Aakarsh Mavi

· Led end-to-end infrastructure projects, driving initiatives from design through implementation and delivery.

· Managed and optimized enterprise and data center infrastructure environments, including Veeam, VMware/Hypervisors, VMWare Horizon, Cisco UCS, and Pure Storage, ensuring high availability, scalability, and performance.

· Designed, deployed, and managed cloud and containerized environments, including Microsoft Azure and Kubernetes platforms.

· Oversaw system monitoring, administration, patching, upgrades, and security hardening across Windows and Linux platforms, while leading vulnerability management efforts to identify, prioritize, and remediate risks.

· Designed and implemented automation workflows to improve efficiency and reduce manual effort.

· Served as a technical escalation point, resolving complex service-impacting issues.

· Developed and maintained architectural documentation, SOPs, and operational procedures.

· Mentored junior engineers and provided technical guidance to enhance team capabilities.

· Collaborated with cross-functional teams to align infrastructure solutions with business and security requirements.

· Ensured adherence to compliance standards and security frameworks such as NIST and CIS.

· Led and participated in disaster recovery (DR) planning and testing activities.

· Enforced change management processes and governance standards.

· Delivered executive-level presentations and communicated technical strategies to stakeholders.

· Supported enterprise and data center infrastructure environments, including Veeam, VMware/Hypervisors, VMware Horizon, Cisco UCS, and Pure Storage, ensuring system availability and performance.

· Performed system monitoring, administration, patching, and upgrades across Windows and Linux platforms.

· Assisted in implementing security hardening measures and supported vulnerability management efforts to remediate identified risks.

· Developed and maintained automation scripts using PowerShell, Python, or Ansible to streamline operational tasks.

· Troubleshot infrastructure issues and supported resolution of service-impacting incidents.

· Created and maintained technical documentation, including runbooks and configuration guides.

· Collaborated with cross-functional teams to support infrastructure projects and operational requirements.

· Executed changes in production environments following established change management processes.

· Participated in disaster recovery (DR) exercises and backup validation activities.

· Supported compliance initiatives aligned with security frameworks such as NIST and CIS.

· Supported enterprise IT infrastructure operations with a focus on VMware Horizon (VDI) environment management and maintenance.

· Assisted in provisioning, configuring, and troubleshooting virtual desktops and VDI pools, ensuring availability and performance for end users.

· Developed and executed automation scripts (PowerShell/Python) to streamline routine administrative tasks and improve operational efficiency.

· Monitored system performance and usage metrics across virtual environments, identifying and resolving performance bottlenecks.

· Assisted in user access management, session troubleshooting, and issue resolution within VDI environments.

· Supported patching, updates, and configuration management for virtual machines and supporting infrastructure.

· Collaborated with senior engineers to implement infrastructure improvements and automation-driven solutions.

· Documented processes, scripts, and operational procedures to support team knowledge sharing and standardization.

· Participated in troubleshooting infrastructure issues and supporting incident resolution in production environments.

· Supported enterprise IT infrastructure operations with a focus on VMware Horizon (VDI) environment management and maintenance.

· Assisted in provisioning, configuring, and troubleshooting virtual desktops and VDI pools, ensuring availability and performance for end users.

· Developed and executed automation scripts (PowerShell/Python) to streamline routine administrative tasks and improve operational efficiency.

· Monitored system performance and usage metrics across virtual environments, identifying and resolving performance bottlenecks.

· Assisted in user access management, session troubleshooting, and issue resolution within VDI environments.

· Supported patching, updates, and configuration management for virtual machines and supporting infrastructure.

· Collaborated with senior engineers to implement infrastructure improvements and automation-driven solutions.

· Documented processes, scripts, and operational procedures to support team knowledge sharing and standardization.

· Participated in troubleshooting infrastructure issues and supporting incident resolution in production environments.

· Led automation of endpoint configuration and patching workflows across 10,000+ systems using PowerShell, significantly improving consistency and reducing manual effort.

· Managed enterprise endpoint security tools including Systrack and Ivanti Device Control, strengthening monitoring and enforcement capabilities.

· Led compliance initiatives within the endpoint security team; trained 10+ team members and achieved 97% compliance within 3 months.

· Oversaw enterprise-wide software deployments and patch cycles using SCCM and Microsoft Intune, ensuring stability and minimal disruption.

· Designed and developed Power BI dashboards to track system performance, compliance posture, and IT support trends.

· Acted as a key contributor in troubleshooting complex endpoint and infrastructure issues, supporting production environments.

· Supported enterprise endpoint infrastructure operations across systems, ensuring system availability and consistency.

· Assisted in automating endpoint configuration and patching workflows using PowerShell, improving operational efficiency.

· Managed and monitored endpoint security tools such as Systrack and Ivanti Device Control to enforce device control policies.

· Supported software deployments and patch management using SCCM and Microsoft Intune.

· Contributed to compliance initiatives by executing security configurations and assisting in remediation efforts.

· Developed basic dashboards in Power BI to track system performance and support trends using SharePoint and ticketing data.

· Collaborated with senior engineers to troubleshoot endpoint and infrastructure-related issues.

· Provided Level 1 and Level 2 technical support for enterprise systems, resolving incidents related to Windows endpoints, virtual environments, and enterprise applications.

· Managed and resolved service tickets using ServiceNow, ensuring adherence to defined SLAs and KPIs for response and resolution times.

· Troubleshot issues across Windows systems, Active Directory (user access, group policies), and SCCM-managed devices.

· Diagnosed and resolved virtual desktop and remote access issues, including login failures, session drops, and performance bottlenecks.

· Performed basic network troubleshooting involving TCP/IP, DNS, DHCP, and connectivity issues.

· Assisted in software deployments, patching, and system updates using SCCM.

· Monitored system alerts and Windows Event Logs to proactively identify and resolve issues.

· Escalated complex issues to L3 teams with detailed diagnostics, logs, and root cause analysis to ensure faster resolution.

· Maintained detailed documentation of incidents, solutions, and troubleshooting steps to improve knowledge base and team efficiency.

· Collaborated with infrastructure, security, and application teams to ensure smooth incident resolution and service continuity.