AAKASH RAVINDRANATH
West Lafayette,IN
Summary
Experienced Computer Systems Analyst with a proven track record in analyzing and improving computer systems for efficiency and effectiveness. Proficient in evaluating user needs, designing solutions, and implementing software and hardware upgrades. Skilled in conducting system audits, troubleshooting issues, and recommending improvements to enhance performance and security.
Overview
6
6
years of professional experience
Work History
IT Analyst
Advance Auto Parts
Remington, Indiana
01.2024 - Current
- Responsible for IT consulting, hardware, software, and client support for small, medium, and enterprise businesses ranging from 5 to 500+ employees.
- Inventory management of available spare hardware.
- Mission critical support for Windows OS, Office, Malware/Virus protection.
- Peripheral support, including printers, I/O devices, monitors, and ZEBRA RF scanners.
- Optimized Active Directory and Active Directory Administrative Center for the migration of 300+ users.
- Regularly audited Active Directory accounts and groups, leading to a 75% reduction in outdated entries.
- Monitored and Troubleshot FORTNA Sorting machines, ensuring operational efficiency by identifying issues and performing timely repairs to minimize downtime
- Installation and Maintenance of Network Server, server A/C, and UPS with the help of Critical Labs Monitoring tool.
- Experienced in managing and configuring HighJump WMS to optimize warehouse operations.
- Proficient in deploying and managing devices through Microsoft Intune, including configuration of security policies, application deployment, and mobile device management (MDM) for enhanced organizational security.
- Skilled in kiosk conversion and deployment, including configuring devices for kiosk mode, deploying specialized applications, and ensuring a seamless user experience in public or restricted-use environments.
- Configuring and Managing Palo Alto Firewall.
Technical Support Specialist
IBM
Bangalore, India
09.2019 - 05.2021
- Collaborated with clients to fulfill their hardware needs, including requesting new devices, diagnosing and repairing existing ones, or arranging for replacements.
- Offered expert assistance in resolving network-related issues, including troubleshooting connectivity problems, addressing VPN configuration challenges, and guiding users through Two-Factor Authentication (2FA) setups.
- Knowledge Management: Experienced in utilizing Knowledge Pro or similar knowledge base systems to create and maintain documentation, FAQs, and troubleshooting guides, enhancing user self-help resources.
- Utilized Active Directory (AD) to efficiently facilitate password resets, ensuring uninterrupted access to client systems and services.
- Maintained meticulous records of all technical issues and resolutions using the ServiceNow software, creating comprehensive tickets that allowed for efficient tracking and analysis of support requests.
- Played a pivotal role in addressing a wide range of software-related issues for clients.
- These encompassed troubleshooting problems, such as outdated software, bug identification and resolution, and licensing concerns.
- Ensured that software applications were functioning optimally.
- Adept at gauging issue complexity and directing tasks beyond my scope to the relevant specialized teams for swift resolution.
- Swiftly address client-reported issues to maintain low Average Handling Time (AHT) and ensure high-quality support.
- Set-up, configuration, and troubleshooting of Palo Alto and Cisco AnyConnect VPNs.
Business Analyst Intern
Crrithyam Consultants
Maharashtra, India
05.2019 - 11.2019
- Implemented the use of Software Development Agile metrics to provide feedback and monitor trends on productivity, quality, predictability, and value of Agile activities
- Collaborated with the Scrum Team in conducting refinement sessions to define user stories and breakdown epics
- Worked effectively within the Scrum Team to remove impediments and track them in Jira
- Involved in scrum ceremonies (stand-up, grooming, planning, demo/review, and retrospective) with the teams to ensure successful project forecasting and realistic commitments
- Actively utilized Azure DevOps to streamline communication and collaboration among the project team members
- Effectively managed user stories, requirements, and project tasks within the Azure DevOps environment
- Analyzed data requirements and conducted GAP Analysis to identify discrepancies and resolve functional logic issues
- Worked on Business Process Modeling of user requirements in different levels, high, mid, and low detailed levels following Business Process Modeling Notation format
- Tracked and effectively communicated team velocity, burn-down charts, burn-up charts, and sprint/release progress to the team
- Designed and implemented SQL queries to extract data from different databases for timely reporting and Validation
- Worked on data cleaning and reshaping and generated segmented subsets
- Collected data and created dashboard visualization to help business users understand KPIs
- Created the Data Mapping documents which are used by the Development & Testing team
- Responsible for conducting QA entrance and exit criteria meetings with project stakeholders
- Created UAT plans with several test plans and test cases for the project to ensure that the system runs smoothly
Business Analyst Intern
Dr. Jackfruit
Kerala, India
11.2018 - 04.2019
- Prioritized and monitored the project's progress through the agile methodology's SDLC process and gathering the requirements
- Worked on testing the product and reporting observed errors in Jira
- Facilitate and lead on-site process review and gap analysis sessions
- Provided business process workflow and business rules modeling support, using Business Process Modeling and Notation
- Gathered requirements and stories for the development team and facilitated scrum ceremonies (grooming, sprint planning, retrospectives, daily stand-ups, etc.)
- Took charge of coordinating and organizing the project's development process using Azure DevOps
- Set up the project's tasks, timelines, and workflows, ensuring a smooth collaboration among the team members
- Maintaining the artifacts like Product Backlog, Impediments list, sprint planning meetings, sprint burn down charts and sprint burn up charts to track my team's performance and keep it visible to the team members and owners for maintaining a balanced product and release backlog
- Conducted with the product owner and development team to define sprint goals and create tasks that will be committed to the sprint
- Responsible for designing and developing SQL queries
- Obtained Data requirements, identified data sources, determined the content of data fields, and created Data Mapping Documents
- Responsible for writing test plans, and test cases and assisting with UAT testing
Education
MBA - Management Information Systems
University of Toledo
Toledo, OHBBA -
Acharya Institutes of Graduate Studies
Bangalore, IndiaSkills
- Powershell
- Active Directory
- Account Management
- Networking
- Database Management
- Data Entry
- Microsoft Office 365
- AS400
- Sharepoint
- DOS
- Cmd
- Javascript
- SQL
- Korber Highjump
- SOP Writing
Timeline
IT Analyst
Advance Auto Parts
01.2024 - Current
Technical Support Specialist
IBM
09.2019 - 05.2021
Business Analyst Intern
Crrithyam Consultants
05.2019 - 11.2019
Business Analyst Intern
Dr. Jackfruit
11.2018 - 04.2019
MBA - Management Information Systems
University of Toledo
BBA -
Acharya Institutes of Graduate Studies
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