Aakiyah Brown

• Effectively marketed available properties, resulting in increased inquiries and successful lease signings.
• Oversaw timely completion of all lease paperwork and documentation, ensuring accuracy and adherence to legal requirements.
• Assisted in developing annual budgets for the leasing department, contributing to overall financial success of the property.
• Implemented innovative leasing incentives that appealed to prospective renters while adhering to budgetary constraints.
• Increased sales through application of Leasing marketing programs.
• Developed strategic partnerships, enhancing the reach of marketing initiatives.
• Coordinated open house events, showcasing properties to potential renters and contributing to increased lease signings.
• Managed social media accounts to promote available properties, driving online engagement and attracting new leads.
• Improved efficiency in the leasing office by developing standardized templates for lease agreements, notices, and other documents.
• Abstracted leases, maintained key dates within leasing cycle and assisted in preparing commercial leases, amendments and renewals.
• Mentored new leasing agents, providing guidance on industry best practices and improving overall team performance.

• Provided exceptional customer service to both current and prospective residents, resulting in high levels of satisfaction and retention.
• Enhanced tenant satisfaction with prompt responses to maintenance requests and effective communication.
• Verified tenant incomes and other information before accepting lease applications.
• Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
• Negotiated lease terms and conditions, securing mutually beneficial agreements between property owners and tenants.
• Maintained detailed records of all leasing transactions, ensuring timely rent collection and accurate financial reporting.
• Collected monthly rent payments and other fees, always properly recording, and processing money.
• Streamlined the leasing process for greater efficiency, resulting in a higher number of successful applications.
• Worked closely with maintenance staff to expedite repairs or improvements when necessary, maintaining quality living spaces for tenants.
• Coordinated with property owners to address any concerns or requests, ensuring a positive working relationship for all parties involved.
• Resolved conflicts between tenants regarding noise, encroachments, and parking.
• Communicated effectively with owners, residents, and on-site associates.
• Generated leads for sales and rental properties through cold calls and referrals.
• Kept properties in compliance with local, state, and federal regulations.
• Implemented and enforced policies and procedures to maintain properties to highest standards.
• Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
• Distributed and followed up on tenant renewal notices.
• Collected rent and tracked resident payments and information in computer system.

• Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
• Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
• Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
• Conducted thorough market research to stay informed of current trends and competitor offerings.
• Responded to requests and scheduled appointments for property showings.
• Greeted clients, showed apartments, and prepared leases.
• Assisted with property management tasks, ensuring timely completion of maintenance requests and rent collections.
• Managed online listings for the property, ensuring accurate information was available for potential tenants at all times.
• Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
• Collected rent and tracked resident payments and information in computer system.
• Distributed and followed up on tenant renewal notices.
• Boosted property revenue by skillfully negotiating lease terms and rent increases.
• Coordinated with maintenance teams to ensure apartments were move-in ready, improving tenant move-in experience.
• Improved online property listings with high-quality photos and detailed descriptions, attracting more prospective tenants.

• Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the facility.
• Taught employees how to collaborate on daily job tasks and achieve service targets.
• Coordinated with General Manager in different operational issues and promotional activities.
• Mentored new hires, guiding them through their roles while providing ongoing support for professional growth opportunities.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

*Hotel closed down later that year*

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Cross-trained existing employees to maximize team agility and performance.
• Controlled costs to keep business operating within budget and increase profits.
• Improved marketing to attract new customers and promote business.
• Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
• Increased sales revenue by developing and implementing effective sales strategies.
• Handled customer relations issues, enabling quick resolution, and client satisfaction.