Aakash Desai
Charlotte,NC
Summary
Recent graduate with foundational knowledge in Dental Assisting and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
OTO Development
2026 - Current
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Completed data entry and filing to keep records updated for easy retrieval.
Tech Support Representative
Spectrum Business
03.2023 - Current
- Consistently went above scored metric goals for attendance, adherence to schedule, and resolving customers' needs on the first call.
- Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Greeted customers warmly to set the tone of the customer experience and provide a welcoming and friendly atmosphere.
- Learned and utilized upselling techniques to encourage customers to make additional purchases and increase sales.
- Understood each target customer's business model, mapped out organization, and identified unique technology needs.
- Take around 40 to 50 calls each day from customers. Usually, inbound calls but will call back to customers depending on circumstances including dropped calls.
Front Office Manager
Home2 Suites By Hilton
04.2022 - 12.2022
- Supervised staff of 10 personnel by implementing company policies, protocols, work rules and disciplinary actions.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
- Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Delivered performance reviews, recommending additional training or advancements.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Front Desk Receptionist
Midas Hospitality
01.2020 - 04.2022
- Responded to customer inquiries via phone, email, and in person.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Prepared conference rooms prior to meetings by arranging furniture layout, setting up audio-visual equipment and ensuring refreshments are available if required.
- Handled sensitive information in a confidential manner.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
Front Desk
Home2 Suites By Hilton
07.2017 - 01.2020
- Employee of the month back to back August and September 2018
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Entered and updated sensitive customer information during check-in.
- Transcribed 50+phone messages and relayed to appropriate personnel. Would handle phone calls dealing with sales, reservations, and customer support.
- Handled cash throughout shift with transactions including room payments, market items, and guest laundry. Any cash payments taken in were dropped into cash safe and balanced each day.
Education
Associate of Arts - Arts
Central Piedmont Community College
Charlotte, NC05-2020
High School Diploma -
Olympic High School
Charlotte, NC06-2015
Skills
- Workflow optimization
- Client relationship management
- Effective communication
- Attention to detail
- Conflict management
- Customer service proficiency
- Appointment scheduling
- Team collaboration
- Decision-making
- Work prioritization
- Data entry
Accomplishments
- Started new career with school while working and interned at a highly rated dentist office
- Earned a leadership role with hotel management
- Earned deans list for 2 consecutive years through college
- Earned employee of the month while working front desk multiple times
Certification
- Dental Assistant I Training
- Radiology Course Training
- HIPAA Training
- OSHA Training
- CPR Certified
Timeline
Tech Support Representative
Spectrum Business
03.2023 - Current
Front Office Manager
Home2 Suites By Hilton
04.2022 - 12.2022
Front Desk Receptionist
Midas Hospitality
01.2020 - 04.2022
Front Desk
Home2 Suites By Hilton
07.2017 - 01.2020
Front Desk Receptionist
OTO Development
2026 - Current
Associate of Arts - Arts
Central Piedmont Community College
High School Diploma -
Olympic High School