AAKYILA CASSELL
Nassau County,NY
Summary
Proactive and highly organized Administrative Professional with 7+ years of combined experience in administrative support, customer service, and scheduling across both private and government sectors. Adept in calendar management, document preparation, internal coordination, and client engagement. Proven ability to manage priorities in fast-paced environments while maintaining discretion and professionalism. Technically proficient in Google Workspace and Microsoft Office Suite with a strong commitment to process improvement and cross-functional collaboration.
Overview
9
9
years of professional experience
Work History
Bank Teller
Flagstar Bank
05.2024 - Current
- Deliver prompt, accurate banking services and manage high-volume cash transactions
- Maintain detailed client records and resolve account issues to ensure customer satisfaction
- Collaborate with team members and management to streamline teller operations and minimize errors
Barista
Starbucks
06.2019 - 03.2024
- Provided exceptional customer service while multitasking in a high-volume retail environment
- Trained new team members and maintained inventory controls
- Handled cash and processed mobile and in-store transactions accurately
Administrative Clerk
Town of Hempstead Government
01.2017 - 08.2019
- Assisted in scheduling, record keeping, and document processing for municipal operations
- Managed incoming calls, emails, and inquiries with professionalism
- Supported interdepartmental coordination and data entry tasks
Mathematics Tutor
SUNY Old Westbury
11.2017 - 07.2018
- Provided one-on-one tutoring to college students in algebra, calculus, and statistics
- Improved academic performance by developing tailored learning plans and exercises
Education
Cybersecurity -
Nassau Community College
Garden City, NYSkills
- Administrative Support
- Customer Relationships Management
- Calendar Management
- Customer Service
- Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Google Workspace
- Data Entry
- Report Writing
- Phone Etiquette
- Email Management
- Peer Training
- Problem Solving
- Time Management
- Cash Handling
- Filing
- Communication
Timeline
Bank Teller
Flagstar Bank
05.2024 - Current
Barista
Starbucks
06.2019 - 03.2024
Mathematics Tutor
SUNY Old Westbury
11.2017 - 07.2018
Administrative Clerk
Town of Hempstead Government
01.2017 - 08.2019
Cybersecurity -
Nassau Community College
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