Aakriti Bhatnagar
Evanston,IL
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Summary
Skilled Project Manager with 10+ years of exemplary service in diverse healthcare roles. Passionate about utilizing my knowledge and skills to lead technical staff and manage projects. Expert in several project management software and have a varied experience, including transition programs, administrative roles, and serving as a liaison between technical and business staff. Demonstrated ability to communicate in technical terms with healthcare professionals and work directly with other staff to explain projects in an understandable manner to ensure projects run smoothly.
Overview
14
14
years of professional experience
Work History
ASSOCIATE CLINICAL PROJECT MANAGER
HeartcoR Solutions
08.2022 - Current
- Identified opportunities to improve clinical practices, devised strategies and implemented plans to increase patient care standards and enhance operational procedures.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Promoted high morale and staff retention through dynamic communication, prompt problem resolution, proactive supervisory practices and facilitation of positive work environment.
- Delivered effective onboarding and training to new and existing employees and cross-trained staff members in other job roles to maximize coverage.
- Supported Project Managers in all aspects of their role, ensured quality assurance and customer satisfaction by assisting in initial project documentation and set up of the electronic study files, tracking of project status, plans, issues, timelines, action items, and budgets
- Assisted with interactions involving members of other functional teams regarding the management of the study files & assisting with site management tasks .
- Conducted quality assurance review of project deliverables and documentation & assisted in maintaining the continuous quality improvement that meets the standard of excellence for arrhythmia monitoring of all patient’s transmissions.
- Identified critical project success factors for tracking, analysis, and reporting. Determined resources needed for project from implementation to completion and communicating needs to appropriate departmental managers.
- Collaborated with department leaders for appropriate training of team involved with each project to ensure excellence in addition to successful and timely completion of project.
- Developed budget and expense review strategy & created proactive cost containment strategies and communicating them to project team.
- Acknowledged SOPs and worked closely with QA for clarification and documentation of any deviations, trained and maintained project team knowledge and applications of SOPs.
- Communicated all protocol clarifications/revisions to project team, coordinated site management of data collection with internal and external teams, possessed a thorough understanding of the project contract and totals needed for monthly revenue reporting & managed pass through expenses associated with the project.
- Planned, monitored, and appraised job results. Coached & counseled.
- Identified and developed career paths for key staff to work toward assuming greater responsibility and growth within the company.
- Initiated, coordinated, and enforced systems, policies and procedures & performed timely performance evaluations of direct reports.
- Trained new hires on departmental processes and responsibilities. Worked with upper management in the continued development, coordination and implementation of support functions, processes, training program and evaluation of same.
- Participated in ongoing internal and/or external (seminars, workshops, etc.) training. Assisted with development of operating policies and procedures.
- Data collection and analysis.
- Participated in executing research protocols & assured protocol compliance.
- Assisted in the development of operating policies and procedures.
Regional Head- Clinic/Project Management
Orthocure Healthcare Pvt Ltd
01.2016 - 05.2021
- India's First chain of specialty clinics for Orthopedic problems
- Project & Strategy Management- Led the most complex and critical projects of building up a chain of clinics across Delhi NCR
- Work involved was looking for clinic site, design of clinic, services to be offered, team building and mentoring, make it operational
- Strategic work- introduced Chiropractic services from a certified foreign chiropractor- for the first time in India
- Identified, evaluated, and implemented process improvements within the clinical operations and clinical affairs organization
- Provided the forum to facilitate communications, problem solving, and goal alignment between cross functional teams and organizations
- Monitored progress and performance of work against the project plan
- Identified and resolved operational problems and minimized the delays with a clear understanding of dependencies and critical path, ensuring project milestones were met
- Leadership Management - Established a strong working relationship across departments, with key stakeholders and senior management to facilitate affective communication and transparency
- Fostered a team culture of accountability
- Functional Management - Team Building, Acting SME for coaching & training team members, facility management, service delivery & human resources Organized, facilitated, and co-led team meetings
- Supported continuous improvement efforts across projects, identified and addressed gaps and opportunities
- Operations & Clinic Management - Working on streamlining SOPs across all clinics & their functioning
- Led all Operations and Admin related work across all clinics and trained team members for the same
- Defined operational models for our clinics with standard operating procedures, quality assurance and quality checks
- Quality Management- Developed and maintained project management tools
- Coached large teams across several clinics on work standardization and quality of work with time management
- Risk management- Led project risk management efforts, proactively identified risks, developed strategies to address them appropriately, and driven the teams to successfully overcome issues and challenges
- Digital Marketing - SME for designing and approving content for promotion and display of clinic services over various social media platforms.
Senior Patient Advisor
Qi Healthcare Pvt Ltd
06.2014 - 12.2015
- India's leading super-specialty back & neck clinic for diagnosis & treatment of spine problems
- Guided & Counseled patients across Delhi NCR region
- Resource Management- Led cross functional teams using influential leadership to drive collaboration and results
- Operations Management - Oversaw various project components, set schedules and monitored status of key deliverables
- Coordinated & managed follow up items
- Training- Led & Facilitated various Training programs
- Change Management - Facilitated changed management process to get the best of quality in terms of patient service
- Data Management- Worked on numerous CRMs for patient data management & analysis.
Senior Consultant Physical Therapist
Physical Therapy & Sports Clinic
08.2009 - 03.2014
- Worked closely with Orthopedics on Post Rehab Knee & Shoulder
- Arthroscopic cases
- Constructed physiotherapy treatment plans to increase functionality and strength
- Trained new physical therapists and physical therapy assistants regarding policies and standards of care
- Educated patients and family members regarding diagnosis, injury prevention and therapeutic treatments
- Taught patients how to live within limits of capabilities and celebrated successes
- Supported patients' progress and physical health by prescribing and demonstrating at-home exercises.
Education
Bachelor of Physical Therapy - Physical Therapy
03.2009
Masters - Physical Therapy
04.2011
Skills
- Excellent project management & administration
- Skills, including strategic planning, leadership
- Techniques, resource allocation, and coordinating staff
- Exceptional critical thinking and analytical skills
- Strong knowledge of processes and principles to
- Provide customers with outstanding service
- Demonstrated strict adherence to deadlines
- Through time management of myself and others
- Functional & Operation Management
- Administration Management
- Quality & Risk Management
- People & Time Management
- Communication Skills
- Achievements/Tasks
- Patient Care
- Resource Management
Affiliations
Google Project Management Certificate
Google Agile Project Management
Project Management Professional (PMP)
Lean Six Sigma
Life Member of Indian Association of Physiotherapy Member of Delhi council of Physiotherapy
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Additional Information
TOOLS:
Asana
MS Project
Kanban Board
White Boading
Zoho- CRM
Docengage
Practo
MS Office
Timeline
ASSOCIATE CLINICAL PROJECT MANAGER - HeartcoR Solutions
08.2022 - Current
Regional Head- Clinic/Project Management - Orthocure Healthcare Pvt Ltd
01.2016 - 05.2021
Senior Patient Advisor - Qi Healthcare Pvt Ltd
06.2014 - 12.2015
Senior Consultant Physical Therapist - Physical Therapy & Sports Clinic
08.2009 - 03.2014
Indraprastha University - Bachelor of Physical Therapy, Physical Therapy
Manav Rachna International University - Masters, Physical Therapy