Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Manager/Business Co-Owner
New Mexico Love
08.2020 - Current
Weekly meetings with executive leadership to identify opportunities for improvement, establish milestones and tailor products to individual markets
Led company to successful product launch and growth by developing initial product roadmap and go-to-market strategy
Communicated with customers and vendors positively with particular attention to problem resolution
Built and deepened relationships with internal and external personnel to enhance client retention and growth plans
Created, managed and executed company vision and communicated objectives to motivate teams
Server/Host
Canvas Artistry
02.2023 - 05.2025
Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Maximized table turnover rate by efficiently managing reservations and seating arrangements.
Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Handled cash transactions accurately, contributing to balanced daily financial reports.
Assisted in training new hires, providing guidance on restaurant standards and best practices.
Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Bussed and reset tables to keep dining room and work areas clean.
Esthetician
Motique's
01.2023 - 05.2025
Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
Analyzed skin condition and made appropriate product recommendations.
Fostered friendly, warm, and exceptional customer experience.
Performed waxing, body wrap application, and gentle exfoliation to improve overall skin condition.
Enhanced spa revenue through upselling additional services and retail products during consultations.
Developed signature facial treatment, becoming highly requested service among clientele.
Performed consultations for patients before scheduling treatments.
Server
Sugar Factory
05.2022 - 12.2022
Cultivated warm relationships with regular customers.
Worked with POS system to place orders, manage bills and handle complimentary items.
Explained menu items and suggested appropriate options for food allergy concerns.
Bussed and reset tables to keep dining room and work areas clean.
Kept register accurate through correct billing, payment processing and cash management practices.
Enhanced dining room operations by removing empty dishes, glassware and silverware to shorten bussing times.
Conferred with cooks to produce accurate orders, verifying accuracy prior to delivery.
Collaborated with bar staff to complete alcoholic beverage orders for guests in dining areas.
Checked identification for minimum age for sale of alcoholic beverages.
Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
Educator Assistant
Bellus Acadeny
05.2022 - 12.2022
Assisted lead teacher in managing classroom behavior, ensuring a safe and supportive learning environment for all students.
Collaborated with fellow educators to share best practices, resources, and ideas for continuous improvement in teaching methodologies.
Actively participated in professional development opportunities to stay current with emerging trends in education and improve instructional effectiveness.
Assisted lead teacher in the monitoring of student progress and updating required documentation, ensuring accurate records for each learner.
Prepared supplementary lesson materials such as visuals aids, hands-on manipulatives, or interactive games that enhanced student understanding of complex concepts.
Provided constructive feedback on student work, highlighting areas of strength and offering specific suggestions for improvement.
Host/Barista/Food Service Worker
LVL 5 At Hotel Chaco
10.2021 - 04.2022
Cultivated positive guest relations by managing information and orchestrating speedy seating.
Assigned patrons to tables suitable for needs and restaurant section rotation.
Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
Leveraged POS system to manage sales transactions, process credit cards and print receipts.
Assisted managers with quickly resolving service- and food-related issues.
Used cash registers and credit card machines to cash out customers.
Informed servers of newly seated parties for speedy service.
Planned and executed 10 to 20 guest parties by organizing menus, spaces and special requests per shift
Explained menu items and suggested appropriate options for food allergy concerns.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Inspected dishes and utensils for cleanliness.
Barista
Solunto Restaurant & Bakery
09.2018 - 11.2019
Recommended products based on solid understanding of individual customer needs and preferences.
Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Maintained regular and consistent attendance and punctuality.
Constantly expanded personal knowledge of coffee styles and varieties.
Operated espresso machines and commercial coffee brewers to create beverages.
Completed successful daily cash audits to correctly balance drawers at end of shifts.
Memorized recipes for specialty coffee beverages and seasonal offerings.
Controlled line and crowd with quick, efficient service.
Explained beverage preparation and offered samples to help customers choose ideal items.
Complied with standards for merchandising, stocking and storing product.
Rec Leader
Taylor Ranch Community Center
05.2017 - 08.2017
Planned weekly activities schedule for assigned group and facilitated smooth transitions for on-time arrival.
Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity.
Resolved conflicts that arose between campers by listening to complaints and finding appropriate solutions.
Transported and escorted program participants to and from activities and on field trips.
Provided clear instruction to activity and program participants to deliver fun and maintain safety.
Kept athletic and games equipment and facilities organized and maintained.
Kept track of allergies and dietary restrictions, verifying correct meals and snacks were given to campers.
Proved successful working within tight deadlines and fast-paced atmosphere.
Actively listened to customers' requests, confirming full understanding before addressing concerns.