support for a wide range of software and hardware issues, maintaining strong customer relationships.
- Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
- Documented all client interactions thoroughly in the incident management system, allowing for efficient tracking of recurring issues and trends.
Business Banker
Wells Fargo Bank
Atlanta, Georgia
07.2015 - 04.2023
- Managed a diverse portfolio of small business clients, ensuring their unique financial needs were met efficiently and effectively.
- Developed a reputation as a trusted advisor by consistently exceeding customer expectations and providing sound financial guidance tailored to each client''s unique needs.
- Partnered with credit analysts to assess the creditworthiness of potential borrowers and ensure adherence to underwriting guidelines.
- Negotiated loan terms with clients, balancing risk assessment with the client''s ability to repay while maintaining profitability for the bank.
- Assisted in planning portfolio growth through development of business plans in alignment with departmental budget and consistent with overall objectives.
Banker
Wells Fargo Bank
Morrow, Ga
05.2011 - 07.2015
- Analyzed financial data to tailor investment advice, boosting client portfolio performance
- Identified market trends to refine product offerings, enhancing customer satisfaction
- Evaluated portfolios, providing strategic advice that increased client savings
- Implemented data-driven strategies, optimizing loan approvals and reducing risk
- Drove growth in customer accounts through personalized financial consultations
Teller
Wells Fargo Bank
Lithonia, Georgia
08.2009 - 05.2011
- Fostered strong relationships with customers and team members, contributing to a positive branch atmosphere
- Assisted in training new tellers, and improving team performance
- Maintained meticulous cash drawer balance and adhere to strict compliance standards
- Identified and prevented potential fraudulent activities, safeguarding customer accounts
- Provided personalized financial guidance to customers, helping them make informed decisions
- Resolved complex account issues, ensuring customer retention and loyalty
Education
High School -
Jonesboro High School
Jonesboro, Georgia05.2003
Skills
- Communication Skills
- Performance Metrics
- Team training and development
- Time Management
- Multitasking
- Teamwork and collaboration
- Adaptability
- CRM software proficiency
- Technical support
- Scheduling and coordinating
Timeline
Technical Support Specialist
Terminix
04.2023 - Current
Business Banker
Wells Fargo Bank
07.2015 - 04.2023
Banker
Wells Fargo Bank
05.2011 - 07.2015
Teller
Wells Fargo Bank
08.2009 - 05.2011
High School -
Jonesboro High School
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