Aalaiah Paskoski
Phoenix,AZ
Summary
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
8
8
years of professional experience
Work History
Business Manager
Massage Envy
02.2024 - Current
- Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
- Increased overall team productivity by fostering a positive work environment and providing effective leadership.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Assisted with hiring process and training of new employees.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Location Manager
Massage Envy
09.2022 - 02.2024
- Resolved location-related issues swiftly through effective problem-solving skills, minimizing delays in production schedules.
- Cultivated focus on customer service and satisfaction with well-trained, empowered team.
- Assisted in risk assessments for each location, ensuring compliance with health and safety regulations at all times.
- Managed multiple projects simultaneously, effectively prioritizing tasks and maintaining strict adherence to deadlines.
- Coached low performers to develop individual skills and fill gaps in group performance.
Assistant Manager
Massage Envy
01.2021 - 09.2022
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Resolved problems promptly to elevate customer approval.
Lead Sales Associate
Massage Envy
02.2020 - 01.2021
- Developed monthly team action plans and monitored progress.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Assisted with payroll preparations and inputting information.
- Answered questions about store policies and addressed customer concerns (post covid).
- Issued receipts and processed refunds, credits or exchanges.
- Prepared weekly employee work schedules for team members.
Sales Associate
Massage Envy
04.2017 - 02.2020
- Maintained cleanliness and organization of front desk area.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Volunteer
Arizona Center For Empowerment (ACE)
06.2016 - 08.2016
- Assisted with registering people to vote.
Education
High School Diploma -
Camelback High School
Phoenix, AZ05.2019
Skills
- Customer Service
- Scheduling and Coordinating
- Employee Coaching and Motivation
- Issue and Conflict Resolution
- Sales Tracking
Timeline
Business Manager
Massage Envy
02.2024 - Current
Location Manager
Massage Envy
09.2022 - 02.2024
Assistant Manager
Massage Envy
01.2021 - 09.2022
Lead Sales Associate
Massage Envy
02.2020 - 01.2021
Sales Associate
Massage Envy
04.2017 - 02.2020
Volunteer
Arizona Center For Empowerment (ACE)
06.2016 - 08.2016
High School Diploma -
Camelback High School
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