Aakanksha Shah
Downingtown,PA
Summary
Goal oriented professional with demonstrated success in developing and optimizing QA processes. Recognized for professionalism, positive mental attitude, commitment to excellence and demonstrated ability to communicate and working with senior management, associates, and end users. Experience with Agile & Waterfall Methodologies. Expertise leading teams with onshore-offshore model. Methodical Quality Assurance Manager with superb problem-solving and analytical abilities. Keeps meticulous records and identify and troubleshoot problems. Specialties include operational improvements, program implementation and documentation.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Lead Quality Assurance Engineer
Imperial Premium Finance Solutions
11.2020 - Current
- Leading testing efforts for the Plus Modernization Project including planning, coordination, execution and reporting of all test initiatives for the Month-End and Recon projects
- Lead, mentor and supervise the testing efforts for a team of Quality Assurance resources
- Develop and Implement Test Strategies and Test Plans for the project including the front-end, backend, batch testing and power BI Reports
- Create testing strategies for APIs using Mind Maps
- Create API tests in Postman that can be run locally and via CI/CD
- Working on all aspects of the testing life cycle including - Unit Testing through User Acceptance to include: Functional/Manual, Integration, Automation, Mobile and Regression
- Working with the Product Team to review requirements to gain a functional understanding and translate them to user stories that are testable
- Document and review test cases written by other team members
- Defect Management
- Adapting to rapidly changing priorities and deliverables
- Provide metrics and status on team/project performance to QA Manager on a daily basis
- Process Improvements within QA organization including test case documentation, test coverage analysis, defect documentation and triage
- Coordinate and assist with the UAT testing team and Stakeholders.
QA Lead
COX Automotive – HomeNet
06.2014 - 11.2020
- Leading testing efforts for the mobile sprint team for iOS and Android Applications and the Common Vehicle Inventory (CVI) Platform that are used for Inventory Management & Image Capture by Automotive Dealerships and Lot Service Providers
- Currently working on the sprint team for CVI Platform that works on the Inventory Vehicle Service and Ingest Service
- Writing and maintaining integration tests for the microservices using Soap UI / ReadyAPI
- The tests run through CI/CD using AWS Code Pipeline
- Responsible for creating Mindmaps & Lucidcharts for various microservices
- Responsible for leading testing efforts for the Mobile Sprint Team for the Snap Lot, Digital Lot, Mobile IOL and IOL2Go applications
- Responsible for identifying user workflows to replace the day in the life of a customer, define test strategy and test plans, review them with stakeholders and execute tests on iOS and Android devices
- Automated all back-end (SOAP) mobile user workflows using ReadyAPI
- Worked on the Image Management Project and automated tests for the micro-services using Ready API that worked through CI/CD using Jenkins
- Worked on the CVI Platform User Interface (Vince-UI and CVI-UI-Demo) Team and maintained/executed Selenium automated tests for the UI
- Co-ordinate testing efforts for CVI Integration with various integrators
- Participated in Pilot/Beta feedback sessions which are like JAD/RAD sessions
- Responsible for creating Test Data/Test Dealers for various sprint teams which spans across multiple systems
- Work closely with Architects, Developers and Product Owner during Sprint ceremonies and all phases of the project
- Responsible for escalating any issues if there is any compromise with overall quality or usability of the product being delivered
- Support the Prod releases
- Contributed to the iOS and Android Device & OS Coverage Strategy to ensure testing is performed on the correct Device/OS combinations
- Evaluated and conducted POC (Proof of Concepts) on various automation tools to short list which tool would work best for the mobile team for Automation
- Step in when needed to fill in as a Scrum Master and conducted different Sprint ceremonies
- Part of the team to evaluate and introduce a new Test Case Management Tool for the testing team
- Developed standards for test cases and traceability matrix
- Contributed to the Risk Based Testing Approach which involves prioritizing appropriate test cases that would reduce the risk
- Developed the Defect Management Process for the CVI Team along with role-specific checklists to ensure a smooth defect lifecycle
- Mentor & Train new team members
- Interview new candidates for QA Roles.
QA Lead/Manager – Mortgage Banking
JP Morgan Chase
10.2011 - 06.2014
- Managing testing efforts for the Point of Sale Application Sprint Team for the Mortgage Express Program
- Worked on onshore-offshore team model with a total of 8 analysts with reporting & matrix relationship
- Also managed an offshore Performance Testing team
- Responsible for the overall success of the testing efforts, resource planning and management of the testing team
- Responsible for reviewing deliverables by QA Analysts as well as organizing their efforts on various tasks
- Organize and participate in the testing kick-off meetings
- Responsible for defining the overall Test Strategy and author Test Plans, review Test plans with stakeholders and obtain approvals, Defect Management, Reporting and tracking test metrics, test case coverage, performance baselines, traceability matrix
- Work closely with business stakeholders, software developers, architects, business analysts and vendors in determining if applications are ready for implementation
- Supported & maintained the Test Data Template that can be used by the entire Test Team for test data needs
- Review and provide feedback on FSDs and Tech Specs created by IT BA group
- Work closely with automation team to help automate the test scripts and help with test data needs
- Responsible for testing the web services that the application communicated with
- Escalate test related issues to Release Manager / Project Manager / Sr
- Test Manager
- Organize Status Meetings and send weekly status reports to upper management
- Responsible for hiring, termination, performance reviews and compensation decisions of resources.
Lead Testing Senior Analyst – Ebusiness
Citibank
04.2011 - 09.2011
- Managing testing effort for Citibank Online Website Portal for Retail (Bank) & Multiproduct (Bank & Cards)
- Lead Testing efforts and Release Coordinator for Online Security Enhancement Project for High Risk Transactions to reduce fraud and Ensure all projects are on track and meeting necessary milestones
- Ensure all test cases for the release are in Quality Center and scheduled as per cycles
- Lead Daily Defect Management calls
- Co-ordinate fallback testing and browser compatibility testing for the release
- Ensure all Estimates, Test Plans and Test Cases are as per standards and the Audit passes at the end of the release
- Conduct Root Cause Analysis for Defects post release
- Provide daily reports to management on the progress of test execution and defect status along with Exit Report at the end of testing cycle
- Worked with 3rd party vendors to coordinate testing efforts and test data
- Responsible for maintaining the functional tests library of over 10,000 test cases
- Also worked on the integration project for Citibank Online and Citi Mortgage
- Participated in Requirement Walkthroughs, Design Session, Design Document Walkthroughs, developing testing estimates, testing strategy and test plan documents, test scripts as per standards/guidelines and executing them and managing traceability matrix to ensure 100% coverage
- Responsible for providing end of day status reports to senior management for all testing efforts and overall project status
- Mentor and train other QA Team Members including offshore team members.
Lead QA Analyst - Mobile
Citibank
02.2010 - 03.2011
- Citibank developed mobile applications for smart phones for both its retail and cards divisions
- Various smart phones like iPhone, iPod Touch, Android and Blackberry supported the Citi mobile banking application
- Lead Testing efforts and SME for a
- Panama Phase 2B and Phase 3 projects that helped Retail & Card users migrate to a single sign-on functionality b
- IPad support project for Banking & Credit Card Services c
- Remote Check Deposit Project d
- Bill Payments & Transfer functionality via mobile applications
- Involved in gathering and documenting business requirements, defining and analyzing the testing requirements based on the application functionality and creating and documenting Test Plans and detailed test procedures for mobile applications including Thin Client, Thick Client and SMS Text Banking for iPhones, Android and Blackberry phones
- Involved in testing smart phones using Device Anywhere simulator to simulate the physical devices
- Participated in the Project Kick-off meetings, Business Requirement Documentation and High-Level Design meetings, Test Plan and Test Scenario Walkthrough meetings with stakeholders, daily Defect Meetings, production installation meetings and bug fix installations for users
- Used Quality Center to create and execute test scripts and log defects
- Responsible for creating and executing Test Plans and Test Cases and performing functional, system, user acceptance and regression testing
- Involved in creating user guides to enable new users to understand the functionality step by step and to provide knowledge on different product types involved
- Involved in mentoring newly joined team members on the various applications and software
- Co-ordinated with Off-Shore Development and Testing Teams.
QA Specialist
Resurgent Capital Services, Inc.
08.2006 - 02.2010
- Resurgent Capital Services is a manager and servicer of domestic and international consumer debt portfolios for credit grantors and debt buyers
- Lead Testing efforts on projects like Bankruptcy Research Process, Credit Bureau Reporting, Multiscrubber Projects for Data Management Department, Interlinq Loan Servicing, Financial Transaction Manager, PCI Compliance and Disaster Recovery projects
- Developed an Interactive Tool that enables management to make estimates on hours required for a Project based on Historical Data
- The tool calculated the hours for various departments like QA, Documentation, Analytics, Infrastructure, PMO, Business Support, based on Development Estimate Hours
- Validate that all aspects of the system are functioning correctly, including user interface, business logic, data inputs, data outputs, and data manipulations
- Create and maintain automated tests using Quick Test Professional
- Develop, document, and execute detailed technical and user acceptance Test Plans, schedule and oversee UAT
- Answer user questions and generally serve as the primary contact for users throughout the UAT process
- Assist in the execution of UAT as needed
- Develop end user documentation to further enhance the customer’s understanding of the software and aid in training new employees
- Used Quality Center Defect Tracking Tool for defect management
- Main point of contact with developers regarding priority of defects and keeping the status of the defects updated and communicate status to the management team
- Maintained SharePoint sites for Business Support and Custom Software Support that would reflect the status of all applications, projects, test case status – manual/automated, defect statuses and defect trends
- Part of the Team to develop standards for Mercury Quality Center and Quick Test Professional to improve testing methodologies, systems, processes, and documentation.
QA Engineer
UIC Medical Center
03.2005 - 04.2006
- Worked on the Patient Soft application used for storage and retrieval of patient data, referral tracking, appointment scheduling, patient status, reports etc
- Used by the doctor practices to run more efficiently
- Involved in defining and analyzing the testing requirements based on the application functionality
- Created and documented Test Plan and detailed Test Procedures for the application
- Performed Functional, System, User Acceptance Testing and Performance Testing
- Performed regression testing of application during the time of new build and when changes are made to the application
- Used Test Director for defect management and interacting with developers.
Education
M.S Computer Engineering -
University of Illinois at Chicago
12.2003
B.E Electrical & Computer Engr -
Maharaja Sayajirao University, Baroda, India
05.2001
Skills
- Testing Tools: Quick Test Professional, ALM/HP Quality Center/Test Director, Ready API / Soap UI, DHC Client, Restlet, Postman, RestSharp, Selenium, JMeter, Applitools Eyes for Automated Visual Testing
- Project Management Tools: Leankit, Rally, JIRA, Version One, Clarity, Planview
- Cloud Platform: Amazon Web Services (AWS), Azure
- Web Technologies: HTML, CSS, JavaScript, XML, JSON, REST and SOAP services, NPM Packages, Docker
- Test Case Management / Defect Tracking Tools: Azure Devops, HP/Quality Center, QTest, JIRA, Version One, Rally
- Languages: C#, C, Groovy, VB Script
- CI/CD Tools: Jenkins, Team City, Code Pipeline (AWS)
- Cross Browser Platform: Sauce Labs and Selenium GRID
- Databases: DynamoDB (AWS), SQL – Management Studio, SQL Lite Oracle and MS Access
- Source Control: Subversion, GITHUB
- Misc Tools & Technologies : Swagger, Visual Studio 2019, SharePoint, Device Anywhere, Test Flight, Hockey App, Splunk, New Relic, Opsgenie, PagerDuty, Kubernetes, VS Code, Mind Maps & Lucid Charts, UML Diagrams, Power BI Reports, Service Now
- Communication Tools – Slack, Skype, WebEx, Teams, Go To Meeting, Blue Jeans
- Product Testing
- Risk Assessment
- Cross-functional Collaboration
- Effective Communication
- Customer Focus
- Problem Solving
- Root Cause Analysis
- Quality Assurance Methodologies
- Process Improvement
- Performance Metrics
- Conflict Resolution
- Continuous Improvement
- Training and Development
- Team Leadership
Accomplishments
- Supervised team of [Number] staff members.
- Documented and resolved [Issue] which led to [Results].
- Collaborated with team of [Number] in the development of [Project name].
- Achieved [Result] by introducing [Software] for [Type] tasks.
- Resolved product issue through consumer testing.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
Certification
Certified Scrum Master – CSM – Scrum Alliance
References
References available upon request.
Timeline
Lead Quality Assurance Engineer
Imperial Premium Finance Solutions
11.2020 - Current
QA Lead
COX Automotive – HomeNet
06.2014 - 11.2020
QA Lead/Manager – Mortgage Banking
JP Morgan Chase
10.2011 - 06.2014
Lead Testing Senior Analyst – Ebusiness
Citibank
04.2011 - 09.2011
Lead QA Analyst - Mobile
Citibank
02.2010 - 03.2011
QA Specialist
Resurgent Capital Services, Inc.
08.2006 - 02.2010
QA Engineer
UIC Medical Center
03.2005 - 04.2006
M.S Computer Engineering -
University of Illinois at Chicago
B.E Electrical & Computer Engr -
Maharaja Sayajirao University, Baroda, India