Want to learn new skills and acquire new knowledge and work ethics
Adiel Acosta Prada
Griffin,GA
Summary
Productive Material Handler offering 7 years of demonstrated experience in warehouse operations. Committed to safety and cleanliness in workplace. Dedicated to learning new skills and accepting tasks of increased responsibility. Outgoing individual with well-honed organizational, labor and teamwork skills. Enthusiastic and team-driven with 7 years of experience working in busy environments. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Focused Translator with highly developed understanding of the Spanish language and culture. Skilled in quickly and accurately translating written documents and audio recordings. Over 12 years of related expertise. Dedicated individual successfully facilitates communication between people of different cultures and backgrounds. Brings wealth of knowledge and experience to organizations requiring interpretation and translation services. Committed to providing quality service and results. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in the customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
2
2
Languages
Work History
Material Handler
The Home Depot Store
Griffin, GA
- Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
- Transported inventory items to appropriate locations.
- Attached identifying tags to containers to mark with identifying shipping information.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Maintained clean, orderly work environment free of hazards.
- Assisted in receiving, stocking and distribution of merchandise.
Pro Loader
Lowes Home Centers
Griffin, GA
- Operated power jacks and forklifts to maneuver products onto load trailers and trucks.
- Lifted and slid packages weighing up to 300 pounds on to customer trucks.
- Followed all safety and security protocols to minimize risk of injury.
- Developed and maintained relationships with customers and vendors to secure repeat orders.
- Assisted in organizing and stocking products in warehouse to support colleagues.
- Resolved customer complaints quickly and professionally to provide quality customer service.
- Maintained clean, orderly work environment free of hazards.
- Assisted in receiving, stocking and distribution of merchandise.
Forklift Operator
Purple
McDonough, GA
11.2022 - Current
- Transported goods between warehouse locations according to shipment and storage needs.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Maneuvered forklift safely in congested and confined areas using Skill and Technique.
- Coordinated with other lift truck drivers and production personnel to process orders efficiently.
- Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
- Unloaded materials and goods at designated locations for best project availability.
- Unloaded and stacked materials by raising and lowering lifting devices.
- Removed orders from storage, wrapped and staged for shipments.
- Completed cycle counts and monthly inventory.
- Communicated with floor managers to determine merchandise placement.
- Kept accurate records of materials moved within warehouse to quickly locate inventory and keep facility operating smoothly.
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
- Weighed materials or products to record weight or other production data on tags or labels.
- Used equipment such as Type and Type to process excess materials and support recycling efforts.
- Drove equipment from one site to another to deliver tools and complete jobs.
- Adjusted machinery and notified supervisors of malfunctions.
- Reviewed daily production schedules to inform effective prioritization and delegation of tasks.
- Assessed equipment for damage, wear, battery life, and fluid levels.
- Signaled workers to discharge, dump or level materials.
- Operated or tended automatic stacking, loading and packaging machines.
Kitting/ UPS Shipping / Forklift Operator
Rinnai
Griffin, GA
03.2022 - 11.2022
- Maneuvered forklift safely in congested and confined areas using awareness andTechnique.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Removed orders from storage, wrapped and staged for shipments.
- Coordinated with other lift truck drivers and production personnel to process orders efficiently.
- Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
- Communicated with floor managers to determine merchandise placement.
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
- Kept accurate records of materials moved within warehouse to quickly locate inventory and keep facility operating smoothly.
- Completed cycle counts and monthly inventory.
- Generated production data to complete necessary paperwork by accurately measuring and weighing materials.
- Weighed materials or products to record weight or other production data on tags or labels.
- Signaled workers to discharge, dump or level materials.
- Updated daily logs with production data such as weights, destinations, and delivery times to keep management current on team activities.
- Assessed equipment for damage, wear, battery life, and fluid levels.
Forklift Operator
Purple
McDonough, GA
03.2021 - 03.2022
- Maneuvered forklift safely in congested and confined areas using awareness and skill.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Transported goods between warehouse locations according to shipment and storage needs.
- Coordinated with other lift truck drivers and production personnel to process orders efficiently.
- Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
- Unloaded materials and goods at designated locations for best project availability.
- Unloaded and stacked materials by raising and lowering lifting devices.
- Removed orders from storage, wrapped and staged for shipments.
- Completed cycle counts and monthly inventory.
- Communicated with floor managers to determine merchandise placement.
- Kept accurate records of materials moved within warehouse to quickly locate inventory and keep facility operating smoothly.
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
- Weighed materials or products to record weight or other production data on tags or labels.
- Used equipment such as a bailer and compactor to process excess materials and support recycling efforts.
- Drove equipment from one site to another to deliver tools and complete jobs.
- Adjusted machinery and notified supervisors of malfunctions.
- Generated production data to complete necessary paperwork by accurately measuring and weighing materials.
- Reviewed daily production schedules to inform effective prioritization and delegation of tasks.
- Assessed equipment for damage, wear, battery life, and fluid levels.
- Signaled workers to discharge, dump or level materials.
Forklift Operator
Lineage Logistics - Cold
McDonough, GA
02.2021 - 03.2021
- Maneuvered forklift safely in congested and confined areas using Skill and Technique.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Transported goods between warehouse locations according to shipment and storage needs.
- Unloaded materials and goods at designated locations for best project availability.
- Unloaded and stacked materials by raising and lowering lifting devices.
- Removed orders from storage, wrapped and staged for shipments.
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
Customer Service Representative
Arise Platform/ ADT Security
Griffin, GA
01.2021 - 02.2021
- Responded to customer requests for products, services, and company information.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled customer inquiries and suggestions courteously and professionally.
- Processed customer service orders promptly to increase customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Investigated and resolved customer inquiries and complaints quickly.
Customer Service Specialist
Chime / Kaiser Permanente
Griffin, GA
12.2020 - 01.2021
- Resolved concerns with products or services to help with retention and drive sales.
- Provided primary customer support to internal and external customers.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Complied with company policies and procedures by encouraging positive and effective work environment among employees.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Applied basic sales strategy to engage customers and present solutions to suit individual needs.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Reinforced established quality control standards and followed procedures for optimal customer interactions.
- Maintained and managed customer files and databases.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
Material Handler
Luxottica
McDonough, GA
09.2020 - 11.2020
- Used hand-held scanners and physical logs to accurately track item movements.
- Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
- Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered, or distributed.
- Transported inventory items to appropriate locations.
- Attached identifying tags to containers to mark with identifying shipping information.
- Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Packed items into appropriate containers for shipment.
- Received and unpacked shipments and new equipment as directed.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Performed cycle counts and inventory control to accurately track product levels.
- Monitored warehouse to identify missing items, spills and unusual activity, complying with safety procedures.
- Unloaded incoming shipments to verify accuracy of deliveries and check possible damages.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Helped train new employees in safe practices and warehouse procedures.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Surrounded items in cling film, padded blankets, and tape to protect from damage.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Maintained clean, orderly work environment free of hazards.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Assisted in receiving, stocking and distribution of merchandise.
- Successfully navigated large shipments of materials through tight spaces and busy facilities.
- Operated equipment while observing standard safety procedures.
- Assembled pallets and crates for secure transportation of materials.
- Drove forklifts, pallet jacks and other equipment to move materials.
- Verified documentation and condition of freight to assure quality standards were achieved.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
Crew Lead
Quest
Garden City, NY
09.2020 - 09.2020
- Monitored team members to verify work quality and address concerns.
- Instructed crew members in safe work practices and methods to reduce work-related injuries.
- Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
- Pitched in to help on short-staffed job site and to meet looming project deadlines.
- Communicated effectively with upper management, team members, and customers to keep everyone informed.
- Trained employees in time management and proper ways to complete job duties.
- Pitched in to help with various job tasks, fill in for sick employees and complete projects.
- Supervised end-of-day cleanup activities to remove debris and unnecessary supplies from customer premises.
- Established and enforced policies and procedures to maintain high standards of work.
- Inspected tools and equipment to maintain safety and efficiency.
- Followed instructions and safety protocols to prevent accidents and injuries.
- Moved and cleared debris from work sites to dispose of in designated areas.
- Completed tear-down of existing structures to prepare for new construction.
- Used variety of hand and power tools to complete tasks.
- Operated forklifts and boom lifts to complete various tasks.
- Cleaned and maintained tools, equipment and worksites.
Loader and Unloader
The Home Depot Distribution Center
McDonough, GA
07.2020 - 09.2020
- Lifted and slid packages weighing up to 85 pounds on conveyor belts to transport items.
- Reviewed and followed computerized work orders to determine quantities and types of products to be shipped.
- Picked, received and loaded orders using forklift or pallet jack and inspected and maintained warehouse machines.
- Operated power jacks and forklifts to maneuver products onto load trailers and trucks.
- Operated scanning equipment to track orders and shipments.
- Loaded and unloaded pallets quickly and safely, managing work load priorities.
- Monitored product for quality assurance, raising any issues with managers.
- Participated in regular inventory audits to manage stock levels.
- Assisted in training new employees to increase team productivity and meet daily targets.
Forklift Operator
Tory Burch
McDonough, GA
07.2020 - 07.2020
- Maneuvered forklift safely in congested and confined areas using awareness andTechnique.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Transported goods between warehouse locations according to shipment and storage needs.
- Coordinated with other lift truck drivers and production personnel to process orders efficiently.
- Unloaded and stacked materials by raising and lowering lifting devices.
- Removed orders from storage, wrapped and staged for shipments.
- Completed cycle counts and monthly inventory.
- Communicated with floor managers to determine merchandise placement.
- Operated forklift in compliance with OSHA guidelines and organizational policies.
Forklift Operator
Trane Ingersoll Rand
Atlanta, GA
02.2020 - 06.2020
- Maneuvered forklift safely in congested and confined areas using Skill andTechnique.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Coordinated with other lift truck drivers and production personnel to process orders efficiently.
- Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
- Unloaded materials and goods at designated locations for best project availability.
- Unloaded and stacked materials by raising and lowering lifting devices.
- Removed orders from storage, wrapped and staged for shipments.
- Completed cycle counts and monthly inventory.
- Communicated with floor managers to determine merchandise placement.
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
- Assessed equipment for damage, wear, battery life, and fluid levels.
- Signaled workers to discharge, dump or level materials.
Forklift Operator
Kimberly-Clark
McDonough, GA
11.2019 - 01.2020
- Maneuvered forklift safely in congested and confined areas using Skill and Technique.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Removed orders from storage, wrapped and staged for shipments.
- Completed cycle counts and monthly inventory.
- Communicated with floor managers to determine merchandise placement.
- Assessed equipment for damage, wear, battery life, and fluid levels.
Education
High School -
Pearblossom Private Schoo Inc.
Bogue Chitto, MSSkills
Material packaging
Interests
Timeline
Forklift Operator
Purple
11.2022 - Current
Kitting/ UPS Shipping / Forklift Operator
Rinnai
03.2022 - 11.2022
Forklift Operator
Purple
03.2021 - 03.2022
Forklift Operator
Lineage Logistics - Cold
02.2021 - 03.2021
Customer Service Representative
Arise Platform/ ADT Security
01.2021 - 02.2021
Customer Service Specialist
Chime / Kaiser Permanente
12.2020 - 01.2021
Material Handler
Luxottica
09.2020 - 11.2020
Crew Lead
Quest
09.2020 - 09.2020
Loader and Unloader
The Home Depot Distribution Center
07.2020 - 09.2020
Forklift Operator
Tory Burch
07.2020 - 07.2020
Forklift Operator
Trane Ingersoll Rand
02.2020 - 06.2020
Forklift Operator
Kimberly-Clark
11.2019 - 01.2020
Material Handler
The Home Depot Store
Pro Loader
Lowes Home Centers
High School -
Pearblossom Private Schoo Inc.