Aalam Sah
Doha
Summary
Dedicated and results-driven Senior Housekeeping Supervisor with over 8 years of experience in luxury 5-star hotels across Qatar and the UAE, including Millennium Hotels & Resorts and IHG properties. Proven expertise in leading multicultural teams, managing high-volume operations (232 rooms and 26 staff), and maintaining exceptional cleanliness, hygiene, and guest satisfaction standards. Currently performing Assistant Housekeeping Manager responsibilities, with strong skills in Opera PMS, Opera Cloud, Sky Bayan, Future Log, and MS Office. Demonstrated ability to streamline workflows, improve operational efficiency, control inventory, and uphold brand quality standards. Seeking to leverage leadership and operational expertise as an Assistant Housekeeping Manager within an international or cruise environment to drive departmental excellence.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Senior Housekeeping Supervisor (Acting Assistant Housekeeping Manager)
Millennium plaza Doha
11.2022 - Current
- Supervise and lead 26 housekeeping staff across 232 rooms, ensuring compliance with SOPs and KPIs
- Achieved Guest Satisfaction Score (Revinate): 4.5/5 and QA Audit Score: 90%
- Coordinate preventive maintenance with engineering team
- Ensure compliance with OSH and safety standards
- Streamline workflows and resolve guest complaints efficiently
- Conduct staff training, performance reviews, and team motivation
- Monitor inventory and support departmental planning and reporting
Housekeeping supervisor
Millennium place mirdif hotel
10.2022 - 09.2024
- Managed daily housekeeping operations and team performance
- Maintained Guest Satisfaction Score of 4.4
Housekeeping Team leader
Holiday Inn Express Dubai Airport by IHG
03.2020 - 09.2022
Housekeeping attendant
Whisker Cleaning LLC
08.2018 - 03.2020
Housekeeping attendant
Hotel Janakpur inn
01.2017 - 07.2017
Education
High School Diploma -
New Start English Boarding College
Janakpur Nepal 12.2014
Skills
Leadership & SOP Training
Opera PMS / Opera Cloud PMS / Sky Bayan / Future Log
Inventory & Resource Management
Guest Service & Complaint Handling
Time Management & Organization
Health, Safety & Hygiene Compliance
Housekeeping Operations Management
Multicultural Team Handling
Accomplishments
- Achieved a 4.5/5 guest satisfaction score and received a Service Excellence Award.
Certification
Certificate of Appreciation for Exceptional Service Excellence (2024).
Languages
Hindi
Bilingual or Proficient (C2)
Timeline
Senior Housekeeping Supervisor (Acting Assistant Housekeeping Manager)
Millennium plaza Doha
11.2022 - Current
Housekeeping supervisor
Millennium place mirdif hotel
10.2022 - 09.2024
Housekeeping Team leader
Holiday Inn Express Dubai Airport by IHG
03.2020 - 09.2022
Housekeeping attendant
Whisker Cleaning LLC
08.2018 - 03.2020
Housekeeping attendant
Hotel Janakpur inn
01.2017 - 07.2017
High School Diploma -
New Start English Boarding College