AADIL KHATTAK

IT Support Specialist

Faysal Bank

05.2019 - 09.2024

Provide first-level support to users for hardware, software, network, and peripheral issues, ensuring timely resolution of technical problems.
Respond to support tickets via phone, email, and ticketing system, documenting issues and solutions accurately.
Diagnose and troubleshoot technical issues related to desktop computers, laptops, printers, mobile devices, and other office equipment.
Set up, configure, and maintain computer hardware, operating systems, and applications.
Assist with network management, including troubleshooting connectivity issues and assisting with network configurations.
Install, update, and maintain software applications, ensuring all systems comply with company security policies and software standards.
Perform regular maintenance and updates to IT systems, including backups, patch management, and antivirus updates.
Provide guidance and training to end-users on best practices and efficient use of IT resources.
Assist in the setup and support of new hire workstations, software, and network access.
Maintain and update IT asset inventory records.
Collaborate with IT team members to develop and improve support processes and documentation.
Used ticketing systems to manage and process support actions and requests.
Managed high levels of call flow and responded to technical support needs.
Installed and configured operating systems and applications.
Configured hardware, devices, and software to set up work stations for employees.
Diagnosed and troubleshot hardware, software and network issues.
Installed, configured and maintained computer systems and network connections.
Configured and tested new software and hardware.
Responded to customer inquiries and provided technical assistance over phone and in person.
Created user accounts and assigned permissions.
Tested new software and hardware prior to deployment.
Generated reports to track performance and analyze trends.
Removed malware, ransomware, and other threats from laptops and desktop systems.
Patched software and installed new versions to eliminate security problems and protect data.
Researched and identified solutions to technical problems.
Monitored system performance to identify potential issues.
Developed and implemented preventive maintenance procedures.
Offered assistance in implementing and developing training programs.
Assisted in development of system security protocols.
Helped streamline repair processes and update procedures for support action consistency.
Maintained servers and systems to keep networks fully operational during peak periods.