Aadhar Verma

Banquets

- Coordinated and managed banquet events, ensuring seamless execution from setup to teardown.
- Collaborated with clients to understand their needs and tailor services to exceed expectations.
- Supervised banquet staff, providing training and support to maintain exceptional service standards.
- Monitored inventory and ordered supplies to ensure adequate stock for events.

Coffee Shop

- Oversaw daily operations of the coffee shop, ensuring a welcoming atmosphere and efficient service.
- Trained and supervised baristas, fostering a team-oriented environment and maintaining high service standards.
- Handled customer inquiries and resolved complaints promptly and professionally.
- Managed inventory, placing orders for coffee, supplies, and equipment as needed.

In-Room Dining

- Coordinated in-room dining services, ensuring timely and accurate delivery of orders to guests.
- Developed and maintained a high level of guest satisfaction through personalized service and attention to detail.
- Trained and supervised room service staff, ensuring adherence to hotel standards and procedures.
- Monitored inventory and managed costs to maximize profitability.

Bar

- Managed bar operations, including inventory control, staff scheduling, and customer service.
- Crafted and served a variety of beverages, maintaining consistency and quality.
- Trained bar staff on mixology techniques, customer interaction, and safety procedures.
- Ensured compliance with all health, safety, and liquor regulations.

Responsible for maintaining and reconciliation of the Bar Inventory Store Requisition & ensuring the par stock is maintained for every item. Overseeing the bar operations.

• Ensuring that the drinks are dispensed within the time & the way specified by the SOP’s & LQA standards.

• Maintaining the Bar Book.

• Looking after the guests at the bar top while dispensing drinks for both indoor and outdoor bar.

• Managed closing duties by restocking items on cart and reconciling cash drawer.
• Adhered to health and safety guidelines, maintaining a safe environment for both customers and staff members.
• Established rapport with customers by providing friendly and attentive service.
• Participated in team meetings, offering valuable input on ways to improve service standards.
• Answered customer questions about food and beverage items and assisted with menu selections.

• Responsible for serving guests food & beverages as per their needs
• Set up advertising signs and displays on shelves, counters and tables.
• Contributed to efficient operations by quickly processing drink orders and accurately handling transactions.
• Reduced waste by closely monitoring inventory levels and properly storing perishable items.
• Operated POS system to facilitate cash and credit transactions and refunds.
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Processed payments for orders and provided customers with change.
• Addressed customer complaints and inquiries to verify satisfaction.