Aakash Sengupta
Atlantic City
Summary
Enthusiastic and tech-savvy student with strong customer service experience in hospitality and retail. Skilled at creating personalized experiences, solving problems quickly, and building lasting customer relationships. Passionate about helping people get the most out of technology.
Overview
6
6
years of professional experience
Work History
Charter Services Coordinator (Seasonal)
Borgata Hotel, Casino & Spa
04.2022 - Current
- Delivered exceptional guest experiences by coordinating travel reservations, arrivals, and departures.
- Resolved customer issues promptly, ensuring smooth and enjoyable visits for 100+ guests daily.
- Collaborated with multiple departments to provide seamless, personalized service.
Retail Sales Associate
Best Buy
09.2024 - 12.2024
- Welcomed and engaged with customers in a warm, friendly manner.
- Performed product demos, answered questions, and made recommendations to meet customer needs across all departments.
- Handled cashier duties for purchases, returns, and exchanges.
- Maintained expertise through ongoing learning and development.
- Helped keep the sales floor clean, organized, and well stocked.
- Assisted with in-store pickup and curbside pickup orders.
Brand Ambassador
American Eagle Outfitters, Inc
08.2019 - 03.2022
- Drove sales by recommending products based on customer needs and preferences.
- Provided individualized styling and product knowledge to enhance the customer experience.
- Contributed to a team environment, meeting and exceeding sales goals.
Education
Bachelor of Science - Information Technology
Rutgers University
New Brunswick, NJ05-2026
High School Diploma -
Atlantic City High School
Atlantic City06-2022
Skills
Customer Service & Communication
Bilingual (English & Bengali)
Sales & Product Demonstrations
Technology Troubleshooting & Support
Cashier & POS System Operation
Team Collaboration & Leadership
Problem Solving & Conflict Resolution
Organized & Detail-Oriented
Adaptability in Fast-Paced Environments
Technical: Java, AutoCAD, SketchUp, Microsoft Office, Google Workspace
Timeline
Retail Sales Associate
Best Buy
09.2024 - 12.2024
Charter Services Coordinator (Seasonal)
Borgata Hotel, Casino & Spa
04.2022 - Current
Brand Ambassador
American Eagle Outfitters, Inc
08.2019 - 03.2022
Bachelor of Science - Information Technology
Rutgers University
High School Diploma -
Atlantic City High School
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